9/10
★★★★★
based on 26771 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

I give 2 stars because delivery costs are very expensive in addition to customs fees upon receipt

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Answer from MiniMX
Hello, I am sorry but you live in Guadeloupe, we ship from mainland France, we cannot really be held responsible for customs fees or transport costs for such a distant destination ^^ We have the merit of offering you our products despite the distance 🙂 See you soon
2 /5
★★☆☆☆

The box was smashed and my exhaust spring is missing

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Hello, we are sorry for the inconvenience, however I do not see any emails from you and unfortunately if we are not aware, it is difficult to remedy. Do not hesitate to contact customer service [email protected] Waiting for your news 🙂
2 /5
★★☆☆☆

N/A

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2 /5
★★☆☆☆

New engine new harness no ignition?

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Hello, we have just received your email, the customer service will process your request as soon as possible
3 /5
★★★☆☆

The levers are of good quality just to check the tightening of the screws beforehand because I lost one on the first outing

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3 /5
★★★☆☆

I received a damaged rear wheel, bent, and maybe already mounted. I was asked to return it but after almost a week I have no news...

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3 /5
★★★☆☆

Fast delivery but mixed feelings about the parts

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3 /5
★★★☆☆

Available

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2 /5
★★☆☆☆

A punctured inner tube among the 2 received

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3 /5
★★★☆☆

Fast delivery

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2 /5
★★☆☆☆

The motorcycle I received is full of problems. Given the price, with the electric starter that doesn't work, a dead fuse, the deco kit glued hastily, this was my first and last order.

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2 /5
★★☆☆☆

Too bad the line normally intended for a CRF 110 frame does not fit. I had to modify my original line for the mounting and alignment of the cartridge. The UNI air filter ordered in 51 for a 28 type PWK carburetor is too big, I had to tighten it all the way and still the hold is not great. I am a good customer with you. I hope to receive at least a commercial gesture from you for the inconvenience caused.

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3 /5
★★★☆☆

The quality of the products is good and the prices are reasonable. But there is really a lack of the possibility to check the compatibility of the parts with each other.

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3 /5
★★★☆☆

I was not informed that my package had arrived at the pickup point so the order was returned to minimx. I had to place a new order and the price of the product has significantly increased and moreover for this package too I was not informed.

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3 /5
★★★☆☆

Correct delivery

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2 /5
★★☆☆☆

I bought a Lifan 125 engine, timing chain misaligned, valve clearance not good, with that I took the stage 2 ignition, the CDI does not work and neither does the coil

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Answer from MiniMX
Hello, we are sorry if you encountered problems, however it is rare for the parts not to work. I do not see any email from you to customer service. The valve clearance is not necessarily set from the factory like on motorcycles, if you encounter difficulties in your assembly do not hesitate to contact customer service by pressing 3 to speak directly with the technician. Have a nice day
3 /5
★★★☆☆

I paid for next day delivery by 1 PM at the latest and I only received it the day after tomorrow. I contacted customer service who found no solutions or compensation

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Answer from MiniMX
Hello, you chose a standard Chronopost delivery, so it is normal that you did not receive it the next morning. The order was prepared less than two hours after you placed it and it was shipped the same afternoon and delivered in less than 48 hours, we do everything to avoid wasting time and to satisfy you as quickly as possible. Have a nice day 🙂
2 /5
★★☆☆☆

Delivery 24/48h not respected. We are still waiting for the motorcycles. Following the purchase of 2 motorcycles, we still have not received our loyalty points... the next order will be on SmallMx.

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Answer from MiniMX
Hello, your order was placed on Wednesday 22, shipped on Thursday 23 with SCHENKER, depending on the distance vehicle deliveries are from 24H to 72H, the delivery occurred on Tuesday 28, which is 3 working days after shipment, it should be taken into account that the carrier does not deliver on weekends. I apologize for the misunderstanding regarding the delay, but the delay cannot be shorter... regarding your points they are automatically validated 14 days after shipment but we can force it which I am doing right now. We care about customer satisfaction and hope that this misunderstanding about the delay, despite being honorable, will allow you to trust us again. In any case, we will do our best to satisfy you. Best regards, The Mini MX team
2 /5
★★☆☆☆

Deliver between 48h and 72h you can pick it up

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Answer from MiniMX
Hello, I see on the order tracking that there was indeed a bit of a long delay, we apologize for that, we are dependent on the carriers and unfortunately, unforeseen events happen. The indicated delays are a general average. Hoping that you are satisfied with the motorcycle. Have a nice day 🙂
2 /5
★★☆☆☆

New fuel filter that leaks right after installation.... I hope for a commercial gesture from MiniMX.

