9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I am very disappointed, I ordered a CDI Racing V2 supposedly universal, but when I plugged it in it burned out. Your service replied that I should order an original type CDI??? One wonders what you mean by universal, moreover the brand of my engine appeared on your compatibility list??? Really very disappointed with your service, from now on I will avoid ordering on your site and encourage my friends to do the same.

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Answer from MiniMX
Hello, we are sorry that you were not satisfied with your purchases, customer service will contact you during the day to try to remedy the situation. Have a nice day 🙂
1 /5
★☆☆☆☆

I do not recommend at all I ordered a CRF79 type tank and I received a CRF50 type instead, and for the return let's not even talk about it I am still waiting for my tank or my refund after 2 weeks still nothing

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Answer from MiniMX
Hello, we are sorry for the inconvenience, as discussed with customer service a solution has been found. Have a nice day
1 /5
★☆☆☆☆

Like the last 3 orders placed here the parts arrive damaged... This time it's a handlebar that arrived bent Response from customer service if it wasn't you who damaged it we will refund you so in this sentence I understood that I could sit on the refund... And that if I don't spend again my thread is not ready to get back on its motorcycle...

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Answer from MiniMX
Hello, we are sorry for the inconvenience customer service will get in touch with you to remedy the situation. Have a nice day 🙂
1 /5
★☆☆☆☆

Hello still not received my rain gear

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Answer from MiniMX
Hello, your package has been at the relay point since 03/09/2022, two days after your order. Have a nice day 🙂
1 /5
★☆☆☆☆

I never received them !!!!!! No poster in the box !!!! I demand a refund!

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Answer from MiniMX
Hello, the tracking shows us that the package was delivered to the relay point of your choice within the regulatory time, we apologize for the missing "poster" gift in your order, rest assured it will not be charged as it is a gift. Do not hesitate to contact us at 0972390537 on your next order we will add it as well as other goodies to your next order, our customer service is at your disposal 🙂 Again all our apologies. Have a nice day
1 /5
★☆☆☆☆

I still haven't received anything

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Answer from MiniMX
Hello, your package has been available at the relay point since 6/09/2022 that is the day after your order difficult to do faster ^^' our customer service is at your disposal at 0972390537 Have a nice day 🙂
1 /5
★☆☆☆☆

Not received poster

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Answer from MiniMX
Hello, we are sorry but you did not select a poster in your order this is not an oversight on our part. Our customer service is at your disposal at 0972390537 Have a nice day 🙂
1 /5
★☆☆☆☆

Not reliable. I was sent a 4t motorcycle with 2t oil and on top of that the engine runs poorly, I already had to make a carburetor adjustment when these are factory settings anyway, I do not recommend this seller.

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Answer from MiniMX
Hello, We are sorry that you are not completely satisfied. After analyzing your order, we did send you 4-stroke oil. Regarding the engine, the carburetor adjustment is not a factory setting but rather an adjustment that falls to the buyer as indicated in the product technical sheet: "Vehicles are delivered in factory configuration, on a pallet. It is the buyer's responsibility to complete the assembly of the vehicle (fork, shock absorber, handlebars, tightening of spokes...) and to ensure the start-up as well as the adjustments (notably valve clearance, carburetor adjustments, jet, etc...)." I invite you to contact customer service if you need assistance. We are at your disposal from 9 am to 6 pm from Monday to Friday 🙂 Have a nice day
1 /5
★☆☆☆☆

Starter received but the springs are not engaged in the notches so it pulls in the void ...

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Answer from MiniMX
Hello, we are sorry for this inconvenience and we apologize. Our customer service team will get back to you as soon as possible to remedy the situation. Best regards, The MMX team
1 /5
★☆☆☆☆

I ordered a mini bike for my daughter's birthday more than a week before the big day, the delivery was supposed to be made within 72 hours after the purchase and I have not received my daughter's gift!!!! I am fighting with the delivery people to try to find the package which is clearly nowhere!!!

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Answer from MiniMX
Hello, There has been a delay on your order due to a problem with the carrier, independent of our will. We are sorry for this. You have also spoken to our customer service on the phone who informed you of this problem. According to the carrier's tracking, your order should arrive this week. Please accept our apologies again for this inconvenience, and we remain at your complete disposal by email, phone, or chat. Best regards, Mini Mx
1 /5
★☆☆☆☆

Hello, I bought shot gloves that tore themselves after two uses, I contacted customer service to talk about it and since then I have had no news, thank you in advance for doing something

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Answer from MiniMX
Hello, We are sorry for this inconvenience. We are experiencing problems with the contact form on our site. You can contact us by sending an email to [email protected], we will respond within 24 working hours. Best regards, Mini Mx
1 /5
★☆☆☆☆

I am extremely disappointed with the Mini Mx team because I have been ordering from this site for a long time and for some time now I have been receiving more and more damaged parts, the last four orders I placed arrived late, including the last one which did not even arrive, I always pay for the most expensive and fastest deliveries because I need the parts I order as soon as possible, I do mechanics every day, anyway I find it unacceptable from a site that claims to be professional

