9/10
★★★★★
based on 26771 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Delivery within 24/48h don’t count on it, order placed on 28/04 received on 15/05. They do not know how to manage their stock and sell you products that they do not even have on site. Avoid for vehicles!!!

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Matthias H.
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Answer from MiniMX
Hello, Your order was for a DRIFT 150cc 14"/17" which was on pre-order, we had a slight delay in reception and did our best to catch up, it seems that this was not enough to satisfy you, our stocks are synchronized on the site and displayed when it is a pre-order. Your order placed on 28/04 at 5 pm was shipped upon receipt of the DRIFT, this adds to the public holidays, we are sincerely sorry that the delivery took so long. Aware of your dissatisfaction with the delay, please believe that we did our utmost to reduce the delay both in the preparation and shipping of your order. Best regards, The Minimx team
1 /5
★☆☆☆☆

I was disappointed because of a lack of paint and a dent where the screw for the brake disc is

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Sébastien P.
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1 /5
★☆☆☆☆

Hello. We have placed orders 3 times. Twice the motorcycle chain came off after 5 minutes

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Pauline M.
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Answer from MiniMX
Hello, I am sorry that your chain broke for the 3rd time but I think you have a setting problem and that the problem does not come from the chain. A transmission chain must be adjusted to avoid derailing if not tight enough or breaking if too tight. A tutorial on our YouTube channel is available to help you; otherwise, do not hesitate to contact us so we can assist you. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Quad crz 110 cc to avoid, just like mini mx and its shattered customer service.

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Aurelien Z.
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Answer from MiniMX
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that the CRZ 110 cc quad did not meet your expectations and that our after-sales service may have disappointed you. I tried to raise a ticket using your email but I cannot find any after-sales request under your name and order. What is happening to you? Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Very disappointed because the gaskets are not the right size even though it is indicated that it is compatible with my engine. Misplaced studs. Had to reinstall the old ones.

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Fabrice T.
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Answer from MiniMX
Hello, These are indeed the original compatible gaskets for LIFAN and YX that we have been selling since 2012. What engine number do you have and where does the engine come from? Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Hello Following the order of 01/05/2025. I still haven't received anything, I find it long. Thank you

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Thomas A.
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Answer from MiniMX
Hello, Your order was placed on May 1st (holiday) and prepared and shipped on May 2nd without delay and handed over to Colissimo for delivery to a pickup point. I invite you to track your package which is currently being delivered to the selected pickup point. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

I am still waiting for the sticker kit for the motorcycle bought for my son 125 dirt, I am indeed not happy

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Franck C.
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Answer from MiniMX
Hello, Your order concerns spare parts, we tried to find the order you mentioned with your name and email and could not find your request for the sticker kit. Can you provide me with more information so that I can escalate the information to customer service? Best regards, Mini MX
1 /5
★☆☆☆☆

Hello order placed on March 21 received on April 26!

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Gregory V.
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Answer from MiniMX
Hello, You ordered a CRZ 16" balance bike, this product was indicated as pre-order and has experienced a delay with the supplier. We sincerely apologize for this long wait which is beyond our control, and we hope that you are nonetheless satisfied with your balance bike. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Following this order, two messages to customer service without any responses...

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Mathieu G.
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Answer from MiniMX
Hello, We are sincerely sorry but we have no email from you, you received a 14" rear cross tire, what problem are you experiencing with this product? As a reminder, our email is [email protected] Best regards, Mini MX
1 /5
★☆☆☆☆

Parts that rattle

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Wilfried C.
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1 /5
★☆☆☆☆

I received the engine I ordered with scratches and the ignition cover cracked

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Bassin P.
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Answer from MiniMX
Hello, We apologize for the damage incurred during transport, unfortunately beyond our control. Did you make a reservation on your package? Did you contact customer service and/or support to report it? Best regards, Mini MX
1 /5
★☆☆☆☆

On the order placed, many parts are different from my friends' motorcycles (they have 4 and many parts are different from mine) including the charger which is not compatible, battery performance seems lower on mine as it is the same weight and size as my friend's and he goes faster than me on a straight line on asphalt (my level of control of the motorcycle does not change anything in this case) brake levers, fork springs, gray suspension attachment instead of black, handlebar foam, smaller footpegs on mine, rear wheel attachments and other small annoying details

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Enzo P.
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1 /5
★☆☆☆☆

Disgraceful delivery, I still haven't received anything.

