9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I received my order 2 days after the expected deadline (72h), my cylinder head has a dent as well as the piston, not great but when buying new products I don't find that normal. In short, I will not order from this site again.

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Answer from MiniMX
Hello, You placed your order on Sunday, October 11, the weekend our warehouse being closed, your order was prepared and shipped on Monday 12 in the morning. Our transport partner Colissimo indeed encountered difficulties in delivering your package on time to your delivery point. They did not respect the 72h delivery deadlines. You can therefore contact our customer service at 09 72 39 05 37 to file a complaint about the delivery times, they can offer you a commercial gesture. Regarding the condition of your parts upon receipt, our transport partners do not always take care of our packages. Despite all the precautions we take (individual packaging of items, reinforced cardboard, bubble wrap in the box, etc.), it may happen that items arrive damaged. All our parts are checked before shipping, and all are in new condition. Can you send photos of the items you received to [email protected] to show the damage to your items? We take your feedback into account, and we will double our efforts to protect the parts during transport. We remain at your disposal, Sportively MiniMx
1 /5
★☆☆☆☆

Very bad, crf50 fairings purchased. They arrived bent and scratched all along. Thank you for making me buy used at the price of new.

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Answer from MiniMX
Hello, we do not sell used parts, all our products are new, however it may happen that some parts were damaged during transport or packaging, can you send us a photo to [email protected] to process your after-sales request as quickly as possible. Best regards, Mini MX
1 /5
★☆☆☆☆

I received scratched clamps without packaging, and threaded on one side, in other words used, I find this quite pathetic. I received a 5 euro voucher as compensation.

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Answer from MiniMX
Hello, We sincerely apologize for the inconvenience. We only sell new parts, however it may happen that parts were damaged during transport or were damaged at the factory. The return of this product would have been 100% covered for an exchange if the commercial gesture did not suit you. Remaining at your disposal at 0972390537. Sportively, Mini MX
1 /5
★☆☆☆☆

Delivery error on THEIR part and I was offered to pay 6 euros more to receive my package a week later! Shameful

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Answer from MiniMX
Hello, The package was returned to us by Colissimo due to an address error, the additional 6€ was agreed upon by phone to offer you a delivery on Saturday morning at your request via TNT, the TNT shipment being 11.9€, it was offered to you at 6€ to satisfy your request (Saturday delivery imperative). We apologize for the inconvenience caused by the Colissimo carrier. Sportively, Mini MX
1 /5
★☆☆☆☆

Very disappointing on your part despite many orders placed, no gifts or stickers or anything, random quality parts

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Answer from MiniMX
Hello, On Mini MX you now have loyalty points for each order, also the possibility of selecting gifts based on current offers for purchases of 80€, currently keychains, glasses, sticker sheets, etc. In orders, we include Mini MX 3M stickers and posters. We try to satisfy our customers and thank them for their loyalty. Best regards, Mini MX
1 /5
★☆☆☆☆

Very bad site and very expensive shipping fees

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Answer from MiniMX
Hello, Following our phone call, we remind you again that you can return the parts for an exchange, store credit, or refund without any problem regarding the tank. We hope we have been able to respond to your request and remain at your disposal at 0972390537. Regarding shipping fees, they are free at relay points for purchases over 59€ and 80€ at home, your amount is 56€ which is why shipping fees did not show as 'FREE'. Best regards, Mini MX
1 /5
★☆☆☆☆

Nothing else to say bad

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Answer from MiniMX
Hello, To better understand your opinion, can you provide us with more information? Is your black KLX seat and your electrical harness incompatible with your Pit Bike? We can possibly help you with the wiring connections of the harness to your engine, and check the compatibility of your Pit Bike with the KLX seat. Remaining at your complete disposal at 0972390537. Sportively, Mini MX
1 /5
★☆☆☆☆

Package should arrive within 48 to 72 hours while the package still hasn't arrived

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Answer from MiniMX
Hello, Your order concerns a delivery to the island of Reunion, indeed the delivery times are 6 to 10 days depending on Colissimo (following checks and customs clearance times), the 48H/72H delivery times concern shipments on the territory (mainland France), your package was delivered according to the Colissimo deadline. Remaining at your disposal at 0972390537. Sportively, Mini MX
1 /5
★☆☆☆☆

Package arrived halfway! and on top of that treated like thieves!

