9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Did not receive the correct part. Disappointed.

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Answer from MiniMX
Hello, You ordered an inner tube, what did you receive? Please feel free to contact us by email at [email protected] with a photo of the received part, if an error occurred we will quickly take the necessary steps. Best regards, Mini MX
1 /5
★☆☆☆☆

A lot of choices but also many out-of-stock items that are not anticipated, as for the delivery, it is endless, it is inconceivable.

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Answer from MiniMX
Hello, We have over 150,000 parts available in the catalog and in our stocks. We are trying, despite the period, to restock as quickly as possible. You only ordered a CDI for €5.95 on Wednesday 18/11 at 3:00 PM, the order was shipped the next day, Thursday, the delivery you selected was the cheapest, that is to say colissimo, the package arrived on Monday. If you are in a hurry, select TNT, it is guaranteed 24h. I find your comment very harsh, and I doubt we can do better in terms of delay. So maybe the only goal is to give us a bad rating, who knows. We wish you a good continuation. Best regards, Mini MX
1 /5
★☆☆☆☆

Endless delivery time! Not to mention the out-of-stock items and that, this is not the post office!

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Answer from MiniMX
Hello, I doubt it is necessary to reiterate the previous exchange. We strive to be as close to our stocks as possible, the chain roller was restocked within 72 hours following a stockout. Your order was shipped immediately. We are sorry we could not satisfy you and wish you a good continuation. Best regards, Mini MX
1 /5
★☆☆☆☆

A part was damaged and not even packaged, surely a second-hand part

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Answer from MiniMX
Hello, The second-hand parts are in the second-hand category, otherwise all our products are new, if the product does not suit you, please feel free to return it, it will be fully refunded. We remain at your disposal by email [email protected] or by phone 0972390537. Best regards, Mini MX
1 /5
★☆☆☆☆

I received this motorcycle on Wednesday, delivered with some scratches. After 2 hours of riding, I lost the pot envelope, the brilliant arm screw, and most of the casing screws. After a cleaning, the motorcycle no longer accelerates.

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Answer from MiniMX
Hello, This does not happen when before riding we perform a complete start-up, namely checking the tightening of all screws with marking if necessary, tightening the spokes, checking valve adjustment, carburetor adjustment, chain tension, .... All this can be found in the user manual, which we strongly recommend you read! If needed, our customer service is at your disposal to explain what you need to do, if it seems too complicated. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Disappointed, because for an order of several parts there are two errors. The photos do not necessarily correspond to the ordered part

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1 /5
★☆☆☆☆

Package always delayed or lost

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Answer from MiniMX
Hello, As indicated in your tracking, which you probably did not see, the package was refused by the selected relay point due to an overload of it. The TNT carriers therefore delivered you to another available parcel relay. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I am not at all satisfied with the delivery on your site it says 48 hours 72 hours which is not the case because the delivery date I called the carrier who had still not called me to make an appointment for delivery they told me they did not have my phone number to contact me to make an appointment so if I had not called I would still not have my package so it annoyed me I went to get it myself I would like to have a commercial gesture from you because the delivery was not fully made and yet I paid for the delivery 48 hours 72 hours maximum and if I had waited I could have waited a week 2 + so please contact me to make a commercial gesture a voucher or anything thank you for your understanding

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1 /5
★☆☆☆☆

Not compliant with the order

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Answer from MiniMX
Hello, You received a prepaid voucher to return the received footpegs against reimbursement upon their return. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Box in a bad state and broken piston

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Answer from MiniMX
Hello, We have not received any message regarding your problem, we invite you to contact our after-sales service and report your broken piston, and this as soon as possible. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I have a problem the shock absorber broke on the first use

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Answer from MiniMX
Hello, You will need to explain how you broke an adjustable shock absorber to our after-sales service, because as of now no complaint has been made to our services regarding this problem.
1 /5
★☆☆☆☆

The inner tube arrived with a hole after 30 seconds the tire is flat

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Answer from MiniMX
Hello, We do not quite understand your opinion, if the inner tube arrived with a hole, why did you install it? Moreover, no message or email from you mentions any problem with our after-sales service.
1 /5
★☆☆☆☆

Placed an order for 400 euros and received nothing. No one takes me seriously, neither Minimix nor the transport company, I do not recommend because in the meantime they cash in and nothing in return, very bad experience

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Answer from MiniMX
Hello, A complaint has been made to the carriers on our part, do not think that no one takes you seriously. Your file is being followed, we are waiting for the result of the investigation from TNT services, as a proof of delivery is issued. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I received the piston for 140cc poorly machined, one of the rings gets stuck in the grooves of the piston... I am disappointed...

