Reviews MiniMX

9/10
★★★★★
based on 27035 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Despite the good reception from the after-sales service, I received a damaged part and after calling several times and sending the video of the problem as requested on your Instagram account, I have not received any response for 2 weeks, rather disappointed, I hope to resolve this quickly to change this negative review

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Raymond B.
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1 /5
★☆☆☆☆

I received the package but unfortunately its contents are not compliant (two pads of the same side)

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Stéphane H.
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1 /5
★☆☆☆☆

Extremely disappointed I ordered during the so-called Black Friday at 3565€ including tax only to be charged an additional fee that ultimately makes me pay the initial price of the motorcycle (4400) with the excuse that I bought it excluding tax and moreover it was up to me to contact them to be informed.... and to top it off no container for my delivery scheduled before Christmas (3 weeks of waiting before delivery) and not even an apology gift or a discount in short I am very angry

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Rudy V.
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Answer from MiniMX
Hello, The pre-order dates are clearly indicated on the site in full transparency. It is important to clarify one point, if you set the billing in Martinique and the delivery in France we cannot bill excluding tax, these are the laws and we are obliged to comply with them, we therefore explained to you that you need to pay the VAT because we will pay it. Regarding availability, we have done everything to ship the goods as soon as they are received and actually did so on the same day. I am sorry that the deadlines did not meet your expectations, we hope nevertheless that the delivery went well and we remain at your disposal. Do not hesitate to contact us for a next order we will try to make a commercial gesture. Best regards, Mini MX
1 /5
★☆☆☆☆

Ordered on 28/12, normally delivered in 24/48h, to this day still nothing received

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Nolhan G.
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Answer from MiniMX
Hello, December 28 is a Saturday, unfortunately we do not ship on Saturdays or Sundays, your order was therefore shipped without delay on Monday 30/12. Dependent on the carriers, days like the 31st and January 1st have delays beyond our control. I invite you to check your DPD tracking. Best regards, Mini MX
1 /5
★☆☆☆☆

After paying 12€ for shipping, the package was received 4 days later instead of 24h

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Mohamed A.
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1 /5
★☆☆☆☆

I received a wrong inner tube

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Gabriel T.
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1 /5
★☆☆☆☆

Poorly advised after several emails

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Dylan D.
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1 /5
★☆☆☆☆

Of very poor quality!

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Guillaume S.
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Answer from MiniMX
Hello, We are sorry for your feedback on the electrical harness, standard CDI, and aluminum skid plate. These are references that have been in the catalog for over 10 years. If they are damaged we will take them back, do not hesitate to let us know by email or phone. I am sure these parts are isolated from the feedback of your previous orders and know that we remain at your disposal. Best regards, Mini MX
1 /5
★☆☆☆☆

The reference part for bastos 90 cm³, but this part is not compatible at all. The steering column is thinner and much longer by almost 5 cm, the steering column passage in the fork stem is not adapted. Fortunately with the old columns, a chance and I was able to crimp it and adapt it on top. After many orders and references. I had asked if it was the original stem for bastos, 90, I was told four times that it was, disappointed with this purchase

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Jonathan M.
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Answer from MiniMX
Hello, We are sorry that the part is not compatible, yet the reference you took is the one sold by BASTOS. What year is the Bastos? We will pass the information on to them. However, please note that you can return the product(s) if they do not suit you for a credit or refund. Please excuse us for the inconvenience and we hope to see you again soon. Best regards, Mini MX
1 /5
★☆☆☆☆

Dissatisfied with the delivery time, I am still waiting for a response to my email.

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Allan T.
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1 /5
★☆☆☆☆

Clutch lever ordered I had to grind it down to fit in the order on a mini mx motorcycle and gasket set for 125 yx for a ycf the gaskets are very poorly cut half do not have the right spacing.

