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★★★★★
based on 27035 reviews published
Latest negative customer reviews
Very disappointed, the front tire received is from 2016... I thought I was buying a new tire that is almost 10 years old. And one of the two inner tubes does not have a threaded valve, so I had to buy another tube. In short, I strongly advise against it.
The Michelin tires are ordered from BIRH, the official distributor of the brand in France and Europe, our last arrival for the rear is from October 2025 (invoice available if necessary), for the front September 2025 (invoice available if necessary). We have no stock of tires that are 10 years old, in this case if your claim is true it comes from the supplier and if you wish to share your claim with us through photos so that we can forward it to BIRH France, as this does not come from our end in this case.
Best regards,
Mini MX
I received a poorly packaged and damaged head gasket. They do not want to send me another one. Disgraceful customer service
I ordered 3 motorcycles from this site and 2 motorcycles are fine, no issues, however I received the 125 with damaged parts, the engine guard completely bent because the motorcycle was poorly glued and all the weight rested on the drain plug. I am worried that this may have weakened the engine casing and that I will end up with a crack/leak later. All they respond is that they will send you the damaged parts which is good but for the casing they want to review the motorcycle, if there are anomalies they will repair it, however if there are no anomalies, you pay us the return shipping costs plus labor. Unacceptable, I requested a return of the motorcycle with a new summary afterwards especially since I called them 3 times before ordering and receiving the motorcycle to ask if later we could put larger wheels because I was not convinced at all. They said yes, no problem, even gave me references with prices for wheels and finally when I receive it and tell them that I do not see how I can put larger wheels, they respond that indeed we cannot. So I end up with a damaged motorcycle, with a possibly weakened casing and poorly advised that I will not be able to change the wheels for the young person who will ride it and who will grow. As long as it talks about 2 or 3 parts for nothing, indeed they send them to you but as soon as it is more serious, either they do not respond to the request or switch to another subject. With 3 motorcycles ordered and given the different problems, they make no effort and do not even take responsibility for their incompetence. I regret ordering 3 motorcycles from this type of people
Honestly very disappointed. I bought the motorcycle and from the start it wouldn't start, neither with the kick nor with the electric starter. We had to take it to the garage because even calling the seller and following all his instructions, it was impossible to get it started. Result: garage fees at my expense that are not even reimbursed. At the garage, it finally started, but the motorcycle still has a problem: it does not hold idle and stalls constantly. For a purchase that is supposed to be functional, this is just unacceptable. I absolutely do not recommend.
I placed and paid for my order on 10/11 and it was shipped 15 days later!!! Supposedly they did not have the parts in stock while at the time of my order they were indeed listed as in stock on their site, plus once the order was received, there were missing gaskets. I will not order from this site again, this is definitely the first and last time.
Not satisfied. The description stated it was compatible with a bastos, but no and impossible to find information on the return.
Very poorly advised by the person in chat who made me order the wrong part and does not want to acknowledge their mistake nor even cover the return shipping costs. Avoid, I will never order from them again. Moreover, for a motorcycle bought new a year ago, there are still problems.
Twisted chain...
Good evening, very disappointed because the screw was too small for my bastos 140cc motorcycle according to the site it was supposed to fit.
The motorcycle has a problem with acceleration, turning the handlebars to the left makes the motorcycle accelerate on its own even though the cable tension is good. By the way, just upon receipt I should have understood that it was going to be chaotic. The delivery person left the motorcycle on the road while my mother is oxygen-dependent and did not even want to bring it into the hall even for a tip. Unpleasant delivery service to avoid.
As I indicated in your product review, I invite you to consult the complete 1-hour tutorial on assembling the ERZ PRO 300cc covering the cable routing on your front end.
https://www.youtube.com/watch?v=PCWWAfmT7yk
Regarding the delivery, unfortunately, the delivery passing through the SCHENKER company, we cannot intervene on the friendliness or behavior of individuals within their structure and subcontractors, we can only apologize for the lack of civility of this person and the lack of understanding.
We opt for delivery with an appointment to be able to organize the delivery while taking into account individual constraints.
The world of delivery is diverse and varied, generally, you encounter friendly and helpful people but sometimes less so, unfortunately, our company evolves this way, we kindly ask you to excuse us for them and hope to assist you in assembling and adjusting your motorcycle so that you can enjoy it fully.
Best regards,
Mini MX
Air filter ordered in black and received in blue
Who decorates received, but all damaged everywhere in a small box nonsense, I do not recommend at all not capable of doing business except I had to return the ego kit for them to send me another one but I had no time so they could have made a gesture so I do not recommend at all, beware
You forgot to mention that we offered you the return of the product with a prepaid return label to offer you a refund.
You asked us for an immediate refund while keeping the deco kit or offering you a motorcycle lift for €50.
