Reviews MiniMX

9/10
★★★★★
based on 27035 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Following my comment which you did not like and the absence of a response from you, I am removing another star for the service which is misleading, the proof is that you do not post it and you do not respond to me.. this was my last order with you, you have lost a customer.

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Answer from MiniMX
Hello 🙂 Your loyalty points due to your purchase are credited to your account, you may not find them because you have three accounts with the same address on our site. In a case like this, do not hesitate to call us, we can do it directly over the phone, computer problems can occur. Regarding your order, you ordered Wednesday evening at 5 PM, the order therefore left Thursday afternoon and you received it Monday morning, which is 48 working hours. I am sorry if this did not satisfy you, we offer a 24-hour service with Chronopost for any order before 1 PM, but the weekend will always be considered as two non-working days. See you soon with us and I repeat if you encounter a problem call us or send an email, we are very available, we cannot solve your problem if we are not aware 🙂 Have a nice day
1 /5
★☆☆☆☆

Here I had answered you, the verified review software manages publications automatically, as you can see we respond to everyone and we are open to criticism. A call or even an email is still the best way to reach us and resolve issues 🙂 See you soon

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1 /5
★☆☆☆☆

Very poor delivery

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Answer from MiniMX
Information provided on the site as well as the photos are misleading. To date, I still have not received the refund for my return order.
1 /5
★☆☆☆☆

Hello 🙂 so I did not quite understand the problem with the product, however the refund was made on June 9th, if you do not see it call us 🙂 Have a nice day

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Answer from MiniMX
Very disappointed with the quality of the parts and the manufacturing finishes, especially the screws and bolts provided are defective, to finish the installation of the lift was very complicated
1 /5
★☆☆☆☆

Hello, if you have difficulties with an assembly or if the part does not suit you, I invite you to contact customer service, we are very attentive 🙂 Have a nice day

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Answer from MiniMX
3rd order on this site and 3rd error. I ordered a BIHR clutch lever type original which is the exact copy of mine. I place the order and upon receipt the lever is the complete opposite of the photo. Thank you mini mx for your mistakes. I don't want to return it because I am so exasperated by the incompetence of the staff. In any case, I do not recommend this site to anyone.
1 /5
★☆☆☆☆

Hello, the photos on the site are not contractual as often on the parts due especially to regular changes made by the suppliers. I see that you are complaining here but I have no emails from you regarding your dissatisfaction and without that it is impossible for us to guess. There is no problem with this product, so I invite you to call us or send us an email. Customer service is very responsive and accommodating and the staff is competent contrary to what you seem to think. I wish you a good day, see you soon 🙂

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1 /5
★☆☆☆☆

You would need to be delivered to give a rating, we pay fees to get our parts quickly but I still haven't received anything

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Answer from MiniMX
Inner tube punctured upon arrival, no need to return it since I paid 7€ and the shipping costs are at my expense and are also 7€, I wasted 15€. Avoid MiniMx!
1 /5
★☆☆☆☆

Hello, we have not received any request from you via email, if there is a problem with an item we always resolve the issue as you can see from the other comments, I am waiting for your news so that we can do what is necessary. Have a nice day

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Answer from MiniMX
Order reference 16/27/12 received 15/27/12
1 /5
★☆☆☆☆

Bad in delivery

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1 /5
★☆☆☆☆

Currently not received, stock problem not even reported while I paid, I had to call otherwise how long would I have waited? Delivery time not respected 48/72h still not received nothing is done.

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Answer from MiniMX
Hello, I apologize again for the delays and I thank you for the more than cordial exchange on the phone, see you soon
1 /5
★☆☆☆☆

I still haven't received my package, and when we ask min mx, well it's up to us to manage, they don't want to know anything

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1 /5
★☆☆☆☆

The reference was correct but I received the wrong gasket

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Answer from MiniMX
Hello, after checking, the error is unfortunately not on our part, we are always ready to correct our mistakes but here it was clearly specified in the description that the oil passage of the gasket pack is round and according to your photos sent by email you need the oval oil passage simply. Don't hesitate to call us when you're not sure, we are available from 9am to 6pm from Monday to Friday, there is always someone to advise you. See you soon 🙂
1 /5
★☆☆☆☆

I ordered my package on 06/05 and I still haven't received it while we are on 15/05, I am very disappointed with the site

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1 /5
★☆☆☆☆

I find it unacceptable, I bought a deco kit for ycf never received!

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1 /5
★☆☆☆☆

I did not receive the right product, I requested an exchange and never got a response

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Answer from MiniMX
Hello, I do not see any email from you with this address, we generally respond very quickly, I invite you to resend your email directly from your box to [email protected]. I look forward to hearing from you, have a nice day 🙂
1 /5
★☆☆☆☆

Error on the part of minimx still not resolved after numerous emails, 1 and a half months of waiting and 2 orders

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Answer from MiniMX
Hello, I have no email from you with this address [email protected], I invite you to resend your request or call us because we are very responsive as you can see from the other comments, I look forward to your reply, have a nice day 🙂
1 /5
★☆☆☆☆

I still haven't received the gift I was supposed to get with my order

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Answer from MiniMX
Hello, I think you did not select the gift because after checking it does not appear in your order, so it is not an oversight. Don't hesitate to call us for your next order, we will be happy to add it for you 🙂 have a nice day
1 /5
★☆☆☆☆

The last time perfect delivered the next morning, for the last order it's been 6 days that I'm waiting for my order

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Answer from MiniMX
Hello, your order is being delivered today after leaving Thursday afternoon, there was simply the weekend plus the holiday, the delays are normal with the carrier you chose. Have a nice day 🙂
1 /5
★☆☆☆☆

I bought a rim from them and two days later it was dead because my spokes were loose, not very professional!