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Thomas F.
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1 /5
★☆☆☆☆

No problem for navigation on the website but the deadline was not respected two and a half weeks to receive a bike supposed to arrive in two days customer service very very poor to us to come to us lying that the vehicle left on Monday. And in fact no, GLS CONFIRMED TO US THAT THEY RECOVERED THE BIKE ONLY ON WEDNESDAY, VERY VERY DISAPPOINTED WITH THAT

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Gilbert N.
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1 /5
★☆☆☆☆

No inner tube 'offered'

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Paul F.
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Answer from MiniMX
Hello, You ordered a set of KENDA tires (Rear and Front) for 99.99€ the inner tubes were not included or offered with the set, We checked the details of the sheet in case an error slipped in but no indication on the item sheet states that we offer the inner tubes with the pack you purchased. We are sorry that you were confused and expected to receive other items. We hope nevertheless that your KENDA tire set meets your expectations. Best regards, Mini MX
1 /5
★☆☆☆☆

I received the motorcycle at the bottom of my house IMPOSSIBLE to unscrew the fender screws the screws were stripped had to hold it with 1 screw

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Theo M.
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1 /5
★☆☆☆☆

The rear inner tube had a defect at the valve impossible to inflate I do not recommend

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Lilian G.
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Answer from MiniMX
Hello, If the inner tube punctured quickly at the valve it is because the tire turned in the rim and tore, to avoid this kind of inconvenience it is recommended to install a wheel gripster and a rim tape to keep the inner tube in place and avoid this kind of puncture, this can happen with all qualities of inner tubes. Best regards, Mini MX
1 /5
★☆☆☆☆

Order received, damaged, front wheel warped, unusable, several emails no response after 5 days, my son's birthday is coming and I cannot give him a gift No response to my emails No solution proposed No news Not serious Site to avoid

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Almyre L.
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1 /5
★☆☆☆☆

Carburetor does not work

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Maxime C.
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1 /5
★☆☆☆☆

I was missing a part in my order, I was offered for the second time as a gift a poster I am still waiting for it

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Lucas S.
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1 /5
★☆☆☆☆

Site ok, just motorcycle of poor quality for the price

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Kylian A.
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1 /5
★☆☆☆☆

The site is very good, but sometimes we get a bit lost

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Samir L.
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1 /5
★☆☆☆☆

Fast delivery but not the right screw at all, disappointed

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Stevens B.
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1 /5
★☆☆☆☆

Motorcycle not solid at all

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Joris V.
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1 /5
★☆☆☆☆

Not great

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Patron D.
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1 /5
★☆☆☆☆

Total incompetence I ordered complete wheels in 14 17 that are supposed to be adaptable and they are not so I return the wheels for a smaller size 12 14 once the package arrives I receive the complete rim in 12 but the 2nd package is just a single tire in 12 so I call back and resend the order to finally receive the missing complete wheel in 14 except that this time I receive the rim in 14 without the mounted disc so not complete and the worst part is that it is warped I call back one more time except that they just send me the disc and a disc for a rim in 17 it’s really nonsense while the rim received is warped with photo proof this has been going on for weeks

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Kévin L.
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1 /5
★☆☆☆☆

Very long delivery

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William C.
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1 /5
★☆☆☆☆

I ordered a tank and I did not receive the arrival of fuel with it

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Arthur S.
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1 /5
★☆☆☆☆

I requested home delivery and I learn when I receive an email that my order is delivered. I call DPD who tells me that my order has arrived at a relay point. This is unacceptable poor communication.

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Christophe C.
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1 /5
★☆☆☆☆

I asked the mini MX site by email to send me the reference of my chain so that I can change my dirt 125 chain they sent me a chain that is too long so I had to remove links not a good product a good seller

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Kevin G.
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Answer from MiniMX
Hello, It is quite normal :-), chains always need to be cut using a chain breaker, generally we guide you towards a chain with the minimum number of links to remove, which is quite logical because your transmission adjustment also defines the length you need, and chains are delivered with a quick link to be able to connect the links after cutting. So we did not make a mistake in guiding your product. I hope that after this clarification on these elementary notions of mechanics you will reconsider your opinion.
1 /5
★☆☆☆☆

The service has been disastrous, from start to finish, starting with the delivery. Without anyone telling me why, my order stayed several days in 'standby' I don't know for what reason. When I call support, they tell me that the payment is blocked, and that they will call me back as soon as possible (the payment had gone through on my side, no issues on my end) They call me back 30/45 minutes later 'yes, your package was blocked at the payment level I don’t know why, we are sending your order today.' Well... very well, a mistake happens it’s not a big deal. The delivery is delayed (thanks to LaPoste...) To finish: once the package is received, the exhaust cartridge is broken in several places, on the outside and inside of the cartridge, let’s say it’s the delivery person’s fault, even though I doubt it since the package is very well protected, it rather gives the impression that the cartridge was dropped before being packed in the box. Finally, I looked a bit more closely at the cartridge, the baffle present in the cartridge is dirty, strangely greased, and seems very clearly already used, and is ABSOLUTELY not new. To finish, this is the second time I order from minimx, and the second time I am forced to leave a negative review…

