9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Still not received!!! Paid extra for a 48h delivery to the pickup point and 8 days later still nothing

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Answer from MiniMX
Hello, you ordered on 06/12 at 8 PM, your order was shipped on 07/12 at 9:50 AM and delivered to the selected pickup point on 08/12 at 9:37 AM, so you did receive your order in 24h as requested. If the tracking indicates that your order is delivered to the selected pickup point, it means that they have scanned your package, so it is indeed in their hands. We have confirmed this with TNT service. If needed, do not hesitate to contact our customer service at 0972390537. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Very bad after-sales service and bad faith

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Answer from MiniMX
Hello, as our services indicated to you directly by phone, the original rims of all brands have a warp because the spokes are placed by a factory machine and are not hand-spoked. To tighten the rim, you simply need to have good tire pressure and tighten the spokes. We are sorry that the response from our customer service did not satisfy you, however, we confirm that this is indeed the correct procedure that was indicated to you. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Damaged packaging

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Answer from MiniMX
Hello, what do you mean by damaged packaging? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Still not delivered and no message!!

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Answer from MiniMX
Hello, your package is delivered to the selected pickup point. You could track your shipment with the tracking number provided directly on your customer account. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Of course, they refuse to publish comments from people who have a bad experience with them and they want to be right while they are wrong, frankly this site is terrible

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Answer from MiniMX
Hello, your previous message adds nothing, you are being unreasonable, moreover your message is incomprehensible. To summarize what we discussed: regarding the lighting output on your original YX plate, there is no lighting output on YX engines which are more cross-typed than Lifan. The electrical diagram we provide is the default one to help you with the connections across all brands. If your ignition does not have a lighting output, you simply do not need to connect your yellow wire. This is not a brand-specific diagram but simply a guide for you to understand how it works. If you have doubts about the ignition of an engine, there is a question/answer section in the description that informs you, if the answers do not correspond to you, you can ask us others directly on the product sheet. If needed, you always have our customer service available to answer all your questions directly at 0972390537. So you have access to all the information you may need to choose an engine, but for that, you need to make the effort to read a product sheet in its entirety, which is the minimum for purchasing an engine... And if needed, our customer service is happy to answer all your questions. You rushed into your purchase without reading anything or asking any questions, and you blame us that YX engines do not have a lighting output. We are sorry, but this information is available on the product sheet, even in the question/answer section. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Delivery too long

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Answer from MiniMX
Hello, the new decoration kit you ordered had a slight delay in stock entry, which explains the delay as our customer service explained to you directly by phone. We apologize for the delivery delay. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Received wrong color

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Answer from MiniMX
Hello, is it the exhaust that is not the right color? Best regards, The MiniMX team
1 /5
★☆☆☆☆

I don't want to give 5 stars nor 2, you are always worth one, you gave me a credit note and I don't care, the inner tube didn't get repaired, bunch of pushers

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Answer from MiniMX
Hello, following your order of 1 inner tube, it apparently leaked (either originally or due to pinching during installation), we therefore credited you with a credit note, so it was free. You can either reorder the same or take something else. If despite this, you are still not satisfied, you will understand that we tried our best for your inner tube order. Remaining at your complete disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

The woman on the phone was very competent

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Answer from MiniMX
Hello, we are used to preparing shipments for Reunion, with the invoice of course. It happens that during transport this invoice is torn off or lost, however, you have the possibility to easily print your invoice directly from your customer account and send it to the nearest post office that will handle the customs clearance procedures. As for shipping costs, these are flat rates applied by postal services, it is not MiniMX that determines the prices. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I received a broken engine here

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Answer from MiniMX
Hello, Your order concerns spare parts and not an engine. Best regards, Mini Mx
1 /5
★☆☆☆☆

Delivery too slow, worse product

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Answer from MiniMX
Hello, Your order arrived within the time frame set by the postal services based on the delivery you requested. What problems do you have with your parts? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Description of items and brands not matching the delivered objects

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Answer from MiniMX
Hello, What brand problem do you have? If we no longer have a product, we will replace it with a product of the same range or higher. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Staff not at all commercial, does not seek to keep customers

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Answer from MiniMX
Hello, Your order was delivered to the relay point you chose. As for the preparation, as stated in our general sales conditions: orders are prepared within 12 to 48 hours (excluding orders placed on weekends and public holidays). Depending on available stock. If a part is no longer in stock and the restocking time exceeds 48 working hours, our customer service will contact the customer directly by phone. Our customer service has discussed with you about a color change on the part being restocked, which allowed the release of your order. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Delivery took 7 times longer despite high price. Customer service not effective regarding my order. Extremely disappointed.

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Answer from MiniMX
Hello, We confirm that your package left our warehouses on time for express delivery. TNT took longer to deliver to you. We understand your dissatisfaction, which is why we have offered your next shipping costs even for express. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I am waiting for the refund, nothing like the store. ...