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Julien D.
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Answer from MiniMX
Hello, Your package was indeed sent without delay on 16/04 following your order of 15/04. We note that you chose a pickup point and that it was delivered on 19/04, and you picked up your package on 21/04. If everything is in order, could you reconsider your rating? Best regards, Mini MX
1 /5
★☆☆☆☆

2 orders placed and no parts match! The motorcycle is from December 2024 and remains unusable as no parts are available!! For your information, I bought 4 motorcycles in 1 month

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Jean-philippe C.
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Answer from MiniMX
Hello, You purchased a steering column for a CRZ ERZ model, on which machine do you wish to install the steering column? Is it on the 300cc PROBIKE? We need to request the part from the manufacturer Probike. Please feel free to contact customer service so we can assist you. Best regards, Mini MX
1 /5
★☆☆☆☆

Way too long to ship the order

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Bastien D.
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Answer from MiniMX
Hello, We thank you for your feedback regarding the shipping time of your order. The Michelin inner tube experienced a 2-day delay, your order placed on 08/04 could only be shipped on 11/04. We sincerely apologize for this delivery delay. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Upon receiving my package, the part was bent! Additionally, I sent an email to contact with no response from them, very disappointed!

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Louis P.
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Answer from MiniMX
Hello, We are sincerely sorry to learn that your order arrived in an unsatisfactory condition and that you did not receive a response to your email. Please note that we are open from Monday to Friday and if we have not been able to respond promptly by email, you can reach us by phone for free at 0972390537. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

I ordered a front and rear wheel, I received two rear wheels and they are not responding to my emails for a return

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Cyrannow C.
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1 /5
★☆☆☆☆

Order placed and delivered on time, vehicle conforms to the description, however the assembly instructions are really zero, incomprehensible, you can't see the images properly, one wonders if it's not done on purpose, haven't tried it yet for now, we'll see.

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Luca S.
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Answer from MiniMX
Hello, Thank you for sharing your impressions about your order. We are pleased to learn that the delivery was made on time and that the vehicle meets your expectations. Regarding the assembly instructions, the CRZ brand can provide us with the PDF version which is normally available in the manual. We are also at your disposal if you have any questions. Perhaps the rating of 1/5 is a bit harsh considering that the manual is independent of our will as a reseller.... Best regards, The minimx.fr team
1 /5
★☆☆☆☆

You are scammers, the prices are twice as high, they give gift vouchers that they delete in the meantime (60€). I want to change my tires, they don't want to align and the guy tells me 'you just have to buy other things' to avoid very very quickly! Buy your motorcycle and get out, don't buy anything there! I will file a complaint for misleading commercial practices.

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Benjamin G.
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Answer from MiniMX
Hello, I reiterate the response I made to you on Google, I see again that your only goal is to discredit us (Facebook, Google, verified reviews), indeed in such circumstances we do not make any commercial gesture. The reason for your dissatisfaction is 48 hours delay in order preparation, isn't that a bit exaggerated? Response made on Google review: "Hello, You placed an order on 9/03, it was shipped on 13/03. Insulting us as thieves, these remarks may be a bit exaggerated? Nevertheless, we hope you will forgive us these few days of delay between your order and the preparation. We wish you well and remain at your complete disposal." Regarding the prices, if you found cheaper you are free to order elsewhere, I sincerely think that given the remarks you make it is preferable for both parties that you order from competitors.
1 /5
★☆☆☆☆

I took an order with delivery in 24h, it's been 5 days that I'm waiting for it, it's unacceptable, I will no longer recommend on your site, it's a shame.

