Reviews MiniMX

9/10
★★★★★
based on 27035 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Poor quality staff and bad advice!

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1 /5
★☆☆☆☆

Disappointed with the last delivery

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Answer from MiniMX
Hello, Have you reported your missing item to customer service? Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery the next day before 1 PM. You receive it in 1 working week

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1 /5
★☆☆☆☆

I paid to be delivered in 48 hours and 14 days later still no package, and customer service kindly told me to sort it out with Chronopost.

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Answer from MiniMX
Hello, Your package is still awaiting additional information: Comment: Awaiting additional information for new delivery Comment: Please send us your delivery instructions to receive your package as soon as possible. You need to contact Chronopost to provide them with more information; otherwise, it will be returned to the sender. We apologize for this inconvenience, but at this stage, you are the only one who can resolve this delivery problem. Best regards, Mini MX
1 /5
★☆☆☆☆

Ordered and paid for equipment only to learn a few days later that one of the two items is unavailable, so I have to go find it elsewhere. Then, after receiving the items in stock, no information on connections either by phone or by email to customer service who know no more! Equipment claimed to be compatible which ultimately is not. Disappointed because the site is quite complete but not up to date and customer service lacks knowledge of the equipment.

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Answer from MiniMX
Hello, This order concerns an ignition plate and a carburetor. According to your history, no modifications have been made to this order. Our displayed stock is in real-time; however, it can happen that a discrepancy between the theoretical and the physical occurs on the last available piece (stock displayed in quantity on the site). Our telephone operators are very responsive to inform you if this case occurs. Regarding their knowledge, if theirs is insufficient, they can still rely on our workshop, which will surely advise you. However, this ignition kit is compatible with YX and Lifan engines from 125cc to 150cc (except for the 150cc LIFAN). As for the carburetor, it is a classic in Pit Bikes; what difficulty did you encounter? What engine do you have? We hope to provide you with better service for your next order and better advice. Best regards, Mini MX
1 /5
★☆☆☆☆

The carb doesn't work at all

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Answer from MiniMX
Hello, The 26mm MIKUNI carburetor is one of the most sold and widespread models; however, you need to adjust your idle and needle settings or jet if the original setting is not sufficient. A carburetor cannot be plug and play as it necessarily requires adjustment based on the engine. Best regards, Mini MX
1 /5
★☆☆☆☆

Handle received but is not adjustable. Product return!

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1 /5
★☆☆☆☆

Great seller site but goods not up to expectations

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Answer from MiniMX
Hello, We have noted your comment and request for customer service, and please know that we will provide you with the necessary assistance for the proper functioning of your product. We apologize for this inconvenience and remain at your disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

Hello, I regret to inform you that I am not very satisfied with the 26mm CARBURETOR due to poor machining of the slide, so I cannot use my accelerator cable properly, making the part more useful for screws than anything else. But I do not hold it against you; you can see I have reordered a MIKUNI 26mm carburetor from you!

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1 /5
★☆☆☆☆

I need to review the order because the thread of the brake disc is defective; the screw turns in the void

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1 /5
★☆☆☆☆

Order compliant, but one piece of the order is second-hand. I pay for new equipment...

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Answer from MiniMX
Hello, First of all, I apologize for the inconvenience. Have you contacted customer service to report it? Best regards, Mini MX
1 /5
★☆☆☆☆

There is always a delay

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1 /5
★☆☆☆☆

Order placed and paid with express delivery 48-72h and paid the same day, I received it after 15 days after having to send multiple emails

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Answer from MiniMX
Hello, The COLISSIMO option is not an express delivery option, we will be able to offer you an express service in a few weeks with the integration of the CHRONOPOST service. Your order placed on 15/03 was handed over to Colissimo on 16/03 without any delay, unfortunately the abnormal delay is independent of our will, our services have repeatedly reported the incident in order to unblock the delivery of the package which seemed to have suffered an incident. We apologize for this abnormal delay which is unfortunately independent of our will. Best regards, Mini MX
1 /5
★☆☆☆☆

Terrible customer service, avoid, motorcycle having 2 months and not even 3 hours of use, brake pads faulty and caliper faulty, no warranty even though it's a factory problem!! terrible!!

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Answer from MiniMX
Hello, The brake pads are exclusively related to your usage, we cannot guarantee consumables (inner tube, tires, pads...etc). Regarding your comment, it does not concern the current order. Sorry that the customer service response is not favorable, please note that you have loyalty points available on your customer account. Best regards, Mini MX
1 /5
★☆☆☆☆

The wiring harness is of poor quality I'm on it

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Answer from MiniMX
Hello, This is the standard CDI harness with one pin, what is the problem with your product?
1 /5
★☆☆☆☆

Part ordered, said to be in stock, still no news of it nor tracking number, nothing. I don't know where the parts come from but if it's from China I can go on AliExpress by myself.

