9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Half of the package.

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1 /5
★☆☆☆☆

The inner tube received had 3 holes, and moreover, it was not the right brand or model.

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1 /5
★☆☆☆☆

A week to prepare 10 items outside the deadline; I will no longer order any parts. Moreover, be careful because the technical sheets are not correct; there are plenty of other examples to give, but it's too long to explain; I would waste my time saying that you really shouldn't order anything on this site.

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Answer from MiniMX
Hello, Our teams are doing their best to process orders as quickly as possible during this difficult epidemic period when our staff is unfortunately not complete. Our suppliers are also experiencing delivery delays for the same reasons. I am sure you can understand this. Best regards, Mini MX Best regards,
1 /5
★☆☆☆☆

I ordered a cover and starter for a mini quad; the reference apparently corresponded to my Apollo mini quad. However, it does not fit!

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1 /5
★☆☆☆☆

Defective order.

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1 /5
★☆☆☆☆

I am not satisfied with the purchase I made because the delay was extremely long. I requested the cancellation of my order; I was asked to wait, and when I asked again to cancel the order, I was told that the order would be shipped the next day and that a small gift would be included, but that never arrived with the package. So no, I am not satisfied with my purchases on this site.

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Answer from MiniMX
Hello, Our teams are doing their best to process orders as quickly as possible during this difficult epidemic period when our staff is unfortunately not complete. Our suppliers are also experiencing delivery delays for the same reasons. I am sure you can understand this. Best regards, Mini MX Best regards,
1 /5
★☆☆☆☆

3 weeks to receive my order only to find out that the key switch I bought does not work because the wires were not connected correctly according to the original color code; the result is a match that is useless.

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1 /5
★☆☆☆☆

Several orders placed, 1 part out of 2 is compatible. Purchase of a Mikuni 26 carburetor repair kit, yet all identical, 1/3 of the parts are compatible, just Chinese stuff.

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1 /5
★☆☆☆☆

Very disappointed upon the arrival of my order; the shock absorber was missing. (Difference in weight between the departure 2.85kg and the arrival 0.400g, but that doesn't shock the post office) Mini MX's proposal was a credit of 40 euros when the shock absorber is worth 60 euros. Waiting to be contacted again by the post office.

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1 /5
★☆☆☆☆

Very disappointed with my order. This is the first time I order from you. I placed my order on 15/04. As I write this message, it is 28/04, and I still haven't received anything. I paid quite dearly (1/3 of my order) for a fast delivery service in 48 to 72 hours because I urgently needed parts!

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1 /5
★☆☆☆☆

Very disappointed still haven't received my order!!!

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1 /5
★☆☆☆☆

I did not receive the correct parts. Half of the order was not correct. The support insisted that I received what I ordered without trying to understand my problem. Quite disappointed and shocked by their response.

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1 /5
★☆☆☆☆

Very bad once again there is an error in the order I have to send it back at my own expense

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Answer from MiniMX
Hello, Can you specify the reference of the product you received (reference YCF), as well as the length of the axle in question?
1 /5
★☆☆☆☆

Bad customer service Incompetent staff

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Answer from MiniMX
Hello, Can you share with us in more detail your bad experience. We apologize in advance, we will try to take note of it. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery time not compliant

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Answer from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
1 /5
★☆☆☆☆

I had made a request by email to group my order and only pay shipping costs once. So no commercial gesture was made.

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Answer from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Regarding the grouping of orders, we do not have the possibility to do that, the only solution would have been to cancel and for you to reorder. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery time too long and the poster crz is missing from my order

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Answer from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
1 /5
★☆☆☆☆

I still haven't received my order and yet I paid €9.95 for delivery 48/72 hrs.... is it worth paying more knowing that we won't be delivered in this time.... just say that due to confinement we don't know when it will arrive... this would avoid us paying for nothing for fast delivery Thank you

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1 /5
★☆☆☆☆

Not received

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1 /5
★☆☆☆☆

I was charged twice the amount while my first order was 'payment error' but I was charged anyway

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1 /5
★☆☆☆☆

Bad delivery, bad condition of packages upon delivery (damaged, cut, bent)

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Answer from MiniMX
Hello, What was bent in your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Hits, impossible to get a refund without returning items...