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Answer from MiniMX
Hello, I see that the customer service has processed your request hoping that you are satisfied. Have a nice day
2 /5
★★☆☆☆

Engine is fine but I received a CDI that doesn't work so I'm quite disappointed...

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Answer from MiniMX
Hello, we apologize for the problem, customer service will contact you to resolve it. Have a nice day 🙂
3 /5
★★★☆☆

Already ordered from you and no problems, but this time for the order placed on the 12th I still haven't received anything, often the problem with CHRONOPOST and their tracking is mediocre. That's why 3 stars otherwise I would have given 5 stars

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3 /5
★★★☆☆

The quality-price ratio is perfect, the site is intuitive, easy, the delivery time is respected,

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2 /5
★★☆☆☆

Axle not the right size

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Answer from MiniMX
Hello, what is the exact problem please? The size does not match the description?
3 /5
★★★☆☆

Very good site, good responsiveness for the order, I received my motorcycle in 6 days

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2 /5
★★☆☆☆

Package never received

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Answer from MiniMX
Hello, it seems that your package is being returned to the sender, customer service will contact you to explain why the delivery could not be made in order to take the necessary steps. Have a nice day 🙂
3 /5
★★★☆☆

Good discount on products but unfortunately I received my helmet with defects.. not too serious but annoying nonetheless.

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2 /5
★★☆☆☆

Despite a reactive presence on customer service (email, phone), there is a big issue with the knowledge of the material sold.

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Answer from MiniMX
Hello, we apologize for the inconvenience, mistakes unfortunately happen, however we have done what is necessary by sending you the correct product. See you soon, have a nice day 🙂
3 /5
★★★☆☆

Fast shipping but the item has already been used. And since the return is at my expense...

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2 /5
★★☆☆☆

For the delivery, nothing to say. We received the quad in December, it was a gift for our son. First use today, no way to start it, impossible... Disappointment for our son and for us, given the price... The quad hasn't even been used yet and it already needs to go for repairs...

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Answer from MiniMX
Hello, we are of course sorry that you encountered difficulties with starting it, did you call or send an email to customer service so that our technician could help you? [email protected] 09.72.39.05.37 Have a nice day
3 /5
★★★☆☆

I received the complete wheel but the problem is that the rim was very damaged. Otherwise it's okay.

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3 /5
★★★☆☆

The site is great, nothing to say, the customer service is great and responsive. However, during the assembly of the quad I had some surprises, while mounting the front cover on the handlebar axle I had to bend the mounting bracket so that the fairings do not rub and the same at the seat level. For a product at €600 on sale I find that a bit mediocre. Nothing justifies the additional €200 for the same type of quad on other sites. (ps: the gift product was not there but that's a detail)

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Answer from MiniMX
Hello, we are sorry for these inconveniences, the customer service will get in touch with you so that we can discuss the problem and we will of course resend your gift. Have a nice day 🙂
3 /5
★★★☆☆

Part received does not match the photo on the site

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Hello, what is the problem please?
3 /5
★★★☆☆

I received a defective part, rear brake master cylinder, poor quality.

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2 /5
★★☆☆☆

Delivery received after a week

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Answer from MiniMX
Hello, the delivery time for motorcycles is an average, it depends on your location and the availability of the carrier as well as yours for reception.
2 /5
★★☆☆☆

Order marked as canceled although I received it, so double order

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Answer from MiniMX
Hello, You only placed one order with us and you received it in double, is that the problem?
3 /5
★★★☆☆

Good site but a very big mistake on a cylinder head gasket, the chat bubble in the bottom left is not great, if you do anything else during a conversation, even just the phone, it turns off and you surely leave the conversation and cannot rejoin it, yet there is good responsiveness after a request to go through email one day between each response, so almost.

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3 /5
★★★☆☆

Products matching the search, except for the front brake lever which was too wide, but it does the job.... Received my order in 2 days, great. Thank you team.

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2 /5
★★☆☆☆

After checking the package, I called the headquarters who told me to send an email to resolve the issue as quickly as possible. Since then, no news!!!

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Answer from MiniMX
Hello, my colleague replied to you by email yesterday and took the necessary steps with a reshipment of parts, do not hesitate to check your spam or call us back but the necessary has been done. Have a nice day 🙂
2 /5
★★☆☆☆

No parts matched my motorcycle so return at my expense of 15 euros very disappointed

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Answer from MiniMX
Hello, we are sorry that the parts do not correspond but you should not hesitate to ask before making your purchase, our customer service is always available by phone to advise you. The return procedure at your expense is a normal procedure specified in our T&Cs. The refund for the parts is indeed in progress. Have a nice day 🙂