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Answer from MiniMX
Hello, I would like to extend our apologies again, we are sincerely sorry to know that you have not received all of your parts. As indicated by phone, your request has been taken into account by our after-sales service who has already started the necessary steps to resend the missing parts since your first contact. In this specific situation, an investigation is opened with our shipping service and also with the Colissimo carrier to better understand the reason for the dispute and make the appropriate decision. Please know that we are doing our utmost to reduce delays, which is why, 48 hours after your request, we have carried out the reshipment of your missing parts. Please accept our sincerest respects.
1 /5
★☆☆☆☆

Poorly advised for a motorcycle bought from you

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Answer from MiniMX
Hello, Are your parts incompatible? Can you specify the model of the Pit bike you purchased from us? Best regards, Mini MX
1 /5
★☆☆☆☆

I am very disappointed with the delivery, paying 20.- for shipping and waiting 1 month to receive it, I do not like it at all!

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Answer from MiniMX
Hello, Shipments to Switzerland are subject to customs, we are dependent on the customs service, this is independent of our will, as you can see your order was processed without delay. Have you picked up your package? We have repeatedly attached invoices and customs clearance documents for Switzerland to Colissimo. Looking forward to your response. Best regards, Mini MX
1 /5
★☆☆☆☆

Not happy

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Answer from MiniMX
Hello, Your order concerns a black throttle cable only, what problem did you encounter with this item? Best regards, Mini MX
1 /5
★☆☆☆☆

Not enough information

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Answer from MiniMX
Hello, can you provide more details about your feedback? We are also available at 0972390537 for any questions you may have. Best regards, Mini MX
1 /5
★☆☆☆☆

I had never had any issues with this site. But this time very disappointed, part not received, no one did anything. Paying for a part and not having it is not normal

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Answer from MiniMX
Hello, We have not recorded any customer service file, in order to resolve your dispute can you inform us of the missing product from your order? Best regards, Mini MX
1 /5
★☆☆☆☆

Order n°21878 good evening yesterday, the package arrived and when I opened it, I saw that the front wheel was sent to me in steel instead of aluminum as I requested. The vshock shock absorber arrived covered in oil, to the point that even the paper box is soaked in oil. I mounted the shock absorber and it does not work, there is no rebound! works only with spring.

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Answer from MiniMX
Hello, Apparently an opening regarding your customer service is in progress. We remain at your disposal at 09.72.39.05.37. A solution will be proposed to you as soon as possible. Best regards, Mini MX
1 /5
★☆☆☆☆

I received my order on time, I had ordered a black and orange cover and I received a blue and orange one.

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Answer from MiniMX
Hello, We are forwarding your complaint to customer service, in order to offer you a return and exchange of your product. We apologize for this error and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX
1 /5
★☆☆☆☆

The package was very poorly packaged with very little protection. I received damaged and missing parts. For the parts customer service, I had to call back for them to send my order even though I had sent everything by email a week before.

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Answer from MiniMX
Hello, We apologize for the delay in processing your customer service request. We have made a change to our cartons to strengthen engine shipments, however sometimes polystyrene and cardboard liners are not enough during mishandling of packages by carriers. We apologize for the inconvenience and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX
1 /5
★☆☆☆☆

Very disappointed for a first order on this site. Delivery to a relay point without hesitation. Delivery times extended because returned to the sender without informing the customer!!!! No commercial gesture for this inconvenience. Too bad!!!