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Answer from MiniMX
Hello, Indeed refunds are made upon return of the part(s). Best regards, Mini MX
1 /5
★☆☆☆☆

Item of very poor quality overall

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Answer from MiniMX
Hello, You only took manufacturer parts whether it be the jets, Lifan piston, YX gasket kit, YX sprocket, there are no others from different brands. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Never received

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Answer from MiniMX
Hello, Your package is returned to the sender either because the selected relay point is saturated or closed. Upon its return, you will be refunded. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I ordered a SX 125 motorcycle on the minimx.fr site. At first delighted with the use but a part broke quickly (the gearbox) I asked for help in the chat ALL the team was unpleasant in the chat. I saw no help from them. After dismantling the engine (without a plan from them even though I had requested one) I called them to know which part to order on their site they gave me the wrong reference. So I received the wrong part. I contacted customer service again who asked me to send everything to their after-sales service who gave me no news. The screws of their engine are of very poor quality. I have never left a bad review on a company. I do not recommend the site at all. I am still waiting for a simple response from them.

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Answer from MiniMX
Hello, You damaged your gearbox, you asked us to find parts, we asked you for precise measurements. You have all the measurements and compatibilities indicated on our site and on the various product sheets, you just need to look and compare. You are contacting us without even looking on your side, while our technical service is in confinement and our customer service is reduced by half due to Covid-19. A minimum of understanding would have been appropriate, but what do you want, we do not all live in the same world. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I cannot return my order, there are no parts to fix the footpegs

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Answer from MiniMX
Hello, We do not quite understand the subject of your message. Can you clarify it? Best regards, The MiniMX team
1 /5
★☆☆☆☆

They did not send the correct diameter of the part sent.

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Answer from MiniMX
Hello, What diameter did you receive? Best regards, The MiniMX team
1 /5
★☆☆☆☆

A missing item

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Answer from MiniMX
Hello, What item are you missing? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Very disappointed with my package that arrived at my home in poor condition and my oil still hasn't arrived

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Answer from MiniMX
Hello, What arrived in poor condition? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Very bad customer service

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Answer from MiniMX
Hello, What issue did you encounter with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Hello, the motorcycle arrived on time, but during transport, the fork legs were damaged... I called MiniMX and they replied that since you signed with the carrier, it's no longer our problem. I find it not normal at all that there is no insurance for the price we pay.

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Answer from MiniMX
Hello, This is not exactly what we told you. As stated in our general sales conditions, you must notify the carrier of any reservations regarding the delivered product. You received your package with holes and did not make any reservations, so the carrier's insurance does not apply. We have therefore contacted the manufacturer to see if they will cover your damage under warranty, we are waiting for their response, and you will be informed quickly. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Disappointed

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Answer from MiniMX
Hello, What problem did you have with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Following my last order which was a fiasco, the items are not compliant, no coverage for return shipping costs

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Answer from MiniMX
Hello, As our sales manager indicated to you, the after-sales service has already been understanding and has handled all your requests in a timely manner. Despite this, you have been quite unpleasant and insulting towards our services, so no gesture or effort will be made towards you. We wish you all the best. Best regards, The MiniMX team
1 /5
★☆☆☆☆

The carburetor has a bend and moreover the thread of the mixture screw is damaged!

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1 /5
★☆☆☆☆

Hello, I ordered 2 tires, one 14 and one 17, I received 2 14s so I paid for one that costs less.

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Answer from MiniMX
Hello, As of today, 02/17/2020, our customer service or after-sales service has not received any message from you regarding your order received since 02/06/2020, stating that you did not receive the pair of tires in 14/17 as ordered. We are therefore very surprised by your message. However, you can contact our services to report this directly at [email protected] Best regards, The MiniMX team
1 /5
★☆☆☆☆

More and more disappointed, this is the 3rd time I order

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Answer from MiniMX
Hello, What issue do you have with your carburetor? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Very disappointed with this order because the exhaust silencer is already broken after 30 minutes of use. I will contact your customer service.

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Answer from MiniMX
Hello, Our after-sales service is of course at your disposal at [email protected]. Don't forget to attach photos and your order number to your email. Best regards, The MiniMX team
1 /5
★☆☆☆☆

On the site, I have nothing to say about the items in my order, but the delivery is really zero, however, very good too.

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Answer from MiniMX
Hello, What issue did you have with your products? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Package in good condition. Broken parts inside?

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Answer from MiniMX
Hello, Our after-sales service has contacted you to assert your warranty claim with the company YCF. YCF must return the damaged 'spider' so that you can complete the installation of your air box. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Offers merchandise that is not in stock, deplorable customer service, makes the customer believe that the delivery has been sent but is blocked by the strike when it is completely false, deplorable

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Answer from MiniMX
Hello, We sincerely apologize for this significant inconvenience, our merchandise was indeed stuck at the dock. We wanted to compensate you by offering you €32.4 as a goodwill gesture for this endless wait which indeed spoiled many family celebrations, we are aware of that. Believe us, it was not our objective and we did everything to shorten the delay. Again, please excuse this unfortunate experience, and we hope that now you can enjoy your purchase. Best regards, Mini MX Customer Service