Reviews MiniMX

Disappointed with customer service. Machine damaged upon receipt, some parts are defective and no replacement, this is not normal.

Bad customer service

Customer service very disappointing, no commercial gesture

I bought a helmet on 14/11/21 following the seller's size chart and based on my old helmet which is of the same brand and model, just the color changes. Once received, I noticed something was wrong, so I called customer service for the absurd exchange terms in 2021. Returns are at the customer's expense and the representative did not want to hear anything, no gesture!!! For a safety equipment... In short, for me, this site is not reliable.

No deadlines respected for delivery. I paid extra to have it at home in 24 hours, I received it a week later at a relay point with my package unknown.

Mediocre service quality and not at all commercial

Order placed before 2 PM but not shipped that day... Disappointed because some parts do not fit the motorcycle.. It's just cheap stuff.

I ordered this handlebar, I did not receive the right one, it's been almost 15 days since I returned it and no refund

I do not recommend this site at all, beware of the plastic kit. I received mine, one side mounted super well without problems, without misalignments, the other side has a big misalignment. I contacted customer service who dared to tell me that it is not the right model, so why does one side fit well? Anyway, they told me to return them, obviously at my expense, so I keep them but I will not order from this site again and I do not recommend it at all.

The box was crushed, I paid 1200 euros for an engine, I am not happy for the price I paid

Delivery ok, but disappointed with the product.

The part does not match the description and does not fit the motorcycle... yet it was marked compatible with...

One good one with a hole

Sprockets do not fit my Honda 125 cbf 2010

Shock absorber super soft, the spring must have play, no time to return it so too bad. This was my last order here

Motorcycle arrived in the wrong color and damaged. Customer service is useless, no discussion possible, no product exchange. I keep my damaged motorcycle and not the right color.

Bad! I called you to ask what the reference was for the complete rear brake system for the MMX Drift 140cc 2022 and I received a system that is 'adaptable' but I had to disassemble the new system received to take back the old brake hose because yours is too short! (The original system is angled while yours is straight once mounted, hence the hose is too short!) A total mess!

A long story, I called MINIMX to inquire about the end of the promotion on the kayo 140cc, they told me on 07/10/2021 that the promotion would end the next day, so on 08/10/2021 I hurriedly made a payment in 4 installments. 5 days later the promotion had not disappeared, still on promotion, even cheaper by 100 euros. I consider this a lie from customer service and a scam, they want nothing to do with it!!! Small issue with the motorcycle, broken fairing, damaged oil radiator, not too much polluting welding, a shame not to control the machines during assembly.

Insufficient designations of parts according to year model. Sale of fork seals individually... we are walking on our heads!! It's like buying a single shoe! Quality of the parts... Chinese...

I am not satisfied at all, I did not receive the right parts and by email, they tell me that I received the right one! I want to say customer service 0 incompetent staff! It's been a week and I still haven't been given a solution to resolve the problem!

Part received is not at all what I ordered. No verification of the part description to replace it correctly.

I bought a 125cc 4T mini mx rookie motorcycle for a price of 699.00 euros, and it doesn't even work!! I checked everything, fuel going to the carb, spark at the spark plug, I try and try, but still nothing, no sign of starting... really do not buy!!! I do not recommend it at all, stay away, it's a Chinese motorcycle!!

Hello, I ordered two rims and I have to return them at my expense, not a good site to order from.

I did not receive the correct part...

The box arrived full of oil. The delivery person did not want to leave it in that state, but we did not give him a choice.

I asked for a green air filter and I received a black one, how do you expect to be satisfied, this is not possible, so either you send me the correct part or I will not order from you again!!!

I canceled my order 10 minutes after placing it. The order was still shipped, so I had to return it at my own expense. So no, I do not recommend.

It has been 15 days since I ordered and I still have not received my order. On the site, it is mentioned 'delivered to the relay point'. However, the latter never received it. When I go to the carrier's site, it indicates that my order is being prepared at MMX. I hope, in the worst case, to be refunded for my order amounting to 400€... All the same.

I am unhappy

First of all, I received the wrong color and on top of that, I have to pay the return shipping costs; I find that outrageous, I will not order from this site again. After doing some research on the Internet, I understand now.

Correct product but terrible delivery; I requested it in 24 hours and received my package in 5 days; this is not normal, we pay for a service for nothing.

Since August 25, the package has been in my city, but I still have not received it; I just received it today, August 30, which means the package has been in my city for 5 days. The package arrived torn in two, but everything is forgivable; I hope I am understandable enough, and with that, have a good day.

Average

It's too much, and yet I took the measurement correctly; it's not the part you sent me!!!!!

The customer service sends me away because I received scratched rims with blocked bearings, telling me that it is not their fault, that they do not check their products before shipping. And on top of that, they do not want to cover the return shipping costs. In the end, they send me bearings that I will have to change myself.

It's useless

The site is great but the motorcycle is poorly adjusted

I ordered a 14" rim with a free sticker, I only received the sticker...

What I received is not the right carburetor needle. I need it for a dirt bike, not for a YCF.

Delivery of a new motorcycle, first test and the brake caliper breaks, front wheel warped, rear wheel paint chipped, you only offer a small voucher of course