Reviews MiniMX

9/10
★★★★★
based on 27035 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Wrong size of the front tire.

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Answer from MiniMX
Hello, Did you receive a different size than what you ordered, or did the ordered size not meet your needs? Best regards, Mini Mx
2 /5
★★☆☆☆

A very pleasant customer service by chat and phone! But I ordered 2 days ago and my order is not moving... Payment has been processed but still no preparation!

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Answer from MiniMX
Hello, We are sincerely sorry, it seems to be a bug in our system, we are doing our best to unlock your order as soon as possible. We will get back to you as soon as possible. Best regards, Mini Mx
3 /5
★★★☆☆

It's good

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2 /5
★★☆☆☆

Order placed on 27.04.2022, package still not received on 04.05.2022 for a Colissimo 72 hours, I have known faster...

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Answer from MiniMX
Hello, Your order was placed on 28/04/2022. It seems that Colissimo indeed had a problem with your shipment, it should be delivered. One of our customer service representatives will open a dispute and contact you by email as soon as possible. Best regards, Mini Mx
3 /5
★★★☆☆

No comment

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3 /5
★★★☆☆

I took the express delivery but it's not too express let's say because I ordered it 3 days ago and I haven't received it yet

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3 /5
★★★☆☆

Very poor quality in terms of hardware, they tightened it like who knows what, damaged threading, the finishes are not great otherwise it can go, it's still a dirt bike

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2 /5
★★☆☆☆

Regarding the valve shim set, everything is correct. That said, I had ordered a 125 YX engine with this set which never came to fruition, due to a gearbox problem. Gears 2, 3, and 4 do not engage, certainly a problem with a bent selector fork, or the gearbox shaft is damaged. I asked to have an engine sent back to me, but customer service is drifting onto other matters. "No refund" nada! We'll see if someone can repair it for me, but frankly very unhappy with Minimx, although there may be potential, but not for the purchase of a complete engine. From now on, I will certainly order from the site, but no more complete engines. To whom it may concern.

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Answer from MiniMX
Hello, Gearboxes are not guaranteed, the APV service tried to identify with you the parts that would be defective in order to possibly make a commercial gesture; this depending on the part or parts in question. To date, we are still waiting for further investigation on your engine. Best regards, Mini Mx
2 /5
★★☆☆☆

I still haven't received my package, it is 10:53.

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Answer from MiniMX
Hello, Our deliveries are made on business days, your order was placed on Friday 22/04 at 15:34, (for delivery the next day before 1 PM, you must order before 1 PM) so your order will be shipped today for delivery tomorrow. Best regards, Mini Mx
2 /5
★★☆☆☆

I didn't like it because it took 3 weeks for my order to be processed and I had to send a message myself to get things moving because I was forgotten.

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Answer from MiniMX
Hello, We are sincerely sorry, this is an IT problem beyond our control. Best regards, Mini Mx
2 /5
★★☆☆☆

Missing the complete gasket set so I had to buy one additionally.

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Answer from MiniMX
Hello, If a part is missing from your order, it is necessary to contact us by email at [email protected]. Additionally, we cannot find an order for another gasket set. Best regards, Mini Mx
3 /5
★★★☆☆

Package still hasn't arrived, delivery was supposed to be in 24-48 hours and I've been waiting for a week. Thank you

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2 /5
★★☆☆☆

Hello, when I want to reconnect to my account, it tells me that the password is incorrect, so I click on (forgot password), I send the recovery email and I click on it directly after receiving it and it tells me the link is no longer valid.

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3 /5
★★★☆☆

Very good interlocutors, really responsive. However, I'm disappointed to have to return goods before even receiving the order.

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2 /5
★★☆☆☆

Perfect phone relationship but since my order placed on 03/04 delivery at 50€ for 24-48h... We are on 11/04 and I still haven't received anything...

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Answer from MiniMX
Hello, Motorcycles are delivered by appointment, the average observed delay is 48/72 business hours for vehicle delivery, this delay is not guaranteed, it results from an average of deliveries contacted in mainland France over a calendar year. Best regards, Mini MX
3 /5
★★★☆☆

The engine arrived with a leak

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3 /5
★★★☆☆

Hello, Package well received, well packaged, fast. A bit disappointed because the hole drilling for the master cylinder fixation is very poorly done, really messed up because there is no more material at the bottom of the hole

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3 /5
★★★☆☆

Everything is perfect except for the delivery, if we put express delivery we should wait at least 5 days before receiving it while we pay to receive it the next day or within 48 hours

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3 /5
★★★☆☆

Rather correct but a small error on one of the casings of the lot which had a green casing while all the others are black, regrettable. I think of the person who prepared the order and who didn't think it was strange... Had to return the casing in question, shipping costs at my expense and order a new black casing with more shipping costs. For a casing at 19€ which ends up costing me almost 40€. Really a shame

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Answer from MiniMX
Hello, Our colleagues in preparation are subjected to control by scan on each item to avoid errors during package preparation, unfortunately they cannot apply this logic as it would slow down the entire logistics service, we are really sorry for the inconvenience and hope to offer you a simpler and more adapted return service for this type of inconvenience soon. Best regards, Mini MX
3 /5
★★★☆☆

Not great

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3 /5
★★★☆☆

Easy order

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3 /5
★★★☆☆

I received the items very quickly, however the engine I bought arrived in a box full of oil and all broken. The engine itself has a broken clutch and shows cracks on the clutch cover. First time I'm disappointed with Minimx otherwise the other items are great

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3 /5
★★★☆☆

I received everything but the fuel filter was broken otherwise the rest is good

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3 /5
★★★☆☆

Good

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2 /5
★★☆☆☆

Very fast delivery, however, 3/4 of the parts do not fit my motorcycle contrary to what the site says...