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Alexis B.
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Answer from MiniMX
Hello, You chose a delivery by Colissimo which is not an express delivery (DPD or TNT), you placed your order on 17/03 at 15:40, it left without delay on 18/03 and was delivered on 20 March at the chosen pickup point, the deadlines are well respected as Colissimo delivers on average in 48h/72h. Unfortunately, we can hardly do faster than an order prepared in less than 12h and a delivery in 48h at a pickup point by Colissimo. We are sensitive to our customers' feedback and strive in case a shortcoming has been made on our part to improve our services but in your case we do not quite understand the problem. Remaining at your disposal Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Received with broken footpeg spring

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Mayron R.
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Answer from MiniMX
Hello, We are sorry to learn that your experience with our product has been marred by a broken footpeg spring. Your feedback is valuable to us, and we apologize for this inconvenience. I invite you to contact customer service so they can quickly send you what you need. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

It's very clear

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Rudy M.
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1 /5
★☆☆☆☆

I ordered a sheet of stickers that I never received

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Pierre B.
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Answer from MiniMX
Hello, We are sorry to learn that you did not receive your gift: sheet of stickers. Your experience is important to us, and we understand how frustrating this can be. Please do not hesitate to contact us on your next order and we will do what is necessary to add it to your order. Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Some items are no longer in stock, apparently... they replace the item without asking for our opinion! And of course, it's up to the customer to manage their mistake! No commercial gesture and basically a D system.

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Audrey L.
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1 /5
★☆☆☆☆

Non-compliant brake emitter, mounting hole does not match for a bastos, while I called and was asked to simply check the length of the rod and the banjo diameter.

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Anthony M.
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Answer from MiniMX
Hello, We thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations, we indicate all the dimensions on the product. Manufacturing can vary without us being aware, what model of BASTOS do you have and what year? Best regards, The minimx.fr team
1 /5
★☆☆☆☆

Not the right cable for my motorcycle, 20€ gone in the air.

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Noan B.
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1 /5
★☆☆☆☆

Package received on Friday calling instead of Tuesday, disappointed with the delivery.

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Thomas D.
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1 /5
★☆☆☆☆

My package is taking way too long, 3 weeks, I am really disappointed.

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Thomas V.
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1 /5
★☆☆☆☆

Package not received and when I ask to be refunded they refuse, so personally I do not recommend this site! Losing 828€ for nothing when I could have done other things with it! THIEVES!!!!!!!!!!

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Laetitia M.
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Answer from MiniMX
Hello, Madam you were contacted by the carrier by phone and your number responds: I'm coming. Your package was delivered to the address you provided us. The carrier communicated all the delivery information which proves that you were delivered. I very sincerely doubt the veracity of your statements. Best regards, Mini MX
1 /5
★☆☆☆☆

Accelerator handle wire torn off after 2 months..... No mishandling on my child's part despite what the customer service guys may say. "It never happened"... So what? It can't happen? ... Almost 400 euros for the product, no, sorry, it shouldn't tear off just because you turn the handlebars. If I had made a mistake or assembled it wrong, no problem, I would take responsibility. But when the product is defective. Anyway, forced to buy a handle with the cable. Same, despite having green charge notches left (sometimes 2), the balance bike stops. So, no, I do not recommend this product.

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Vincent C.
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1 /5
★☆☆☆☆

I still have not received my package.

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Bertrand C.
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1 /5
★☆☆☆☆

The order was not the right one...

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Pierre W.
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1 /5
★☆☆☆☆

Delivery delayed and vise that fits in the cylinder head without forcing.

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Brandon L.
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1 /5
★☆☆☆☆

Oil cover broken.

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Cedrix C.
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1 /5
★☆☆☆☆

The after-sales service leaves much to be desired, very unpleasant!!!

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Jordan B.
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1 /5
★☆☆☆☆

Problem with the order, the return is at our expense despite a new order.

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Dylan P.
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1 /5
★☆☆☆☆

Unfortunately, I am quite disappointed, despite the delivery time being satisfactory, the rim arrived without any protection, all damaged everywhere with pieces floating in the rim 🙁 I was eager given the reviews but very very disappointed, I will return it.

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Nolhan V.
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1 /5
★☆☆☆☆

I ordered a motorcycle and consumables on a Monday morning from my work, in order to receive the motorcycle before the weekend. I rushed and forgot to enter my promo code. I informed the site in passing and they never accepted to refund me the difference which I find very uncommercial.

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Stéphane I.
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1 /5
★☆☆☆☆

Despite the good reception from the after-sales service, I received a damaged part and after calling several times and sending the video of the problem as requested on your Instagram account, I have not received any response for 2 weeks, rather disappointed, I hope to resolve this quickly to change this negative review

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Raymond B.
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1 /5
★☆☆☆☆

I received the package but unfortunately its contents are not compliant (two pads of the same side)

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Stéphane H.
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