9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Incomplete package....

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Answer from MiniMX
Hello, Which item was incomplete in your delivery? Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery complications

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1 /5
★☆☆☆☆

Very good

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Answer from MiniMX
Hello, We do not understand your rating of 1/5. Maybe a mistake. 🙂 Best regards, Mini MX
1 /5
★☆☆☆☆

Very long and not pleasant

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Answer from MiniMX
Hello, You placed your order on Friday 8/01 at 16:40, the order was therefore shipped on Monday 11/01 and was delivered to you on 14/01. If you want a faster delivery, you can opt for TNT 24h delivery. Best regards, Mini MX
1 /5
★☆☆☆☆

I am disappointed for the moment

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Answer from MiniMX
Hello, What problem did you encounter with your order?
1 /5
★☆☆☆☆

Part very very poorly finished clutch lever very very poorly molded color of the cable deteriorated very unhappy and very disappointed

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Answer from MiniMX
Hello, Would you like to return the products so that we can refund you? I invite you to choose higher-end products because the clutch lever with a 9.9€ handle is really the first price, the quality is equal to its price. I invite you to take the CNC YCF clutch levers or see PRO TAPER which have a real quality of finish. Regarding the clutch cable, if the aesthetics do not suit you, I invite you to take a classic black cable, maybe this one will be more suited to your expectations. Remaining at your complete disposal, we apologize for the inconvenience. Best regards, Mini MX
1 /5
★☆☆☆☆

Poorly packaged part

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1 /5
★☆☆☆☆

Order not compliant with the photo

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Answer from MiniMX
Hello, Which product does not meet your expectations, would you like to return the product(s)? I see that you took a quick release for 50€ (Electric YCF) and CRF50 parts. If you have a YCF 50E, the CRF50 tanks will not be compatible, and vice versa on the quick chain release if you do not have a 50E. Best regards, Mini MX
1 /5
★☆☆☆☆

I received a tire of the wrong size, after a complaint by email no response from them

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Answer from MiniMX
Hello, Following the opening of your ticket, a response has been provided to you. If the product does not meet your expectations, you can of course return it (see return conditions at the bottom of the page). Best regards, Mini MX
1 /5
★☆☆☆☆

It's simple, I am not at all happy with this site, they are not serious at all. Indeed, I had to order this product because my son's new 70 cc for Christmas, he used it 2 times and it no longer starts and they are not even able to send me the original starter. I have to make do with this product that I have to tinker with (said in their words). They do not want to take back the motorcycle that no longer starts, while the law states that it is guaranteed for 2 years by the manufacturer, and that they are obliged to refund me. They do not want to know anything. So I really hope you will read my message before buying from them.

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1 /5
★☆☆☆☆

Site with zero customer service

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Answer from MiniMX
Hello, Which part do we need to provide customer service for? A spacer? A brake pedal? If your parts do not fit, you can simply return them and you will be refunded. You say we have no customer service, we have no open tickets or customer service requests. What can we do to satisfy your customer service request that is currently not open? Best regards, Mini MX
1 /5
★☆☆☆☆

Bad.. not the right size. An exhibition piece, let me explain, the carbon started to bubble after 5 minutes of heating... and all for 69 euros. Don't be surprised if people buy on Amazon.

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1 /5
★☆☆☆☆

Not very good

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Answer from MiniMX
Hello, Did you encounter any inconvenience during the order and its delivery? Would you like to return your product? Best regards, Mini MX
1 /5
★☆☆☆☆

The parts are of good quality but the delivery leaves much to be desired

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Answer from MiniMX
Hello, your order placed on 24/12 was ready to be shipped on the same day, however, since the 25th is a holiday, it could not be handed over to the carrier on Monday (no pickups on 24/12 unfortunately) and was therefore shipped on Tuesday 29/12. We apologize for this inconvenience that is beyond our control. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery never arrived!!!! And delivery not refunded even though I was in no way responsible. The address was correct. No commercial gesture.