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Answer from MiniMX
Hello, We sincerely apologize for these inconveniences, regarding the damaged parts do not hesitate to contact us to report it so that we can offer you an exchange on the product. Regarding the delivery, during the summer periods, carriers often experience some slowdowns, however your order placed on 02/08 at 8 PM was shipped by our logistics service the next day without any delay, we handed the package to GLS which indeed could only deliver it to you the following Wednesday. We recommend CHRONOPOST for a 24-hour delivery which is for us the high-end service in terms of delivery. We always try to offer you a fast service in preparation and delivery, however delivery is independent of our will and we ask for your understanding. We still hope to count you among our customers and remain at your complete disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

Very disappointed, error in the order and customer service does not respond. Hoping to be contacted back as soon as possible

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Answer from MiniMX
Hello, We are sorry for this inconvenience. Unfortunately, it seems that we did not receive your email, did you send it to [email protected]? Best regards, Mini Mx
1 /5
★☆☆☆☆

Well received the rims but they are damaged, they look like used rims, missing color, a lot of scratches ... and I pass ... disappointed

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Answer from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
1 /5
★☆☆☆☆

The draw arrived scratched, and there is no tightening piece, but this is still an important piece.

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Answer from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
1 /5
★☆☆☆☆

No indication or information from customer service about the kit .. no one knows what is inside or even the diameters of the jets

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Answer from MiniMX
Hello, we are sorry that this product does not meet your expectations. However, it is a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
1 /5
★☆☆☆☆

For the return at our expense not happy

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Answer from MiniMX
Hello, We are sorry for this inconvenience. Depending on the reason for the return, you can contact customer service to request a commercial gesture. Best regards, Mini Mx
1 /5
★☆☆☆☆

In the photo, there is the complete kit and I only received the wheel

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Answer from MiniMX
Hello, As indicated in the description, the sprocket is sold without its attachment. Best regards, Mini Mx
1 /5
★☆☆☆☆

No possibility of exchange, it's useless. No document to print for the return, it's useless.

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Answer from MiniMX
Hello, Currently we do not perform exchanges, however we refund the parts upon return. The document is available at the bottom of any page in the return conditions section. Best regards, Mini Mx
1 /5
★☆☆☆☆

Not good at all, still not the right wheel

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Answer from MiniMX
Hello, Sorry that the product does not match what you are looking for. Could you please tell us the brand and model of your Pit bike? Best regards, Mini MX
1 /5
★☆☆☆☆

Punctured inner tube, missing the tire from my order, the package was already open upon arrival

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Answer from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
1 /5
★☆☆☆☆

Very bad site. The piston I received was scratched. The cylinder was rusty and the base gasket was much too small compared to what was written. On top of that, customer service is useless.

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Answer from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Have you nevertheless contacted us by email with some photos so that we can take your request into consideration and look for a solution? Our sales team remains at your disposal at 09.72.39.05.37
1 /5
★☆☆☆☆

As mini Mxet reviews verify, they say that my last comment does not comply with their policy. I announce to everyone that mini mx responded well to me and I have a screenshot, so stop trying to deceive people. Mini mx asks us to leave a review, responds to my review, and two days later says that the same review does not comply!! It is so easy to hide behind a screen!! The motorcycle I received had two exploded forks, the box wasn't even damaged. You receive packages from China without even checking their contents, we call that incompetence!! The after-sales service is non-existent. I had to leave negative reviews on Facebook and with you for it to react after 15 days of waiting!! You are useless, and when I say you, I mean verified reviews and mini mx. Not a single word of apology or even a discount voucher on their sites, so useless with a big U.

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Answer from MiniMX
Hello, We have, like in many other areas, difficulties in restocking. The after-sales service responded as best as possible; for your information, we were delivered the day after the shipment of your part. Best regards, Mini Mx
1 /5
★☆☆☆☆

I still have not received my package even though I chose express delivery to a pickup point. I request an immediate refund.

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Answer from MiniMX
Hello, We apologize for this inconvenience. The delivery of your package was initially scheduled for 18/07 but was postponed to 19/07 by Chronopost; it is currently available at the pickup point. For a commercial gesture due to the delivery delay, please contact customer service at [email protected]. Best regards, Mini MX
1 /5
★☆☆☆☆

They did not send me the correct wheel.

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Answer from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
1 /5
★☆☆☆☆

I never received my order despite the extra charge to have it express. It is not minimx's fault directly but rather their carriers.

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1 /5
★☆☆☆☆

I did not receive the ordered product.

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1 /5
★☆☆☆☆

7 days of orders and still no package; this is not the first time I am disappointed, I will not order here again.