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Answer from MiniMX
Hello, Your refund was processed on 09/08/2018 Best regards, The MiniMX team
1 /5
★☆☆☆☆

Package very very damaged and did not receive the entirety of the package

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Answer from MiniMX
Hello, What is happening with your package? We want to clarify that all our packages leave our warehouses in perfect condition, on a pallet. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Customer service is very attentive.

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Answer from MiniMX
Hello, As you may have seen with our customer service, we do not have the possibility to send you a return label outside mainland France. You also saw it with our customer service, the costs incurred to return your order will be fully refunded, so why tell us that it costs you more? We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

After 20 days of delay without being notified, and the wheels of all the bikes warped, I think I will go my own way. Never recommend this site, because I have real doubts about the competence of the customer service.

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Answer from MiniMX
Hello, All CRZ customers have been informed of the deadlines given by the manufacturer. All Dirt Bike wheels have a warp, to solve the problem, you need to tighten the spokes and have good tire pressure, as explained in the user manual. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Delivery deadlines not respected, see the emails!!! And no tracking. No appointment taken by the carrier. Fortunately, we were at home.

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Answer from MiniMX
Hello, The delivery times are guaranteed for mainland France. Since you want to be delivered in Belgium, the delivery times are slightly longer because it is the carriers from your country who take over. However, the carriers must make an appointment with you, this is an option we pay for to ensure greater delivery comfort for our customers. We will forward your information directly to our carrier. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I did not receive my entire order and very poor packaging, I received my fuel tap broken..

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Answer from MiniMX
Hello, Have you contacted our after-sales service? We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I ordered a 940mm clutch cable and received a 900mm cable. I also ordered a yellow vent cap and received an orange one.

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Answer from MiniMX
Hello, Dirt bike cables are standard. Sometimes measured from the sheath, sometimes overall, if it does not fit on your bike, it is because your routing is not correct, as once again it is standard. Best regards, The MiniMX team
1 /5
★☆☆☆☆

YOU LEAVE A MESSAGE BUT IT IS NOT READ BY THE SERVICE. GREAT!!! THANK YOU MINIMX

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Answer from MiniMX
Hello, The messages are intended for the carriers, absolutely not to modify an order you have placed or if you made a mistake. If you wish to make a last-minute change, if it is still possible (order not shipped), our customer service is at your disposal at 0972390537, and will do everything possible to proceed with the change you want. Best regards, The MiniMX team
1 /5
★☆☆☆☆

The only thing I am satisfied with is the customer service woman who handled my problem with great professionalism

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Answer from MiniMX
Hello, Indeed our customer service is here to help you answer your questions or resolve your problems. We are happy to know that the necessary has been done. Best regards, the MiniMX team
1 /5
★☆☆☆☆

The delivery was delayed even though I paid an extra €11!! Then the carburetor is leaking so this is the last time I order from you

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Answer from MiniMX
Hello, We are sorry that you had to endure an inconvenience. Regarding the delivery, I confirm that the package left our warehouses on 15/06 (the day of your order) on time for express delivery. Given your tracking, it seems there was a sorting error at the TNT center which explains this delay. Once your order is in the hands of the carrier, they are responsible for its proper delivery. In case of a problem, we invite you to contact our customer service who will take the necessary steps. Regarding your carburetor, where does the leak come from? We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Very bad site, I strongly advise against it, delivery after 10 days, motorcycle received in red when it was supposed to be black, hard to start, advisors who are useless, very dissatisfied with the site

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Answer from MiniMX
Hello, When you buy a dirt bike, regardless of the brand, adjustments such as carburetor or valve adjustments are required. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. Regarding the motorcycle, they are delivered with their original deco kit and with (apart) you have the various elements to install to decorate the motorcycle according to the finish you have chosen. We do this because many customers are happy to be able to get hands-on with the motorcycle and its original deco and fairing just in case, and thus install the different deco elements once they have mastered the Dirt bike. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Mediocre after-sales service, if you have a problem with a part or a motorcycle you can always run because the after-sales service does not take our issues seriously. In the end, they blame the manufacturers while they are the ones who take the money, it's pathetic. I advise against this site, because if you have a problem, they send you running. My motorcycle that I took for 2000 euros is poorly adjusted, starts very badly, they clearly told me that even if it is guaranteed for 1 month, it is at my expense because it arrives in a box, so BE CAREFUL.