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Answer from MiniMX
Hello, The delivery information was apparently incomplete and pending instructions on GLS since 27/11/2020. It was therefore returned to the sender on 10/12/2020 in the absence of modification. Your order consists of a chrome brake lever, if you wish to place an order by modifying or adding the correct delivery information, a discount voucher with free shipping has been credited to you. Best regards, Mini MX
1 /5
★☆☆☆☆

Bad experience!

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Answer from MiniMX
Hello, We sincerely apologize for the inconvenience, did you receive our response following your ticket opening for the scratched fairings? Best regards, Mini MX
1 /5
★☆☆☆☆

Very long delivery times

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Answer from MiniMX
Hello, You placed your order on 23/12 at 3:00 PM, it was prepared and ready for shipment on 24/12 without delay. Please understand that on Thursday 24/12 the carriers did not make any pickups and therefore it was logically received by the carrier only on Monday 28/12 because Friday was a holiday, Saturday and Sunday were closed. It was delivered to you on 31/12. The Christmas period is a saturated period that experiences delays mainly due to holidays. Do not hesitate to request express carriers like TNT if you want a shorter delay. I still ask you to please excuse us for this extended delay that is beyond our control and we remain at your complete disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

Not satisfied

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Answer from MiniMX
Hello, You purchased two inner tubes, what problem did you encounter? Best regards, Mini MX
1 /5
★☆☆☆☆

The gear selector sent by Mini MX does not work on my dirt bike, it moves in all directions

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Answer from MiniMX
Hello, If the item does not suit you, you can return it, we will issue a refund. Best regards, Mini MX
1 /5
★☆☆☆☆

The motorcycle was in stock and the delivery time was given as 48 to 72 hours. Ordered on 19/12/20 and on 29/12/20 still nothing received. The motorcycle was supposed to be a Christmas gift for a child and 5 days after Christmas the kid still has nothing.

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Answer from MiniMX
Hello, You placed your order on Saturday 19/12, it was shipped on 21/12 without delay, the motorcycle was indeed in stock at the time of your purchase. However, the week of Christmas is very busy for carriers, it seemed difficult to be delivered in 2/3 days. Normally, the delivery times are on average 48H/72H, you will understand that the week of Christmas is delicate. I am sorry that the delivery could not be made before 24/12 and this is beyond our control. Best regards, Mini MX
1 /5
★☆☆☆☆

I did not receive everything. I am missing a lot of things. This really bothered me!

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1 /5
★☆☆☆☆

Red hose not received and piston really very damaged. Customer service contacted several times but with no response each time.

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Answer from MiniMX
Hello, You have an open case since 11/12 pending supporting documents. Without these documents, customer service cannot proceed. Please check your emails so we can take the necessary steps. Best regards, Mini MX
1 /5
★☆☆☆☆

Stock shortages, parts with missing nuts, a braking system that was not pre-assembled, all despite common sense, as for the delivery, 5 days of waiting, nothing changes!

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Answer from MiniMX
Good evening, But nothing is going well with us, out of 3 reviews posted, 3 negative reviews. Three reasons arise: 1: Defamation / only looking to discredit us? 2: Do you enjoy hurting yourself by ordering from us 🙂 3: Maybe we are the least bad? ^^ I therefore invite you to turn to another merchant if we do not meet your expectations (it unfortunately happens). The stocks, as I told you in our previous email, we did our best and yet we have more than 150,000 parts in stock but so be it. The delays, you AGAIN took the cheapest
1 /5
★☆☆☆☆

Colissimo point relais

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Answer from MiniMX
Hello, I invite you to install a wheel gripster, I think your problem is not the inner tube because MICHELIN or KENDA is the best we have. I think your inner tube is puncturing at the valve and the only solution is to install a wheel gripster, it is even essential to avoid punctures. Also, remember to put a rim tape 😉 Best regards, Mini MX
1 /5
★☆☆☆☆

Deadlines not respected, it looks like a used piston!

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Answer from MiniMX
Hello, Your order placed on 09/12 at 19:45 was shipped the next day 10/12, your delivery shipped on a Thursday could not be delivered in 24h (Friday) and was delivered the next working day, which is Monday 14. GLS deliveries are from 24h to 48h, if you want guaranteed 24h delivery we invite you to choose TNT. We apologize if the deadlines did not meet your expectations with the GLS carrier. Best regards, Mini MX
1 /5
★☆☆☆☆

The chain kit ordered was not received in full. Chain sprocket. Missing crown

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1 /5
★☆☆☆☆

Problem with half of the order, I sent an email to support and I'm still waiting...