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Sofiane L.
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Answer from MiniMX
Hello, As usual you are dissatisfied, it seems that it is amusing to leave a negative review. Either we accept! This is the second time you order from us and the second time you are dissatisfied, why do you insist? I am sorry and I hate to have this kind of discussion but I think we are incompatible, when we saw your order we suspected that anyway no matter what you would leave us a bad review. As I told you the first time, change suppliers the competition is there for that. I wish you again good luck with our competitors. Best regards, Mini MX Alexandre
1 /5
★☆☆☆☆

Purchase made on Saturday, September 14 before 2 PM order still not received at my home. Blocked in Paris since September 17 I was supposed to receive my package on September 19 the delivery time of 48h to 72h not respected by the seller when we call the shipper or logistics platform to get information and track our package they just pass the buck and do not know where the package is. I do not recommend this supplier. Carrier DB Schenker which is impossible to reach.

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Romain P.
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Answer from MiniMX
Hello, We sincerely apologize for the delivery delay beyond our control. Your order placed on Saturday 14/09 left our warehouses on Monday 16/09 without any preparation delay and was handed over to our carrier DB SCHENKER, the so-called 'messaging' carriers estimate delivery times of 48h/72h but given the volume/weight constraint sometimes this type of package can experience delays. We note that despite the 3 business days delay, your pallet was indeed delivered on 24/09/2024. We again apologize for the delay and remain at your complete disposal at 0972390537 (free call). Best regards, Mini MX
1 /5
★☆☆☆☆

I have not received my order I am waiting for a response from minimx to know how they can resolve my problem

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Mathys S.
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1 /5
★☆☆☆☆

Error in the description regarding the dimensions. Return request made by email, no response. I cannot contact customer service either. I find that regrettable.

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Willy P.
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Answer from MiniMX
Hello, You ordered a brake/clutch lever screw for €4.99. The dimensions are indicated in the description. Our services are available from Monday to Friday from 9 AM to 6 PM either by chat or by email at [email protected] (contact is of course free). Do not hesitate to contact us during these hours we are quite responsive! Best regards, Mini MX
1 /5
★☆☆☆☆

I am extremely disappointed I had to urgently buy an intake manifold for this weekend because the part does not match the packaging and the carburetor repair kit is actually not for a VM22 PZ26 this site is a scam plain and simple.

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Erik P.
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1 /5
★☆☆☆☆

The wheel arrived flat..

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Nathan M.
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1 /5
★☆☆☆☆

Hello the cylinder head does not match with the old inclination gasket intake manifold reversed. When it says on the site to put it back together and it works I call that false advertising. Best regards

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Gaetan M.
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1 /5
★☆☆☆☆

Motorcycle scratched everywhere, incomplete order no response from them.

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Maxime L.
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Answer from MiniMX
Hello what is the problem? I do not see any email from you regarding this order and we are open every day from 9 AM to 6 PM there is someone available on the phone at all times I am waiting for your news, we will be happy to help you Have a nice day
1 /5
★☆☆☆☆

They show us photos I order items without reading the description where it is written that certain parts are not included for me it’s just to attract buyers with the price, it’s not normal and moreover defective items I send an email 3 days still no response

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Joffrey C.
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Answer from MiniMX
Hello, Unfortunately there are several suppliers, some include the pinion fixing clips others do not, we specify this in red on the descriptions to give details about the arrival. Do not misunderstand our intentions we always do our best to satisfy our customers. I am really sorry that you could not read this information, if you have an order I am sure that the sales department will make a gesture, do not hesitate to call us the call is free. Best regards, Mini MX
1 /5
★☆☆☆☆

No news about my order I paid €11.90 and I received a refund of €5 I don’t even know why

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Sylvie L.
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1 /5
★☆☆☆☆

C of the crap

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Fabrice C.
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1 /5
★☆☆☆☆

I searched for a kickstand spring for rxf 125 2024, the one that was suggested to me that I ordered was not the right one.

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Erwan J.
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