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Answer from MiniMX
Hello, In what order did you install your rings? Best regards, The MinIMX team
1 /5
★☆☆☆☆

The electrical harness does not match the image and after correction on an identical electrical diagram, no ignition!

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Answer from MiniMX
Hello, Have you tested your values with a voltmeter to ensure the connections? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Not good advice

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Hello, What is the issue with advice regarding your 38mm red air filter? Best regards, The MiniMX team
1 /5
★☆☆☆☆

I have never had a problem with Mini MX except for the last order where I received a very poor quality exhaust pipe, the collector is not tight at the welds, I called customer service who asked me to send an email, I do not like to get into the archaic procedures of sending emails etc. too bad for me I will be a disappointed customer of my purchase, caravan for sale, selling exhaust collectors in that state takes credit away from Mini MX

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Answer from MiniMX
Hello, The law requires us to justify the sending or replacement of any part even under the after-sales service. Our service is here to resolve and work on your request, now if you do not wish to follow the procedure, we will not be able to do anything more. Best regards, The MiniMX team
1 /5
★☆☆☆☆

For a complete new engine with the ignition provided that does not simply connect with the corresponding terminals!! I had to put back my old ignition! Customer service still waiting for a response!!!

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Answer from MiniMX
Hello, Ignitions are not delivered with terminals because the harnesses sometimes do not have the terminals either. It is possible to add the terminals to the 3 wires of the ignition, it was not necessary to change the entire ignition. Best regards, Mini MX
1 /5
★☆☆☆☆

Too loooooong wlh

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Answer from MiniMX
Hello, The indicated delivery times are only valid for mainland France and not for Switzerland which requires customs clearance and therefore a longer delivery time. Best regards, The MinIMX team
1 /5
★☆☆☆☆

No after-sales service, 2 defective products and no refund or compensation. A customer service that looks down on you.

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Answer from MiniMX
Hello, You report that the CDI is defective, we ask you to return it so that it can be tested in the workshop. If the product is defective we will refund you, otherwise due to assembly it will not be refunded, it's as simple as that. We can only send a part upon request by email. Best regards, Mini MX
1 /5
★☆☆☆☆

Torn and unreliable gasket pouch and does not want to send a new order

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Answer from MiniMX
Hello, Our after-sales service has mainly noted that you have taken the wrong pouch, the one you took is absolutely not compatible with your engine number which is a Lifan and not a YX. We therefore asked you to return this pouch for a refund, which you do not wish to do. At your convenience. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I was supposed to receive my order letter in 24 hours, I received it in a week, I want to be refunded

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Answer from MiniMX
Hello, A complaint has been made to the carrier who will get back to you directly. We remain at your disposal if needed. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Kick received in very bad condition and poorly machined

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Answer from MiniMX
Hello, We invite you to directly contact the after-sales service at [email protected] and describe your problem, providing your order number. They will get back to you directly. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I would have liked to have received my order before being able to judge it... unfortunately I am told that it has been delivered to me when I have received nothing... and now after complaints I was first asked to conduct an investigation with THEIR carrier... and now I am told to wait... so not at all satisfied

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Answer from MiniMX
Hello, You have suffered a transport damage by the transport company, we have therefore filed a complaint today regarding this, so we must wait for a response from them before being able to decide anything. Thank you for your understanding and patience. Best regards, Minimx
1 /5
★☆☆☆☆

Usually everything goes well but this time, the brake lever is not the same as the 3 presentation photos, but rather the one in the photo well below, so it does not match and is impossible to mount, a trick worthy of wish or aliexpress ...