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Answer from MiniMX
Hello, Our warehouses are located in 83 in Frejus and all our shipments come from our only and unique logistics site. Your order placed on 09/03 was shipped on 09/03. We are doing everything necessary as soon as possible for this abnormally long delay on your order. Best regards, Mini MX
1 /5
★☆☆☆☆

Package not presented, (delivery address in a store...) returned to you without any notice of passage or call/SMS, and at my expense. SUMMARY: no material, but lost 5.50€!!

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Answer from MiniMX
Hello, Indeed the return was made without notice of passage or delivery attempt, a request for reimbursement of shipping costs has just been made. We apologize for this abnormal process which is unfortunately independent of our will and remain at your disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

Received parts that were not the ones ordered, very poor customer service, unprofessional.

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Answer from MiniMX
Hello, We are very surprised by your comment about our customer service which responded and fully refunded due to a stock error on this product. Indeed, we have a response time to process the customer service file and get a favorable opinion. Best regards, Mini MX
1 /5
★☆☆☆☆

The helmet had dents on the front

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Answer from MiniMX
Hello, Your order concerns a twin air filter and a protective spray. Please match your comment to your order. Best regards, Mini MX
1 /5
★☆☆☆☆

Hello, my part arrived broken, what are you doing?

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Answer from MiniMX
Hello, We invite you to contact customer service at 0972390537 so that they can take the necessary steps. Best regards, Mini MX
1 /5
★☆☆☆☆

Not adaptable to the pocket yet it's the right item

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Answer from MiniMX
Hello, Have you contacted customer service so they can check compatibility with your product? What is your pocket bike? The return form is available on your Mini MX account or at the bottom of the website, feel free to return the product you will be refunded. Best regards, Mini MX
1 /5
★☆☆☆☆

I have not received my package I want to be refunded

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1 /5
★☆☆☆☆

This is not the correct part ordered, the part is air filter box yamaha beluga 50 cc year 1992 diameter 35 and not an air filter box yamaha PW 50

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Answer from MiniMX
Hello, The ordered part is as its name indicates: BOX / BLACK AIR FILTER YAMAHA PW 50 We do not sell parts for the BELUGA 50CC from 1992. You can return the product by downloading the return slip located at the bottom of the website. Best regards, Mini MX
1 /5
★☆☆☆☆

Good

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Answer from MiniMX
Hello, We thank you for your feedback, however we do not really understand the rating of 1/5. Best regards, Mini MX
1 /5
★☆☆☆☆

Transmission kit ordered "for all models" and nothing fits! Tire ordered in 14 inches and received in 12! Avoid this company, not serious.

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Answer from MiniMX
Hello, The standard arm protection is the most basic arm protection, we are sorry that it does not fit on a YCF, you can choose the YCF part available in the catalog to avoid any incompatibility. Regarding the pneumatic, we apologize for this preparation error, have you contacted customer service so they can quickly make the exchange for you? Please note that if the error comes from our preparation, we will obviously take back and exchange or refund, the return is covered. Best regards, Mini MX
1 /5
★☆☆☆☆

Product mounted and 5 hours of driving later all the teeth broke. 72 hours for TNT not great

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Answer from MiniMX
Hello, If the teeth have broken again, it may be that the issue does not come from the pinion, these are the original parts from the YX brand. Best regards, Mini MX
1 /5
★☆☆☆☆

Too many products out of stock, I do not recommend this site

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Answer from MiniMX
Hello, Unfortunately, restocking this year has been slowed down mainly due to the health crisis we are experiencing. The delays have doubled or even tripled, which significantly impacts our activity. We are doing everything we can to reduce these delays in order to offer you the entire catalog. Best regards, Mini MX
1 /5
★☆☆☆☆

Incorrect size needle, ordered for nothing.

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Answer from MiniMX
Hello, If you wish to return your item for a refund, the return slip is available at the bottom of the page. Best regards, Mini MX
1 /5
★☆☆☆☆

I received an ignition that does not spark, the parts are not checked before sale, I find that unfortunate

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1 /5
★☆☆☆☆

Engine arrived with problems, rotor and ignition coil dead and the new ordered part had a cut wire, it is not normal that I have problems with the 150yx

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1 /5
★☆☆☆☆

Not satisfied at all

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Answer from MiniMX
Hello, Can we provide you with support or answers? Please note that the return conditions are available at the bottom of the page and that you can return products that do not suit you. Best regards, Mini MX
1 /5
★☆☆☆☆

Still the same problem, deliveries are way too long.

