Customer reviews of Mobellia

Hello,

We are sorry to hear that the products do not match your parasols.

If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.

We remain at your disposal and will be happy to assist you in this process.

Best regards,

The Mobellia team

Hello Rafael,

We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.

Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.

We appreciate your patience and understanding.

Best regards,
The Mobellia team

Hello Patricia,

We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.

Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.

Thank you for your patience and understanding, and we remain at your disposal if you have any questions.

Best regards,

The Mobellia team

Dear Robert,

We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.

As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.

We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.

Kind regards,
The Mobellia Team

Hello Philippe,

We are sorry that your experience did not meet your expectations.

However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.

We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.

Thank you for your feedback and we remain at your disposal if you have any questions.

Best regards,

The Mobellia team

Hello,

We sincerely apologize for the difficulties encountered during the delivery of your order.

Although we systematically ask our carriers to deliver all packages of an order at once, it can unfortunately happen that some packages are shipped separately. In your case, 3 out of the 4 expected packages were indeed delivered during the first attempt.

In order to accurately identify the missing package and avoid any errors in processing your case, our customer service has requested photos of the received packages. This process allows us to precisely verify the references and tracking numbers associated with each item of the order.

When a carrier notices that only part of an order has been delivered, a new presentation is generally scheduled automatically the next day to limit the customer's wait. Unfortunately, despite our exchanges with the carrier, they were ultimately unable to locate the missing package.

Thanks to our joint verifications, we were able to identify that it was a cushion cover. In order to resolve the situation as quickly as possible, we have therefore proceeded to ship a new cover to complete your garden set.

We fully understand your dissatisfaction with these inconveniences beyond your control and thank you for your patience throughout the processing of your case.

Best regards,

The Mobellia team

Hello Victor,

We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.

However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.

As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.

However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.

For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.

We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.

Sincerely,

The Mobellia team

refund made