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Answer from MiniMX
Hello, we are surprised by this review as we have a dedicated after-sales service for any inquiries from you but we cannot find any email from you, could you have used another email address? Thank you for being able to send us an email so that we can respond appropriately with visuals that you could send us at [email protected] as well as your order number to identify you. We remind you that the photos are non-contractual (see T&Cs) so the photo is only illustrative. Thank you for your feedback. Best regards, Minimx
1 /5
★☆☆☆☆

Very poor indication of the parts and more euros spent for nothing

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Answer from MiniMX
Hello, Does the arm axle not measure 236mm x 12mm? The return conditions are present at the bottom of the page of the site for any order return. Best regards, Mini MX
1 /5
★☆☆☆☆

Wrong item delivered, long delivery

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Answer from MiniMX
Hello, What is the wrong item delivered? Best regards, The MiniMX team
1 /5
★☆☆☆☆

I am disappointed with this site following a bad experience with loose spokes on a new wheel for the after-sales service I should have checked the spokes

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Answer from MiniMX
Hello, Yes absolutely, you need to tighten the spokes and check the tire pressure. It's not like this recommendation wasn't clearly stated in black and white in the item description. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Very poor customer service inaccessible, very poor navigation also not the right reference

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Answer from MiniMX
Hello, What issue did you have with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Not able to send me 4 identical cones

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Answer from MiniMX
Hello, 4 cones? What are you talking about? Best regards, The MiniMX team
1 /5
★☆☆☆☆

The order in question was placed on 23/9, shipped on 24/9 and still not delivered to this day. Please provide me with a more precise answer than the one given via chat which, on several occasions, could not provide a favorable response to my request. I don't care to know where the malfunction is. My order and its payment were made properly, I hereby request a delivery as soon as possible or a full refund of my order.

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Answer from MiniMX
Hello, After the transport damage you suffered we have resent your order, did you receive it well? Thank you, Best regards, Minimx
1 /5
★☆☆☆☆

Delivery correct despite a well crushed box but a rim ordered in 12'' I received a 14''

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1 /5
★☆☆☆☆

Very disappointed with the service so far, dispute ongoing with the carrier who supposedly delivered the order, but neither seen the package nor the carrier and moreover false signature on the receipt. In short, since 15/09 still waiting for the resolution of my problem and still no parts.

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Answer from MiniMX
Hello, Your package is declared delivered directly to your home. You declared that you have not been delivered, an investigation is underway with GPS tracking. As we told you, upon return of the carrier's investigation we will get back to you. We apologize for this wait, please know that we regularly follow up on your investigation. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Poorly packaged parts arrived broken, torn invoice and disintegrated piston box

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1 /5
★☆☆☆☆

It's not the right parts I won't order again it disgusted me

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Answer from MiniMX
Hello, Does that mean not the right part? Best regards, The MiniMX team
1 /5
★☆☆☆☆

The delivery was supposed to be made in 48 to 72 hours it has been more than 1 week that I am waiting for my dirt.

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Answer from MiniMX
Hello, We remind you that the announced deadlines of 48/72 hours are indicative deadlines and not guaranteed deadlines (see T&Cs to read), moreover you are having a vehicle delivered on a pallet and not a pair of shoes. The transport company confirmed to us a delivery for today so if that is the case you were delivered in 4 working days so that is more than reasonable. Best regards, Minimx
1 /5
★☆☆☆☆

I ordered tools that do not correspond at all to the photo on the site. The quality is disastrous and the tools are almost unusable. I contacted customer service who never replied or got back to me. This is not the first time. I will NEVER order again on this site.

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Answer from MiniMX
Hello, If the product does not suit you, we will take it back and refund you. You have your legal withdrawal period. Best regards, Mini MX
1 /5
★☆☆☆☆

The attached kit did not match the spacing

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Answer from MiniMX
Hello, What is your engine number? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Unprofessional customer service .... Does nothing to satisfy its customers... To avoid

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Answer from MiniMX
Hello, You indicated that you made a mistake in your order, it was already shipped, we cannot change anything once your package is in transit. If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Satisfied with the delivery but not really with the kick that arrived with a damaged thread, the bolt is also damaged, had to re-tap the thread and sand the paint or the kick is otherwise unusable

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Answer from MiniMX
Hello, If needed, our after-sales service is available directly at [email protected] Best regards, The MiniMX team