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Answer from MiniMX
Hello, Shipped on 15/02 without delay delivered on 18/02, deadline respected, you chose COLISSIMO the delays are 48h/72h. You have placed several orders and with each order, you leave negative comments. Your only goal is to disparage our company. Best regards, Mini MX
1 /5
★☆☆☆☆

Catastrophic, never received the order and to this day still no refund... If no refund or solution by Friday, I will block payment via Mastercard.

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Answer from MiniMX
Hello, You placed an order on Saturday 13/02 and it was shipped on 15/02. Unfortunately, your package heading to Belgium could not be delivered to your address for reasons unknown to us as indicated by your package tracking, it is apparently being returned to us as of 24/02: Colissimo message: Wednesday 24 February Your package is in transit on our logistics platforms to be delivered to you as quickly as possible. You will understand that this is independent of our will, you will of course be refunded the full amount of your order upon receipt in the warehouse. We sincerely apologize for this inconvenience. Best regards, Mini MX
1 /5
★☆☆☆☆

In a word CATASTROPHIC 3 orders placed and 3 problems First order Ref 0001196426, the tapered bearings were not the right ones, I returned them and I never received a refund... order N 2 ref 0001200251 never arrived and was returned to the sender for no reason... order n3 ref 0001199329 same as order number 2 I called to have my parts resent and apparently that is not possible. To date I have received no refunds. If by the end of the week I do not have a refund, I will block transactions via Mastercard. We can conclude that the service is deplorable, I strongly advise against this site

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Answer from MiniMX
Hello, Your first order concerns a YCF tapered bearing KRDIRECTION41 TAPERED STEERING BEARING YCF 41-23.5MM / 41-22MM We are sorry that this is not compatible with your motorcycle. The return was registered on 25/02 and accounting refunded on 26/02, you should have received the refund on your original payment method. The second order left our premises but for reasons unknown to us it was not delivered in Belgium and was returned to the sender, according to the tracking it is still in transit, the same for the third order, there must really be an address problem or a problem with the Colissimo service in Belgium because two orders were returned to the sender with the indication:
1 /5
★☆☆☆☆

Wednesday 17 February: Your package could not be delivered, it is being returned to the sender. Wednesday 17 February: Your package is at the delivery site serving your address. We are preparing it for delivery.

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Answer from MiniMX
We are not systematically trying to clear ourselves but this is independent of our will and we are again sorry for all these troubles. Rest assured that you will be refunded upon receipt of the order in our warehouses, do not hesitate to get back to us if needed. We invite you to choose another delivery method (relay point or GLS home) for your next deliveries and to verify the delivery information. Best regards, Mini MX
1 /5
★☆☆☆☆

Order received but not on time, I paid to have the parts in 48h72 not received in 48 or 72 hours, I was just told that Mini MX was changing locations, no commercial gesture nothing

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Answer from MiniMX
Hello, We were moving from 25/01 to 08/02 inclusive, all our orders resumed shipping the week of 08/02. The message was noted at the top of the site and in the main banner. We sincerely apologize for this exceptional delay related to our relocation. Best regards, Mini MX
1 /5
★☆☆☆☆

Parts that do not fit and return at the buyer's expense

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Answer from MiniMX
Hello, In the case where our parts are compliant with the order, we do not cover return shipping costs. All return conditions are available at the bottom of the page. https://www.minimx.fr/fr/content/14-conditions-de-retour Sorry that your parts are incompatible with your motorcycle, do not hesitate to contact us if we can provide you with technical assistance. Best regards, Mini MX
1 /5
★☆☆☆☆

A delivery arrived 7 days late, I sent you an email and you told me it was stated on the site that you were moving when it was not mentioned

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Answer from MiniMX
Hello, The message was noted at the top of the site and in the main banner. We were moving from 25/01 to 08/02 inclusive, all our orders resumed shipping the week of 08/02. Best regards, Mini MX
1 /5
★☆☆☆☆

Not the right one

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Answer from MiniMX
Hello, The double line is for XDURO. What do you have as a Pit Bike? Because if the double line is not centered for your bike, it will not be compatible. Best regards, Mini MX
1 /5
★☆☆☆☆

I ordered a rear brake kit for a CRZ on 03-01-2020 and received a kit for an Apollo. So I returned the part to minimix, thinking it would arrive. ON 20-01-2021 I placed the same order again, making sure to click on the CRZ model, and checking the photo to ensure it was the same part, and once again I received the same part as on 03-01-2020, which is a kit for an Apollo. On my first return, I even made a drawing to the size of my part with my phone number while waiting for a response, but nothing, so I think I will go see your competitors.

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Answer from MiniMX
Hello, The brake kit has a 15mm axle with a standard mounting distance for the brands CRZ, Bastos, YCF, Apollo, and is not specific to Apollo. I invite you to provide us with your exact model, year, and possibly a photo so we can identify your pit bike model. Best regards, Mini MX