9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I did not receive the correct part

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Answer from MiniMX
Hello, What is the problem with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

It is really stupid not to sell everything complete, I have never seen that an axle is sold without its nut and find that completely stupid!!!

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1 /5
★☆☆☆☆

Delivery 24h waited 6 days in the end

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Answer from MiniMX
Hello, Your order was shipped by our services on the day of your order, March 1, 2018, at 11:51 AM. Your order was entrusted to the TNT delivery service for a 24h delivery, which they unfortunately did not respect. Do not hesitate to contact our customer service if you notice any delay in delivery. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Because I had a problem with a damaged item, they never contacted me to send me another one

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Hello, Our after-sales service has received your request, responded to you, but you did not follow up. Indeed, you indicated a wrong reference on your form, given your order, and despite your photo, they could not deduce which size of inner tube you had a problem with. We therefore invite you to respond to the email from our after-sales service dated March 6, 2018, so that they can respond appropriately to your request. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

These are not the same screws indicated in the photo

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Answer from MiniMX
Hello, Our ignition cover screws are made for Pit Bike engines under this dimension 2x screws thread length = 29mm 1x screw thread length = 24mm Diameter of screws = 6mm What difference did you encounter with this product? In case this does not suit you, you can of course return the items for a credit or refund, the return slip is available on your Mini MX account. Best regards, Mini MX
1 /5
★☆☆☆☆

Slow site and not pleasant to navigate

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Answer from MiniMX
Hello, Your order was shipped on Monday within the specified time and delivered in 24h. The packages leaving our warehouses are new and with PVC adhesives + warranty tape. You will understand that packages can be damaged during transport and we apologize for that. If the items do not suit you or have been damaged, we will take them back for free and refund you. I am sure that our service, with their experience, will fully meet your professional requirements. Best regards, The Mini MX team
1 /5
★☆☆☆☆

I still have not received my bearings, I am disappointed, I ordered them on February 23

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Answer from MiniMX
Hello, Your package has been shipped since March 24, 2018. On your customer account, you can find your tracking number to follow your order. If you notice any problem, do not hesitate to contact our customer service directly by phone. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Well except for deplorable delivery

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Answer from MiniMX
Hello, We apologize for this inconvenience, the transport company TNT is external to Mini MX, we do not have control over the delivery drivers, however we can file a complaint with their service to follow up on this. Your rating of 1/5 is only for the delivery, what did you think of the products? Remaining at your complete disposal and hoping that despite this inconvenience you will reconsider your rating. Best regards, Mini MX
1 /5
★☆☆☆☆

Poor quality

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Answer from MiniMX
Hello, What is the problem with your order? We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Deadlines not respected, disrespectful carrier, no respect for the customer, hangs up and lies, forgets to go to the carrier's depot to shout... unhappy and requests a commercial gesture

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Answer from MiniMX
Hello, We apologize for this inconvenience, please note that the carrier is subcontracted, unfortunately we do not have 'control' over this part, have you reported it to the sales department? We could have assisted you at this level and contacted the carrier directly for this type of problem. We sincerely apologize and remain at your complete disposal at 0972390537. Best regards, Mini MX
1 /5
★☆☆☆☆

It has been 2 weeks since I ordered an order that has not arrived, I am starting to lose patience.

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Answer from MiniMX
Hello, Due to the exceptional weather events of the past few weeks, deliveries have unfortunately been delayed. To ensure you do not wait any longer, we have resent your order today via express delivery so that you can receive it tomorrow. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

The site is good

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Answer from MiniMX
Hello, The frame sent and received is indeed a CRF50 mini frame. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

UNPROFESSIONAL SERVICE

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Answer from MiniMX
Hello, what is the problem with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

1 month still not received....

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Answer from MiniMX
Hello, What is the subject of your request? Did you return a product to us? We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I did not receive my package on the scheduled day (5 days later) and the package is in very bad condition, carton opened and soaked in oil, polystyrene in pieces and missing the kickstarter and the gear selector, very disappointed regarding the price, I took photos upon receipt. You can reach me at 0673706087.

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Answer from MiniMX
Hello, We have sent you an email, to be returned to us for our after-sales service. Unfortunately, some delivery drivers handle engine cartons upside down which causes the storage oil inside your engine to leak. We assure you that this does not degrade the functioning of the engine, as this oil is to be drained upon receipt of your engine. However, the lack of the kick and selector makes your use impossible, that is why we have sent you an email. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Good machine but still problems with the ordered parts!!!

