Reviews MiniMX

9/10
★★★★★
based on 27035 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

New fuel filter that leaks right after installation.... I hope for a commercial gesture from MiniMX.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, I see that the customer service has processed your request hoping that you are satisfied. Have a nice day
2 /5
★★☆☆☆

Engine is fine but I received a CDI that doesn't work so I'm quite disappointed...

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, we apologize for the problem, customer service will contact you to resolve it. Have a nice day 🙂
3 /5
★★★☆☆

Already ordered from you and no problems, but this time for the order placed on the 12th I still haven't received anything, often the problem with CHRONOPOST and their tracking is mediocre. That's why 3 stars otherwise I would have given 5 stars

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

The quality-price ratio is perfect, the site is intuitive, easy, the delivery time is respected,

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

Axle not the right size

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, what is the exact problem please? The size does not match the description?
3 /5
★★★☆☆

Very good site, good responsiveness for the order, I received my motorcycle in 6 days

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

Package never received

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, it seems that your package is being returned to the sender, customer service will contact you to explain why the delivery could not be made in order to take the necessary steps. Have a nice day 🙂
3 /5
★★★☆☆

Good discount on products but unfortunately I received my helmet with defects.. not too serious but annoying nonetheless.

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

Despite a reactive presence on customer service (email, phone), there is a big issue with the knowledge of the material sold.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, we apologize for the inconvenience, mistakes unfortunately happen, however we have done what is necessary by sending you the correct product. See you soon, have a nice day 🙂
3 /5
★★★☆☆

Fast shipping but the item has already been used. And since the return is at my expense...

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

For the delivery, nothing to say. We received the quad in December, it was a gift for our son. First use today, no way to start it, impossible... Disappointment for our son and for us, given the price... The quad hasn't even been used yet and it already needs to go for repairs...

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, we are of course sorry that you encountered difficulties with starting it, did you call or send an email to customer service so that our technician could help you? [email protected] 09.72.39.05.37 Have a nice day
3 /5
★★★☆☆

I received the complete wheel but the problem is that the rim was very damaged. Otherwise it's okay.

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

The site is great, nothing to say, the customer service is great and responsive. However, during the assembly of the quad I had some surprises, while mounting the front cover on the handlebar axle I had to bend the mounting bracket so that the fairings do not rub and the same at the seat level. For a product at €600 on sale I find that a bit mediocre. Nothing justifies the additional €200 for the same type of quad on other sites. (ps: the gift product was not there but that's a detail)

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, we are sorry for these inconveniences, the customer service will get in touch with you so that we can discuss the problem and we will of course resend your gift. Have a nice day 🙂
3 /5
★★★☆☆

Part received does not match the photo on the site

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, what is the problem please?
3 /5
★★★☆☆

I received a defective part, rear brake master cylinder, poor quality.

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

Delivery received after a week

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, the delivery time for motorcycles is an average, it depends on your location and the availability of the carrier as well as yours for reception.
2 /5
★★☆☆☆

Order marked as canceled although I received it, so double order

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, You only placed one order with us and you received it in double, is that the problem?
3 /5
★★★☆☆

Good site but a very big mistake on a cylinder head gasket, the chat bubble in the bottom left is not great, if you do anything else during a conversation, even just the phone, it turns off and you surely leave the conversation and cannot rejoin it, yet there is good responsiveness after a request to go through email one day between each response, so almost.

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

Products matching the search, except for the front brake lever which was too wide, but it does the job.... Received my order in 2 days, great. Thank you team.

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

After checking the package, I called the headquarters who told me to send an email to resolve the issue as quickly as possible. Since then, no news!!!

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, my colleague replied to you by email yesterday and took the necessary steps with a reshipment of parts, do not hesitate to check your spam or call us back but the necessary has been done. Have a nice day 🙂
2 /5
★★☆☆☆

No parts matched my motorcycle so return at my expense of 15 euros very disappointed

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, we are sorry that the parts do not correspond but you should not hesitate to ask before making your purchase, our customer service is always available by phone to advise you. The return procedure at your expense is a normal procedure specified in our T&Cs. The refund for the parts is indeed in progress. Have a nice day 🙂
3 /5
★★★☆☆

It would be better to detail the description of the parts. When ordering a brake caliper, it was not mentioned that the brake pads were delivered with the caliper. There are not enough spare parts, such as wheel axles that go with the forks, or screws for the brake calipers or the attachment to body elements. Delivery times are good.

