Reviews MiniMX

9/10
★★★★★
based on 27047 reviews published

Summary of reviews

Generated by artificial intelligence

MiniMX stands out for its exceptional customer service, with team members noted for their attentiveness and responsiveness to inquiries, creating a supportive purchasing environment. Customers frequently commend the reliable and fast delivery service, often receiving their orders on time or even sooner than expected. The quality of products is consistently highlighted, with many expressing satisfaction with the performance and aesthetics of items like electric motorcycles and balance bikes. Additionally, the packaging is described as secure, ensuring that products arrive in pristine condition.

Latest customer reviews

1 /5
★☆☆☆☆

The delivery was delayed by several months, but the most annoying was the incompetence of customer service, no news from them, they did not inform us of the delay, we were therefore forced to chase them several times by phone, they were frankly unpleasant on the phone and even dared to respond "well, you can just cancel your order". And finally, the commitment to offer us 74€ in gift vouchers was not respected. It is pathetic to consider a customer so little. We will never renew our experience with this site.

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Answer from MiniMX
Hello, We sincerely apologize for this endless wait that we unfortunately could not control, we have been transparent about the information we had. The current situation is global and unprecedented, we unfortunately only have delays that are not respected and pushed back at the last moment by maritime carriers. This explains the delay and lack of information. We were instructed to offer refunds to avoid holding our customers hostage if the delay no longer matched. Again, this situation is unprecedented and does not reflect our 10 years of experience. We wish to offer only real stock and pre-order dates as close to reality as possible. Regarding loyalty points, they are valid for 15 days after your order is in the delivery process. However, the order you placed and on which you are commenting is off-topic. Best regards, Mini MX
3 /5
★★★☆☆

The site is well done, easy to search

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5 /5
★★★★★

Great

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4 /5
★★★★☆

Arrived with the fork bent but otherwise fine

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4 /5
★★★★☆

Site not necessarily user-friendly for finding a product.

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5 /5
★★★★★

Nothing to report I found what I needed and product available

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5 /5
★★★★★

Nothing to say

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4 /5
★★★★☆

Very good site. I recommend.

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1 /5
★☆☆☆☆

I placed an order with them for two motorcycles for my children, package lost. I placed another order last week and again, package lost. How can you lose motorcycles, it's not a small package after all?

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Answer from MiniMX
Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX
5 /5
★★★★★

Nothing to report, everything is ok

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5 /5
★★★★★

Very good from every point of view

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5 /5
★★★★★

Very good

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5 /5
★★★★★

Many choices offered, attractive prices. I recommend

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5 /5
★★★★★

Good site!

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5 /5
★★★★★

Very good

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5 /5
★★★★★

Serious site. Fast delivery. To see over time

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5 /5
★★★★★

Speed efficiency

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5 /5
★★★★★

Good communication with the Mini MX team...

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5 /5
★★★★★

Perfect

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5 /5
★★★★★

-

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2 /5
★★☆☆☆

Average

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Answer from MiniMX
Hello, our customer service has contacted you to find a solution for your shock absorber. We hope you find satisfaction with the exchanges you have had. Best regards, MiniMX
4 /5
★★★★☆

Perfect, too bad the motorcycle arrived with a dent on the reservoir's thread

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5 /5
★★★★★

Very good

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5 /5
★★★★★

Top!!!

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5 /5
★★★★★

Great! At the top!

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1 /5
★☆☆☆☆

We ordered a motorcycle wheel, it arrived warped. Impossible to prove, fortunately I noticed it because it's dangerous.

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5 /5
★★★★★

Well designed, easy to use

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5 /5
★★★★★

Perfect

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3 /5
★★★☆☆

Hello, top service, delivery on time, however I don't know if it was during delivery or leaving the depot, but the motorcycle had a dent on the exhaust

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5 /5
★★★★★

5 stars

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5 /5
★★★★★

Good site I recommend

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5 /5
★★★★★

Fast delivery and free from 39€. I will continue to order from this site!

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4 /5
★★★★☆

Good

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5 /5
★★★★★

Great contact on the phone thank you

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5 /5
★★★★★

Perfect, nothing to say. I recommend the site.

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5 /5
★★★★★

Perfect

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5 /5
★★★★★

Part conforms and very fast delivery...

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3 /5
★★★☆☆

I was delivered without the foam plastic and the engine cover was cut to say that it is cut

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5 /5
★★★★★

Very fast delivery intact 48 hours

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5 /5
★★★★★

Very nice bike received and tried to properly break in with 3 full tanks of gas at mid-engine speed, make sure to check all the bolts! Make sure to change the oil upon receipt! Mine started on the first try! For now, no worries, very nice machine

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