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Answer from MiniMX
Hello, Please excuse us for this inconvenience. As you can see, it was shipped on the same day from our warehouses (order placed on 27/06 shipped on 27/06). We therefore handed the package to Colissimo for delivery to the post office. Did you receive any feedback from the carrier regarding the delivery? Have you contacted customer service so they can open a dispute file with Colissimo? If problems persist with Colissimo, I invite you to select another carrier for your next order (GLS, TNT, Chronopost). We are again sorry for this inconvenience, which is beyond our control. Best regards, Mini MX
1 /5
★☆☆☆☆

The cable I bought does not match my search. And it is impossible to realize this when purchasing because the photo on the site did not show the fuse terminals.

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Answer from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
1 /5
★☆☆☆☆

My motorcycle fell, and even the mechanic does not know what it is from.

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Answer from MiniMX
Hello, We did not quite understand your review? Can you provide us with some details regarding your dissatisfaction? If the product does not meet your expectations, you can return the rim so that it can be refunded. Best regards, Mini Mx
1 /5
★☆☆☆☆

The stock status shown on the site does not correspond to reality... I ordered a Gunshot, and 2 hours later, I was called to say that the motorcycle is not available, not very serious!

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Answer from MiniMX
Hello, We apologize for this inconvenience; unfortunately, we are dependent on Gunshot stocks. Not being the only distributor of this brand, it sometimes happens that between the moment of your order on our site and when we order from Gunshot, another distributor has already ordered. We have other equivalent models that should have been offered to you. Best regards, Mini Mx
1 /5
★☆☆☆☆

On the site, they say that the item is available; in fact, it is no longer available.

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Answer from MiniMX
Hello, Unfortunately, the carburetor has gone out of stock; there was 1 quantity left for 2 orders. My colleagues in purchasing are working hard to restock as soon as possible to offer you available stock that can be delivered within 24 hours. We sincerely apologize for this inconvenience and hope to be able to offer you the product quickly. Best regards, Mini MX
1 /5
★☆☆☆☆

Package still not received since June 14, package lost by Chronopost, unacceptable to pay 12 euros in shipping fees for a 24/48h delivery. Package still not received; I regularly order from you, and this is not the first time there has been an issue with delivery times. This will be my last order with you.

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Answer from MiniMX
Hello, Have you contacted customer service to make a complaint about the delivery? Your order was placed on 14/06 at 10:20 and shipped the same day. We work with CHRONOPOST; we are sorry for the inconvenience, which is beyond our control; unfortunately, the transport is entrusted to professionals. Have you tried with TNT express? Indeed, we offer several shipping methods: GLS, Colissimo, CHRONOPOST, TNT. Sometimes, if the transport service in this region is not up to par, you can opt for another transport company; that is why we have multiple choices. We will open a dispute with CHRONOPOST for your case and hope that your package will be delivered in the coming days. Regarding the fees, please contact customer service to be compensated. Best regards, Mini MX
1 /5
★☆☆☆☆

Very bad; I took express delivery, it told me I would receive it the next day, I received it two days later; I will not order there again.

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Answer from MiniMX
Hello, Saturday deliveries are sometimes subject to the carrier's availability, your order was placed on Friday at 10 am and shipped the same day. The CHRONOPOST delivery is the fastest service, it seems it could not be delivered on Saturday and was rescheduled for delivery on Monday, you will understand that this is independent of our will. We hope you are satisfied with the ordered items and remain at your disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery time not respected, an order made at the same time, my packages delivered simultaneously, rims with paint issues, disc not tightened, air filter of the wrong size, and clutch lever screws messed up, very very disappointed with the received parts hoping for a gesture from the site.

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Answer from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
1 /5
★☆☆☆☆

0 because it is impossible for me to order in several installments when the same organization granted me a payment in 4x the same month. Although the small orders always arrived well packaged, my problem remains significant if it is impossible to make a payment in 4x.

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Answer from MiniMX
Hello, Payment agreements are only made by the banking organization Oney. Unfortunately, we do not have the ability to override their decision. Best regards, Mini Mx
1 /5
★☆☆☆☆

Chain that does not have the same number of links as indicated on the site, damaged sprockets.... do not order from this site

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Answer from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
1 /5
★☆☆☆☆

Delivery problem due to an address writing error. I have contacted customer service twice who do not respond...

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Answer from MiniMX
Hello, We are sorry for this delivery delay, independent of our will as we prepared and shipped your order within half a day of validation. We are also sorry that you were unable to reach the Chronopost customer service. Remaining at your complete disposal, Best regards, Mini Mx
1 /5
★☆☆☆☆

Bad delivery person not serious in their work

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Answer from MiniMX
Hello, We are sorry for this inconvenience, unfortunately, the delivery service is an external company. However, if the product is damaged, you can contact customer service by email at [email protected] with photos so that we can find a solution or a gesture together. Best regards, Mini Mx
1 /5
★☆☆☆☆

No after-sales service, the guarantees do not cover anything, I do not recommend

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Answer from MiniMX
Hello, The wheel truing is indeed not guaranteed as it must be checked and tightened before use, but we sent you a complete wheel from our workshop. Best regards, Mini Mx