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1 /5
★☆☆☆☆

Good product but the delivery is too long

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Answer from MiniMX
Hello, you were delivered in less than 72 working hours, which is the normal delay with GLS, if you want to be delivered faster there is express delivery Chronopost before 1pm which is offered on the site. Looking forward to it, have a nice day 🙂
1 /5
★☆☆☆☆

I received a broken part and I tried to call to get a refund and no one answers me

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Answer from MiniMX
Hello, our offices are open from 9am to 6pm, there is always someone available, otherwise I invite you to send an email to [email protected] 🙂
1 /5
★☆☆☆☆

Rubbish.

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1 /5
★☆☆☆☆

I received the inner tube that was already punctured!!!

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Answer from MiniMX
Hello, we are sorry for the inconvenience, I do not see any email with this address, can you please do it so that we can take the necessary steps? Have a nice evening
1 /5
★☆☆☆☆

3 times that the delivery is not respected

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Answer from MiniMX
Hello, you ordered at 7 PM on Wednesday evening, so after the opening hours, the order was shipped on Thursday and you were delivered on Friday, which is 24 hours. We always try to do our best; we are not Amazon yet, we don't work at night, but we do everything to make it go as fast as possible 😉 Have a good evening
1 /5
★☆☆☆☆

The items do not match, too big or too small...

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Answer from MiniMX
Hello, you ordered an air filter for PW 50, what is the exact problem, please?
1 /5
★☆☆☆☆

Ordered a 15mm axle wheel and received a 12mm axle wheel. First outing, the pinion fixation broke. Very disappointed.

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Answer from MiniMX
Hello, we are sorry if you encountered a problem. After checking, the correct item was scanned, and I do not see any email from you regarding a reference error. Could you please contact us to clarify this? Have a good evening.
1 /5
★☆☆☆☆

Following the delivery, visually well packaged, I signed for the delivery. Once unpacked, surprise: the gear selector was bent, oil leak at the axle.

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Answer from MiniMX
Hello, I am sorry if there was a problem. I do not see any email from you; however, with customer service, please contact us as soon as possible to resolve the issue. Have a good evening.
1 /5
★☆☆☆☆

I ordered my wheel, and after 1 week, one of my bearings stopped turning and damaged my wheel.

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Answer from MiniMX
Hello, I do not have a customer service request regarding your problem. Please do not hesitate to contact us. I advise you to grease your wheel well when you mount a new wheel. See you soon 🙂
1 /5
★☆☆☆☆

I ordered a chain sprocket; in the photo, there is the fixation. I ordered it, and when I received it, there were no fixations. In very small print, it says fixation not provided, so why take the photo with the fixations? It's misleading... For my first order, I am very disappointed and will not order again.

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Answer from MiniMX
Hello, we are sorry that you are disappointed, but some items depend on arrivals, which is why it was specified in the description that the fixations were not provided. Hoping to see you again soon among us 🙂
1 /5
★☆☆☆☆

Terrible customer service; we have to find the fault ourselves for them to send us the defective part, arrived with scratches and they do not want to replace the fairings.

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Answer from MiniMX
Hello, it was about micro scratches that unfortunately happen. We offered you a voucher to use on the site. Regarding the fault, unfortunately, if we do not know it, it is difficult to help you. That is why we ask you to identify the fault in order to resolve it if there is a problem. Have a good day 🙂
1 /5
★☆☆☆☆

Received the broken cylinder head with missing valve stems.

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Answer from MiniMX
Hello, I do not see the valve stems on your order and no email regarding a broken cylinder head with your email address. Please do not hesitate to contact us to resolve the issue 🙂
1 /5
★☆☆☆☆

More expensive for the return than the inner tube.

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Answer from MiniMX
Hello, what problem did you encounter?
1 /5
★☆☆☆☆

Part not compatible with the 160 crz.

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Answer from MiniMX
Hello, the part should be compatible. Could you please send us photos by email of your assembly? [email protected]
1 /5
★☆☆☆☆

-

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1 /5
★☆☆☆☆

I am still waiting for my order. The 48/72 hour deadlines are absolutely not respected.

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1 /5
★☆☆☆☆

I received an incomplete high-end clutch crown; the photo showed all the parts! With the same photo (and at the same price), competitors sell the complete material. I am told: 'non-contractual photo'. Wonderful. I am wasting time, my son will not have the parts in time for the championship, and I have to pay for the return. Very disappointed with the service.

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Answer from MiniMX
Hello, I am sorry that you are disappointed, but the description corresponds well to the item received. Have a good day 🙂
1 /5
★☆☆☆☆

I had a big problem with the chain derailleur; it broke. I would like a refund. Not good quality.

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Answer from MiniMX
Hello, for customer service requests, you need to contact customer service by email or phone; we will respond as soon as possible 🙂 [email protected] or 09.72.39.05.37
1 /5
★☆☆☆☆

Flat tire upon arrival, I find it a shame for a wheel costing 100 euros

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Answer from MiniMX
Hello, your customer service request has been taken into account today after receiving your email, as we always do when there is a problem. We hope you are satisfied with the handling. Have a nice day 🙂
1 /5
★☆☆☆☆

I have always ordered from you, I have never been disappointed, but now I am missing a part in the package

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Answer from MiniMX
Hello, I see that your two packages have been delivered, do you have all your parts? Because I don't see any customer service request from you. Have a nice day 🙂
1 /5
★☆☆☆☆

Lack of additional information, useless purchase, whereas if I had been properly guided towards compatible parts, it would have been simpler for everyone. I thought it would be better, but in terms of information, it's 0 out of 10, apart from not understanding the question or as written on the site, it helps us a lot. Really a shame, so I prefer to get a refund and be well informed by a real passionate seller because my engine is not given.

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