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Answer from MiniMX
Hello, What problem did you notice with your order? We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Unlock my promotions! In the end, I kept the product

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Answer from MiniMX
Hello, We do not understand your problem. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Error of delivered parts

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Answer from MiniMX
Hello, The reason for requesting photos is simply to obtain a complete after-sales file, to compare the received parts with your order. This is our process to handle your request quickly. We do not ask you for much apart from a reference, an order number, and a photo. Our processing times are a maximum of 48 hours after receiving a complete file. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Big mistake on your part and no commercial gesture

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Answer from MiniMX
Hello, The 140 BW being out of stock at the manufacturer, we are sending the 140 in S version with a large wheel pack, which is a customer advantage of over €150. We apologize for this misunderstanding. We remain at your disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

Poor quality

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Answer from MiniMX
Hello, What is the problem with your order? Best regards, The MiniMX team
1 /5
★☆☆☆☆

I requested a home delivery, the delivery person did not bother to look for my door, so I had to go get it at the post office. As a result, it took me a long time to get my parts (which blocked me for the weekend). I would like to have a commercial gesture from you. Sincerely, Mr. Silveira

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Answer from MiniMX
Hello, If you have any issues with your delivery, do not hesitate to contact our customer service. We will offer you free express shipping for your next order. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I am giving this rating because I can no longer connect to minimx from my laptop as it tells me that the certificate to access the site is not valid and I am also disappointed with the rear wheel with a rotten inner tube.

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Answer from MiniMX
Hello, Please request a password, it should work. Do not hesitate to contact us if the problem persists. Regarding your inner tube, please check the tire pressure before the first use (for example: a valve puncture of the inner tube is typical of under-inflation of the tire). A commercial gesture is available on your Mini MX online account. Best regards, Mini MX
1 /5
★☆☆☆☆

Order 92629 Dirt Bike 140 At delivery, fuel filter pierced, I didn't want to bother, I changed it MYSELF. First outing of my son, after 5 minutes he loses the air filter, the rubber completely torn. Second outing, it won't start.... spark plug dead which I changed MYSELF. Yesterday, it seems and comes back with the broken chain..... today I call customer service and they explain to me that it's normal and that I bought a dirt bike for less than 1000€ and that the manufacturer must save somewhere?!??? I am very, very disappointed and very angry as a customer. How can you have such a discourse with a customer who spent 1000€, VAT + delivery included, it's a shame and I'm told that they might send me a chain but that it won't help to put it back because it will break again. What should I think of your product?! I think especially that you must be making a very good turnover in spare parts...

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Answer from MiniMX
Hello, You contacted our customer service regarding a problem with your air filter, we replaced it for you. Today you are contacting us about your chain that broke. As we state in our user manual, it is imperative to check your chain tension before each outing to avoid this type of premature breakage. The chains mounted on the Drift are of good quality and are the same as those fitted on the YCF Factory SP3 models, for example. Our after-sales service will send you a new chain and we strongly recommend that you check your tensions to avoid this type of mishap in the future. We remain at your complete disposal. Best regards, The MiniMX team
1 /5
★☆☆☆☆

I needed a chain with 140 links. A search via Google brought me to minimx. Description of the chain: CHAINE VPARTS 420 - 140 LINKS. Upon receipt, it only has 120 links. After contacting customer service, I was told that it was a description error and that exceptionally I would be refunded but that the shipping costs are at my expense. So I have 6€ for shipping and 8€ for a chain that is worth 15... They write anything in the description and do not take responsibility for the full return.

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Answer from MiniMX
Hello, Our chain is compatible for PIT BIKE as we specialize in PIT BIKE. They are only compatible for PIT BIKE, the product delivered is in accordance with the assembly intended for Pit Bike. Look to 24MX/Motoblouz for your motorcycle parts purchases and not on a Pit Bike site. Best regards, Mini MX
1 /5
★☆☆☆☆

Not the right one and email sent to cancel and no news received

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Answer from MiniMX
Hello, After verification, we did not receive your email. Our customer service could not intervene on your request. You can of course return any product that does not suit you for a credit or refund.
1 /5
★☆☆☆☆

Not great

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1 /5
★☆☆☆☆

The packages do not arrive on time

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Answer from MiniMX
Hello, Following your order placed at 21:56 on 29/06, it was shipped the next day at 13:51. The colissimo delivery times are 48h/72h not guaranteed, as they are the cheapest. We offer 24h delivery via TNT Guaranteed for next day delivery. Sportingly, Mini MX
1 /5
★☆☆☆☆

Very disappointed, packages sent on May 5, it is now May 23 and still no package in sight. Very very disappointed.

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1 /5
★☆☆☆☆

Very good site, a lot of choices, but catastrophic shipping of packages, my head gasket arrived bent, my cylinder with a scratch on the sealing surface... I don't even dare to return them knowing in advance their defense...