Unfortunately, you will understand that this is not possible, you also threatened us with bad publicity, do not imagine that this is pleasant for us who only wanted to take back your product and refund or exchange it.
What more can we do? Aside from the return with exchange or refund.
Beware? Of whom? And of what? Your items do not suit you, we take them back, refund or exchange, our sales service is transparent and as honest as possible with our customers.
We hope nonetheless that you can understand and reconsider your position.
Best regards,
Mini MX
It dislocated in 1 hour of riding, bad product!!
Very poorly informed, not the right model, we pay for shipping, have to pay for returns, it's nonsense. I had already bought a motorcycle from them and received it with a hole in the swingarm, flat tire, they offered me a tube as a commercial gesture...
I am sorry that you did not select the correct transmission chain, indeed if it is intended for your 2023 Drift the chain pitch is 420 and not 520.
I would like to clarify an important point, your swingarm did not have a hole but a scratch (Mini MX archive from 05/05/2023), although we take great care in the packaging and transport of our vehicles, it is possible that slight scratches or marks may be present upon unpacking. This does not impact the proper functioning of the motorcycle. We do everything possible to minimize such imperfections, but they can occur during transport. Thank you for your understanding.
Regarding the compatibility of the parts, do not hesitate to ask us either by phone or by email so that we can guide you to the right model.
Best regards,
Mini MX
The tire ordered was not the correct tire delivered
After use, the motorcycle no longer starts
With every order made with you there is an issue
Really not good quality after 10 hours of riding, many problems. For my son and me.
I have never received my order
Bad motorcycle then bad advice. Lack of product knowledge. And refuses to take responsibility for mistakes
A mistake was made at the supplier during the shipment of the SURRONs, we apologize and will obviously take care of the return and reshipment of your motorcycle.
We have never refused to take responsibility for the error, and have always responded to your requests, unfortunately these are the latest models of SURRON and the handling has changed, we have asked SURRON directly and have not received a response to this day.
Best regards,
Mini MX
Best regards,
Mini MX
Part that does not fit I will return
Not satisfied the motorcycles have a lot of problems
This is not the right product
Received all dented but nothing was done I asked for a gesture or something but nothing at 800€ the order
Order arrived too late even though it was not specified on the site, moreover the order received was broken I am still waiting to see what to do even after I contacted you I have no response
Suspensions that were supposed to be adjustable but are not adjustable The motorcycle when I accelerate it stutters and stalls very regularly Decal kit that comes off I do not recommend the product at all
The spark plug I ordered had nothing to do with my YCF 150 SP2 it was not the right one!!! Beware on this site
If you have a YCF 150 SP2 you need to take the CR7HIX, the reference is usually indicated on your original spark plug.
Some older series are equipped with DR8EA but generally on YCF it is CR7HIX.
Do not hesitate to send an email or via chat we have technicians available who know the Pit Bike series perfectly since 2008.
Best regards,
Mini MX
Missing parts from my order
So: 1: new carburetor that leaks! 2: wiring problem works once every two times!! 3: the engine cuts off at the slightest bump!!! 4: absence of manual and assembly!!!! 5: seat damaged 6: left ball joint adjustment missing
The part has some impact
Wrong information about a part from the seller, I therefore received the wrong part, and a return was possible but with the shipping costs at my expense…
Brand new engine and selector seal dead oil leaks through the seal fortunately I made a small outing and realized
The part does not match the photo.
2 orders received wrong item. Seen with customer service which is very incompetent.
Satisfied with the order. However, delivery too long via DPD
Thank you for your feedback and we are glad that your order satisfied you. We fully understand your frustration regarding the delivery time via DPD. The average DPD delay is 24/48h, unfortunately it can happen that this delay is delayed, please believe that this is independent of our will.
We do our best to ensure preparation and shipping of our orders in less than 24h and we strive to maintain this level of quality.
We remain at your entire disposal and hope to see you again soon
Best regards,
The MiniMX team
Customer service not great Problem with new electric motorcycle chain that breaks no warranty
I have already given my opinion and I am very disappointed. Best regards
Thank you for taking the time to share your experience, even if it does not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. Can you give us more information regarding your dissatisfaction?
Best regards,
Mini MX
Best regards,
The MiniMX team
Motorcycle that wouldn't start due to poor factory assembly. Additional garage fees not planned even though it was new.
Terrible! Vehicle broke down upon arrival, no support from customer service. Non-compliance with French laws as the vehicle is guaranteed for only 3 months instead of 2 years. In short, legal action underway
Too many spare parts out of stock is unacceptable
We are doing our best to restock spare parts in response to demand, we are facing a demand for parts related to other manufacturers who have no spare parts available, due to this phenomenon our parts originally intended for our motorcycles are being purchased for other brands, we ask you to believe that we are doing our utmost, do not hesitate to send us an email to be prioritized as an owner of a CRZ.
Best regards,
Mini MX