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Answer from MiniMX
Hello, Dirt bike parts are adaptable parts, you need to check that their specifications match your model. Do not hesitate to contact customer service for additional information on compatibility, also know that you can return incompatible parts via the link at the bottom of the page. Best regards, Mini MX
3 /5
★★★☆☆

Everything was fine except that my engine smokes even though it's new

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3 /5
★★★☆☆

This is an order I wanted to cancel but it's impossible to cancel an order that has just been made

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3 /5
★★★☆☆

Very fragile motorcycle (varetti 150), motorcycle broken down upon receipt because engine parts are broken and defective, let's not even talk about customer service, had to send long emails of dissatisfaction to hope to get the replacement of the defective parts. Motorcycle received with scratches and scuffs! And first outing the rim is bent. And of course the warranty on the cycle does not cover the rims! Absolutely avoid!!!!!!!! There are sites where customer service is much better managed.

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2 /5
★★☆☆☆

Not well described. Received only 1 bearing instead of a pair... No dimensions and in the end, 3/4 do not fit.

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3 /5
★★★☆☆

Tttt

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2 /5
★★☆☆☆

Impossible to criticize.

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Answer from MiniMX
Hello, Please note that we do not control the validation of reviews. As a reminder, you have two spaces to give your opinion, the space concerning the company (Brand Review), your order experience, its compliance, delivery... etc., and a space dedicated to your opinion on the product, in order to clearly distinguish the two. Your review was moderated by AVIS VERIFIES and not by Mini MX because it was given in the space concerning "the company" and only about the product: "Too fragile", you just needed to put this rating and review in the section dedicated to product reviews. The rules of "AVIS VERIFIES" are subject to AFNOR standards which constitute legally mandatory standards for companies, in order to apply various rules aimed at ensuring the reliability of methods for collecting online consumer reviews, as well as their processing and restitution. Please note that you can return the item if it does not meet your expectations. Best regards, Mini MX
3 /5
★★★☆☆

Nice team but unsuitable products

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3 /5
★★★☆☆

Addition of unnecessary items that they make you pay for each order made, there has always been a problem, I stop ordering from them

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Answer from MiniMX
Hello, Did you encounter a problem with the content of your gift? Perhaps you are referring to the gift selected during your order, it is obviously not charged to you, the amount of the gift is also discounted at the bottom of the invoice. I invite you to check the details of your invoice. We remain at your disposal, Best regards, Mini MX
3 /5
★★★☆☆

Card subscribed to benefit from certain advantages, certain promotions including the possibility of being delivered quickly at home. On the day of delivery, I made myself available... I received a first message warning that I was going to be delivered, I am ready and watching the delivery person... 2nd message received a few minutes later (just 5 minutes) warning me that my package had been dropped off at the nearest pickup point due to my absence!! The delivery person simply did not want to make a detour, it's really shameful!!! I had requested an Express delivery (card benefits), I was present at my home and I had to drive 15-20 minutes to pick up my order!!

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3 /5
★★★☆☆

Delivery service to be improved

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2 /5
★★☆☆☆

I will not comment on the items, as to date I have not received them. Order placed on the site with a delivery address at the post office in my city, the site shipped the items in my name with the post office address without specifying post restante. Result, the package was returned to the sender due to not having the correct name for the right address. Refund processed by Mininx without delay. Order renewed on the site with delivery address at a relay point, to be continued.

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Answer from MiniMX
Hello, Delivery addresses and instructions are managed electronically, automatically, based on the choice you make when selecting delivery and the address you provide. We are sorry that La Poste did not keep your package, however, we are not responsible for delivery organizations (as stated in our T&Cs). Best regards, Mini Mx
3 /5
★★★☆☆

Satisfied with the motorcycle, only downside is a small manufacturing defect on the front fender!

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2 /5
★★☆☆☆

Motorcycle bought from Mini Mx and impossible to get the right parts.

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Answer from MiniMX
Hello, Dirt Bikes have adaptable parts, our site provides product sheets with technical information to allow you to compare them with the parts of your machine. If you need it, customer service is at your disposal. Best regards, Mini Mx.
2 /5
★★☆☆☆

Fast delivery, but the package was in poor condition. A small part was broken. I had to negotiate and especially put pressure on the seller (thanks Paypal) to get this part back which is not expensive but is hard to find. Customer service is very unpleasant.

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Answer from MiniMX
Hello, we are sorry for this unfortunate experience you encountered. Unfortunately, it happens that, despite our careful packaging and a very strict specification provided to carriers, packages are 'mistreated' which can explain why some items arrive damaged. You did not 'put pressure', the customer service offered you a voucher, you refused and chose to receive the broken part directly, and therefore it was sent. Best regards, Mini Mx
2 /5
★★☆☆☆

Return at the customer's expense. For a helmet that is slightly too small, as I am between two sizes, I had to pay 14€. Despite my intention to reorder the same helmet one size up. Effort needed on equipment, especially those subject to size choice. Or in the context of exchanges. Best regards

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Answer from MiniMX
Hello, Indeed we do not have a free return offer for products. We hope to offer our customers a different offer, we are working on it. We hope, however, that the preparation and delivery service met your expectations and remain at your disposal. Best regards, Mini MX