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Answer from MiniMX
Hello, Please note that any product damaged during transport is taken back free of charge and exchanged. A complaint allows us to pass on the information to the preparation team if necessary to improve our services. Do not hesitate to send us photos by email at [email protected] so that we can respond to your dissatisfaction as soon as possible. Best regards, Mini MX
1 /5
★☆☆☆☆

In the search bar, I typed TTR 50. I ordered a white plastic kit, the point was green at the time of the order. Two days later, someone called me to tell me that there were only black ones. The white one is no longer available. I received my package, the kit was not complete already (missing front fender) and it was not a plastic kit for TTR 50. I also ordered white grips that are not for mini bikes. The site is called Mini MX. Also, there is no length of grips written on the site. Return at my expense. Not even a commercial gesture. Poorly packaged package. What more can I say....

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Answer from MiniMX
Hello, We specialize in Pit Bike. Your bike is a YAMAHA TTR50, you will find your spare parts at YAMAHA, certainly at a totally different price. We will add the information to the item sheet so that YAMAHA customers are not misled. Regarding the grips, it seems surprising nonetheless about the diameter incompatibility, the problem is certainly about the length? We remain at your disposal at 0972390537. Mini MX
1 /5
★☆☆☆☆

No response to my request, resulting in unusable wrong parts.

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Answer from MiniMX
Hello, The parts are in accordance with their description, you have 14 days to change your mind about your products and return them in their original packaging and in new condition. You can contact our service if needed, we remain at your disposal. Best regards
1 /5
★☆☆☆☆

Delivery is too long

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Answer from MiniMX
Hello, We do our best for deliveries abroad but we cannot be held responsible for delivery times for abroad as we entrust our packages to postal services. We remain at your disposal if needed. Thank you for your loyalty and understanding. Minimx
1 /5
★☆☆☆☆

Very unhappy. I requested delivery to a relay point, it was delivered to the PTT.

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Answer from MiniMX
Hello, Following the termination of the partnership with your relay point, colissimo shipped your package to the nearest point at the St Ambroix Post Office. Colissimo reserves the right to make a modification in case of inaccessibility or during a cessation of partnership with the relay point. We apologize for the inconvenience. Best regards, Mini MX
1 /5
★☆☆☆☆

I ordered a product with a precise description and was sent a product that did not match, despite being in contact with your competent and friendly service, I was refunded for the product but not for the shipping costs!!!! This is unacceptable if you sell a product that you do not have, I am not responsible!!!! A shame.

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Answer from MiniMX
Hello, Please know that we are sorry for this incident and we remain at your disposal if needed. We empathize with the fact that the product did not meet your expectations, but the delivery took place. We guarantee our products for use only for pit bikes. We apologize for this inconvenience, and we remain at your disposal if needed. Minimx
1 /5
★☆☆☆☆

Hello, the Green Chain Roller (8mm) cannot be installed because the axle of the motorcycle is not long enough, the VParts Red and Green Swingarm Protectors cannot be installed because they are too short and do not fit with the original screws, the 2 420 13d 20mm output sprockets cannot be installed because when we install the 20mm output sprocket lock, the chain gets stuck because the lock is too wide. It is mentioned on your site that all these parts are compatible with all dirt bikes, which is misleading. My children have a CRZ 125 and these parts are not compatible. I will not order any more parts from your site. Regards, Eric Passin

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Answer from MiniMX
Hello, We remain at your disposal if you have any questions about the different compatible parts for your pit bike model. Regarding the installation of your parts, you can contact our service that can advise and assist you. Best regards, Minimx
1 /5
★☆☆☆☆

Very good site Good customer service but sometimes false information

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Answer from MiniMX
Hello, We are trying to quickly update the information and descriptions of our products which may differ upon arrival from different suppliers. We thank you for your remark and remain at your disposal at 0972390537. Best regards, Mini MX
1 /5
★☆☆☆☆

My package is still lost

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1 /5
★☆☆☆☆

Dissatisfied

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1 /5
★☆☆☆☆

Hello the delivery was perfect but the part did not change anything, it made things worse (cdi box v2) thank you!!!!!!

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Answer from MiniMX
Hello, Please note that CDI V2s should be installed with an iridium spark plug + a carburetor adjustment may be necessary. If you want a simple ignition, I recommend the
1 /5
★☆☆☆☆

Very bad lost package After receiving the package there are missing items

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Answer from MiniMX
Hello, We apologize again for the inconvenience (loss of the package by TNT). However, which parts did you not receive? Best regards, Mini MX