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Answer from MiniMX
Hello, Following your order, the updating of relay points is handled by the Colissimo system. In your case, the relay point no longer being part of the Colissimo relays, it was returned to us. Your package was resent on 03/06 following your complaint to honor your order as soon as possible. I am sending you your tracking number by email. Remaining at your disposal at 09.72.39.05.37. Best regards, Mini MX
1 /5
★☆☆☆☆

The ordered parts do not correspond at all with those present on my quad. I contact minimx reporting the facts and my desire to be reimbursed. I NEVER RECEIVE A RESPONSE FROM YOU...

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Answer from MiniMX
Hello, We have not received any call from you, customer returns pose no problem, we are sending you a return slip to your email box. We remind you that our sales service is available at 09.72.39.05.37 from Monday to Friday from 10 am to 7 pm to answer your questions and requests. Best regards, Mini MX
1 /5
★☆☆☆☆

No response from customer service by email.

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Answer from MiniMX
Hello, In order to respond to your problem and satisfy your order, what problem did you encounter? To respond quickly to your requests, do not hesitate to contact customer service at 09.72.39.05.37 from Monday to Friday from 10 am to 7 pm. Best regards, Mini MX
1 /5
★☆☆☆☆

Package not very well packaged

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1 /5
★☆☆☆☆

Does not suit

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Answer from MiniMX
Hello, Following your order, which product does not suit you? Please note that returns are possible and you can request a refund, an exchange, or a credit. Do not hesitate to contact us at 09.72.39.05.37. Best regards, Mini MX
1 /5
★☆☆☆☆

Well, I am disappointed because the YCF pilot motorcycle commander and start received, so I am disappointed and my son even more.

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Answer from MiniMX
Hello, Following your order, we proposed a total coverage due to this preparation error (YCF departure) in order to proceed with the standard change of this delivery. Following your decision to keep this model, a commercial gesture has been credited to you as well as your loyalty points retained on the initial amount. We apologize again for this inconvenience and remain at your disposal at 09.72.39.05.37. Best regards, Alex Mini MX
1 /5
★☆☆☆☆

Not satisfied, he does not answer the phone or email!!! Incomplete order.

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Answer from MiniMX
Hello, We have not received any email from you, could you please let us know what was missing with your hoses so that we can send them to you? We also remind you that we remain at your disposal at 09.72.39.05.37 to handle all requests quickly. Best regards, Mini MX
1 /5
★☆☆☆☆

Satisfactory until I realized that there is no tracking on the sent packages... motorcycle down for a rear rim for almost a month and a half or more... 2 orders of rims. 2 rims damaged upon receipt... (stuck bearing)

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Answer from MiniMX
Hello, The tracking numbers are automatically communicated to you on your Mini MX account, we invite you to check in the 'Order History' section and click on the relevant order. Given the problems encountered with your rims, do not hesitate to contact us to resolve this issue. You selected 2 rims from 2 different series, it is possible that the problem does not come from the rims. Best regards, Mini MX
1 /5
★☆☆☆☆

Very unhappy with customer service. Order placed on October 6, to this day still nothing received, no explanation. My order remained in preparation for x days for parts that were in stock, €7.90 for shipping for such a wait, shameful!!!

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Answer from MiniMX
Hello, Your order required a restocking delay, we sincerely apologize for this unusual delay, your order was shipped this Friday 11/10/2013. A sales representative will contact you to offer you a commercial gesture. Remaining at your disposal at 09.72.39.05.37. Best regards, Mini MX
1 /5
★☆☆☆☆

I ordered oil seals, I did not receive the right size and I did not make a mistake in ordering, then I ordered an oil radiator and the plastic protection grille was missing and I ordered the hoses with it, not the right size of banjo bolts and two were missing!!!!

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Answer from MiniMX
Hello, To resolve your various issues regarding your order, you can contact us at 09.72.39.05.37. Also, if the products received do not match or are not compatible, you can request a return. Best regards, Mini MX
1 /5
★☆☆☆☆

Delivery time not respected, 6 days instead of 24 hours for an available part.

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Answer from MiniMX
Hello, There were delivery problems due to bad weather which led to a ban on driving throughout French territory, which explains your delay. Best regards, The MiniMX team