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Answer from MiniMX
Hello, We have forwarded your request to customer service to get back to you as soon as possible. We apologize for the delay. Best regards, Mini MX
1 /5
★☆☆☆☆

I have ordered several times and this time I was disappointed that my ignition that I ordered was broken

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Answer from MiniMX
Hello, Have you opened a warranty file? I checked via your email but I couldn't find it. Best regards, Mini MX
1 /5
★☆☆☆☆

Received a rim with all the spokes loose and the rim scratched and a warped crown!!! Avoid!!!

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Answer from MiniMX
Hello, It is indicated in red on the product description: The tightening/adjustment of the spokes must be checked. Can you send us a photo so we can understand your case? The warped crown is quite surprising, it is steel. Hoping to find a solution for you. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery is deplorable, I still have not been delivered after a week even though I chose the fast delivery in 24/48h.

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Answer from MiniMX
Hello, I invite you to contact GLS directly to report the delay Tel: 0 890 890 092 Transport services are currently saturated due to high demand and we hope to regain quality service from our carriers after the end of year holidays.
1 /5
★☆☆☆☆

Hello, you put an oil can on the site with a conclusion at delivery there is no can

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Answer from MiniMX
Hello, The oil pack is an option to select +6€. I am sorry that you did not see the option. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery date not respected

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Answer from MiniMX
Hello, Your order was placed on Monday 30/11 at 15:45, shipped on Tuesday 1/12 and delivered on Thursday 3/12. We respected our deadlines of 48H/72H. Best regards, Mini MX
1 /5
★☆☆☆☆

I received the wrong item, I sent it back, followed up with customer service, no one responds, in the end I paid for an item, I returned the item, I got scammed.

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Answer from MiniMX
Hello, We asked you for proof to process your warranty. Can you send us that so we can proceed with your request? Regarding the return, we have not received anything yet, do you have a tracking number? We are also reachable from 10am-7pm at 0972390537. Best regards, Mini MX
1 /5
★☆☆☆☆

Very disappointed, incomplete order and customer service that makes you doubt!

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Answer from MiniMX
Hello, As I indicated to you by email, it was the last piece in stock, the piece may have been lost. Our only solution is to refund you. Best regards, Mini MX
1 /5
★☆☆☆☆

No way to cancel an order, for a site of this size it's still crazy..

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Answer from MiniMX
Hello, As soon as the order has been prepared and started, we are unable to stop the preparation process in order to guarantee our shipping deadlines. Your order was prepared at 8:24 on 30/11 (see on your customer account). We are again sorry that we cannot intervene past this stage, our only goal is to honor orders as quickly as possible. Best regards, Mini MX
1 /5
★☆☆☆☆

Incomplete order and delivery deadlines alarming when I had chosen 48/72h!

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Answer from MiniMX
Hello, The deadlines for BELGIUM have been heavily impacted by COVID, transport restrictions have been notified on the carriers' sites and we apologize for this, it is beyond our control. The situation should return to normal and we hope your next delivery will be faster. However, please note that your order placed on 25/11 at 20:58 was shipped the next day from our warehouses on 26/11 at 11:46, the delay is solely related to transport. Best regards, Mini MX
1 /5
★☆☆☆☆

My first order was impeccable, very good service. Disappointed with the second.

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Answer from MiniMX
Hello, The after-sales service has been contacted, we hope they will respond to you as soon as possible. Best regards, Mini MX
1 /5
★☆☆☆☆

I have never received the package ..

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1 /5
★☆☆☆☆

Yes, regarding the site, I am happy

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1 /5
★☆☆☆☆

The rear wheel received was broken after 2 hours of riding.

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Answer from MiniMX
Hello, Did you follow the usage recommendations as indicated on the product sheet? Can you send us a photo so we can take note of it? Best regards, Mini MX


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