Reviews MiniMX

Did not receive the ordered product but the worst was the customer service following this error. The product received is of an inferior range and the one I ordered supposedly does not exist while they are promoting it on their site.

Very bad 3 weeks to get a tire,

I sent you an email because I am missing a screw no response

I ordered levers for a YCF RXF 50. I sent photos to the advisor, he assured me that the levers were compatible with the machine... ultimately they are not compatible. So I am disappointed and I will never order anything from your site again. The shipping of the levers will cost me more than the levers themselves...

I ordered 2 rims with tires. The front rim has the tire mounted backwards and on the rear rim the new inner tube is already leaking

Delivery went to Belgium hoping to be refunded in credit

Received engine oil change done and the engine smokes white

I ordered a bent air filter it is not bent at all and a rim where there is a suspicious noise in the rim very disappointing

I ordered a tire with the rim plus the brake disc I did not receive the brake disc with

Good

I did not receive my package because it did not arrive where it was supposed to be delivered it says it is delivered but it is not there

Rotten

Does not match the size guide

I did not receive the package

Worst order of my life, I ordered on Tuesday the 20th, it is the 26th I still have not received my order, despite the fact that I took a 24/48h order which is largely exceeded

I sent an email following a phone call, stating that I was missing a rear 12-inch wheel in my order. I never received a response.

Poor communication

The order never arrived, it was blocked at the post office, when I contacted them, I was told to contact the post office myself... after telling them that it was their responsibility to do so, they filed a complaint with Colissimo. This is not Minimx's fault, but my order shows as delivered on the site while the tracking still indicates it as blocked, I am told that it is Colissimo that displays it this way... the status changed the day I complained about the delay. The customer service responds, but without any useful communication, I made 2 refund requests but they were not taken into account. It has been 1 month and 1 week since I placed the order. No commercial gesture has been proposed to me, I am told to wait for Colissimo's decision but the deadline for Colissimo on the complaint has passed and still no news. I was already made to wait on the chat without a response for 20 minutes just to be shown a tracking status on the complaint. This package was for my son's birthday, several family members had paid for it, ordered 1 month earlier and my son will not have much on the day, again not their fault, but no gesture proposed. I find that sending the same item back would have been logical since the package is, according to Bpost, lost (Bpost handles Belgian delivery). Given the exceeded European deadline, I will go through Paypal to get a refund, Minimx does not seem to want to do it.

Disappointed

Very arrogant advisor who slightly treats customers like their buddies.

Very poor communication from customer service. I don't remember the name exactly but the interlocutor Vidal is lacking.

My package has disappeared.

Minimx scammed me 11€ with Chronopost delivery that supposedly delivers the next day, but Minimx did not tell me that if my order exceeds 5kg, next-day delivery cannot be handled.

Good

Parts too small do not fit on 250cc vertical engine 167fmm contrary to the description...

I only received half of my package, and no news on the status of the engine.

Everything is perfect delivery, site except for the order error I ordered a classic start engine and received an engine with kick start.

Most of the parts received do not correspond with my motorcycle or are defective, I will not order from your site again. Might as well order from Aliexpress.

I asked for advice to replace a broken handle, it is the one that was recommended to me on the chat. I won't explain the grinder hits it took to do its job. 125 CRZ I am not looking to complain because I had to modify the part. But if you send me back, which model will it be? Free of course, that would ease the disappointment.

Very disappointed the product ordered is not the one received.

Delivery refund

For a first bad experience. Ordered a tire delivery with an inner tube normally. The tire was not the brand ordered and arrived but not the inner tube, finally leaves much to be desired - - - I don't know if I can recommend you...

Poor quality, the valve broke twice.

The customer service....

Always incomplete orders again this time the cap as a gift.. Well no I recommended I will not do it again with incompetent professionals

I give 1 star because very bad first order never received I inform them I call the post office file a complaint send an email to minimix I limit harass them with phone calls they are arrogant with their customers no commercial gesture my order I only received it 1 month later a shame to avoid this unprofessional company

Delivery the next day not held and no response from customer service

Order not delivered after 6 days

A part is broken

Very disappointed with the fairing poor quality