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

The line is adaptable, a cut is mandatory for a 125 sx, the silencer is really big. Otherwise nice and sounds nicer.

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

Correct

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

I returned the hose, it was not the right one and I have a problem with the CDI V2 reprogrammed.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, Our customer service has satisfied you.
2 /5
★★☆☆☆

The delivery was fast but disappointed with the product

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, is it possible to have a bit more precision on your dissatisfaction please?
3 /5
★★★☆☆

First time on it, rear wheel inner tube that is flat while the complete wheel is 'new'.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, Could you please send us an email so we can look at the problem [email protected] have a good day
3 /5
★★★☆☆

I am on my 4th motorcycle ordered from you for a discount voucher of 27 euros, I find it very poorly placed on your part even though the motorcycles are of very good quality hoping to receive a good gesture from you.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello 🙂 You should have many more loyalty points, could you contact customer service so we can look into it and remedy the situation. We await your call. Have a good day 09.72.39.05.37
3 /5
★★★☆☆

Rather correct

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

Fast delivery, only problem I ordered a blue cable I received a black cable without being notified while the item is marked in stock on the site. Otherwise nothing to complain about.

User icon
Acheteur Vérifié
Translated review
3 /5
★★★☆☆

It's a shame there aren't as many spare parts for all the machines sold, plastic kit, deco kit, air filter, oil filter, etc. I hope there will be more choices in the future.

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

Part arrived quickly but mediocre quality

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
2 /5
★★☆☆☆

The delivery took more than a week due to a lack of API between Oney and the minimx site. In the end, I had to prove that I had received a confirmation from Oney for my order to be processed when I was assured that the order would be processed as soon as the information was received from Oney. In short, poor handling and no compensation for the error.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, We are sorry for this inconvenience, indeed as soon as we receive the Oney confirmation we process the order. Unfortunately, in your case, we had not received the information from Oney. I see that when you contacted us, customer service handled your request and was able to prepare your order that day so that it could be sent as quickly as possible. If you would like a commercial gesture, you can send us an email following the exchange you had to reopen the file.
2 /5
★★☆☆☆

The descriptions are false

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, what is the problem encountered please?
2 /5
★★☆☆☆

I stand by my position in maintaining that there are problems with my orders.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, We are in the process of exchanging with you to resolve your issues.
2 /5
★★☆☆☆

Out of 2 orders placed, each time there was a problem. Merchandise that remains of good quality. Very professional customer service and attentive. I only give 2 stars because I am partly disappointed not to be able to enjoy my parts as soon as I received them.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, We are sorry for these inconveniences, we are doing our best to correct these problems so that they do not happen again, and we are looking for solutions so that you can use your products to the fullest.
3 /5
★★★☆☆

Good product but in terms of delivery they are not on time, I made an express order for the next day and I only received it 4 days later.

User icon
Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

During the break-in of the new motorcycle bought a week and a half ago, the exhaust protector fell off, no spring to hold the exhaust

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, could you please send us an email before the customer service takes charge of your request? Have a nice day 🙂
3 /5
★★★☆☆

The site lacks categories for searching for parts. Also, before there was a small sticker that was provided with the order, it's not much but it always feels good to have a little gift.

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, the parts are divided into 13 categories, themselves divided into subcategories, hard to be more detailed... Adding the sticker is always possible in the cart when you place your order as a gift. Have a good day 🙂
2 /5
★★☆☆☆

It took a week to realize that the fork was not in stock with them. I paid for a fast delivery that they were not able to refund me

User icon
Acheteur Vérifié
Translated review
Answer from MiniMX
Hello, as discussed with you on the phone, we apologize for the inconvenience and hope to see you again soon with us. Have a nice day 🙂