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Answer from MiniMX
Hello, Your motorcycle is covered by the manufacturer directly under warranty. Our after-sales service is doing its best to ensure that your coverage is as quick as possible. Our after-sales service has contacted you several times by phone and informed you about the progress of your coverage. YCF has committed to send you a tank and indeed it has been shipped and received. Regarding the adjustment, indeed carburetor adjustments are very common in Pit Bikes and regular. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. We understand your inconvenience, however, your comment concerns a previous order. Remaining at your disposal at 0972390537. Best regards, Mini MX
1 /5
★☆☆☆☆

Order placed on 03.06.2018, Motorcycle out of stock, replaced and delivered by a cheaper model with a kit (same price so no gesture). Motorcycle delivered 11 DAYS later and still not the right model. Still no gesture and for

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Answer from MiniMX
Hello, We are very surprised by your message because no, you did not receive a cheaper motorcycle, they are at the same price. You did receive the motorcycle in the desired color, except that it is in 12/14 and not in 14/17 but as you agreed with the sales service, the 14/17 wheels will be shipped to you shortly. You will therefore have two complete sets of wheels that you can use at your convenience. You took several days to get back to us after our proposal which delayed the delivery because without your agreement, we could not ship you a motorcycle. Best regards, The MiniMX team
1 /5
★☆☆☆☆

The silent blocks were not the ones I ordered, and the fuel filter was missing from the package... not great for a first order.

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Answer from MiniMX
Hello, Is it not the right diameter that you received? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Incompetence and bad faith... some training for certain site managers would be necessary.

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Answer from MiniMX
Hello, Our 17 exchanged emails unfortunately did not find a favorable outcome. The accuracy of the Pit Bike parts is not equal to that of a specialist in fasteners, I agree. The dimensions indicated are those of YCF and come from their catalog and the ordered and delivered reference is correct. We understand your dissatisfaction, and we have offered to return the part for a refund. Best regards, Mini MX
1 /5
★☆☆☆☆

I received half of the order

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Answer from MiniMX
Hello, What is the problem with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

Fast delivery if you take the 24-hour option which is more expensive. However, I have a problem with this motorcycle, received damaged at the seat level and no news about the bag despite having contacted them several times. Moreover, over time, the motorcycle presents several defects. The handlebars detach despite the screws and nuts being tightened fully, the motorcycle starts very poorly and stalls very often. In short, too many problems and an after-sales service that does not care about customers after the purchase.

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Answer from MiniMX
Hello, Your motorcycle has been taken into account, your request has been forwarded to the manufacturer who handles the warranty. We are still waiting for their response, which should come shortly. It is therefore false that our after-sales service does not care about you after purchase, we do everything to reduce the wait, but we are obliged to wait for the manufacturer's return. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Damaged wheel, screw not tightened

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Answer from MiniMX
Hello, What problem did you have with your wheel? In all the product sheets of this type of product, we recommend (in red) to: - It is essential during the first hours of use of your wheel to tighten your spokes before or after each outing, Check the tire pressure before use 1.9 bar of pressure and your fasteners to avoid premature punctures. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

4 control screws and only 3 received. Complaint made and no response to date

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Answer from MiniMX
Hello, After verification, I confirm that we have not received a message from you. We have therefore sent you an email for our after-sales service. Awaiting your response. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Motorcycle advertised in stock on the site once the order was placed and debited the site on Monday by email that the product is no longer in stock (while still available on the site) refund after only more than 10 days. I do not recommend this site

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Answer from MiniMX
Hello, You never ordered a motorcycle. As for refunds, we are quick on average on the internet refunds occur at least after 15 working days. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Like no one

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Answer from MiniMX
Hello, What problem did you encounter with your order? Your order was shipped without delay, please note that deliveries are slowed down during public holidays as trucks do not operate, which extended the delays, which was your case as you ordered during this period. Best regards, Mini MX
1 /5
★☆☆☆☆

Did not receive on the scheduled day

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Answer from MiniMX
Hello, Your order was shipped without delay, unfortunately, public holiday periods slow down and extend delivery times. We apologize for this delay due to the public holidays and remain at your complete disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

Fast delivery but damaged carburetor

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Answer from MiniMX
Hello, Did you make a complaint to customer service? Best regards, Mini Mx
1 /5
★☆☆☆☆

When preparing an order, you should check if the person preparing the shipment has included all the ordered parts in the package, this will avoid unpleasant surprises for your customer!

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Answer from MiniMX
Hello, We apologize for the inconvenience and we strive to respond quickly to your request. All orders are checked by our preparers, but it can indeed happen that an error escapes the vigilance of our teams. Best regards, Mini MX
1 /5
★☆☆☆☆

Too much waiting

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1 /5
★☆☆☆☆

Disappointed with Mini MX, yet I have always been satisfied.. red CRZ helmet not corresponding to European size, helmet much too big and used helmet, you can see that the product was not new, helmet that makes a huge head and does not fit well, impossible to wear this helmet yet described as a good helmet by your services. Having bought the 140 CRZ BW on your site, I wanted to accompany it with the same helmet. I am very disappointed with the mediocre quality of the helmet, keychain CRZ not received, heavy from another order, clutch lever much too long and presenting a huge burr that needs to be filed... hoping to resolve these 3 problems, thank you.

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Answer from MiniMX
Hello, The CRZ helmet is certified ECE 22.05, these are European standards otherwise it cannot be approved. The levers you took are standard, however, what is the year of your CRZ, as they are not compatible with CRZ from 2016-2017-2018. For the keychain, we will send it directly to your home. We remain at your disposal. Best regards, The MiniMX team


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