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J
Rating: 5 out of 5
Table very well packaged, very heavy package with no handles to lift it
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1 and 5 stars
Reset filtersH
Rating: 5 out of 5
Product conforms to the description Satisfied
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R
Rating: 5 out of 5
order delivered quickly
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F
Rating: 5 out of 5
Just ... Magnificent! Finally a quality product that meets our expectations
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V
Rating: 5 out of 5
Top notch
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S
Rating: 5 out of 5
Great service, great products. I would order again anytime.
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K
Rating: 5 out of 5
fast delivery beautiful product
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F
Rating: 5 out of 5
Following a quickly received order of 6 Murano garden chairs, I want to thank customer service because one of the chairs was defective and a new one was sent immediately. Very responsive and very professional customer service. A site that I highly recommend.
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G
Rating: 5 out of 5
Very pleased with our furniture, good quality and prompt service from Mobellia
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N
Rating: 5 out of 5
Furniture in accordance with the order, very high quality and very aesthetic, meets my expectations. To see over time how it holds up!!!
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A
Rating: 5 out of 5
Product conforms to the description, fast and careful delivery
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M
Rating: 5 out of 5
So far, great job
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G
Rating: 5 out of 5
good product, fast shipping, a very serious site, I recommend
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H
Rating: 5 out of 5
Very good with interlocutors who respond to questions quickly and clearly
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C
Rating: 5 out of 5
Despite the issues with the carrier, we finally received our garden furniture. Delivery problems are often blamed on the seller, but it's often the transport companies that mess things up...
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M
Rating: 5 out of 5
The products meet our expectations, despite some damaged chairs during transport (packaging could be improved) the customer service was very responsive.
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P
Rating: 5 out of 5
Completely satisfied with the purchase. Excellent quality furniture. Bought a 2-seater sofa that arrived disassembled but was easy to assemble
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M
Rating: 5 out of 5
Very nice finish! Easy to assemble. Express delivery!
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S
Rating: 1 out of 5
We were advised that delivery would be 5-8 days from order however we have still not heard anything on when the furniture will be delivered. We are not very happy with this service
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Response from Mobellia
Dear Sukhjinder,
Thank you for your feedback.
You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.
At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.
Kind regards,
The Mobellia Team
Thank you for your feedback.
You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.
At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.
Kind regards,
The Mobellia Team
W
Rating: 5 out of 5
Everything went great, would love to do it again anytime
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L
Rating: 5 out of 5
Perfect Just plan for handling for the delivery because the delivery person was alone and left the sofa on the sidewalk
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V
Rating: 1 out of 5
Beautiful product. The color of the cushions is slightly different from the photo, a bit darker.
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Response from Mobellia
Hello Véronique,
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team
N
Rating: 5 out of 5
I highly recommend Mobellia for their professionalism, efficiency, and especially their attentiveness.
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J
Rating: 5 out of 5
Mobellia is a very serious company with high-end items of very good quality. Excellent customer service when there is the slightest issue, I recommend 100%
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E
Rating: 5 out of 5
Matches the description. Super fast shipping
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G
Rating: 5 out of 5
Easy to order, very pleased with the product and being able to speak to a person is a major plus
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C
Rating: 5 out of 5
In accordance with the description
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C
Rating: 5 out of 5
Fast delivery. Products conform to the site. I am delighted with my purchase.
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L
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
I bought a set of garden sofas and armchairs: excellent materials, aesthetically wonderful. Delivery even ahead of schedule by a couple of days.
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K
Rating: 1 out of 5
I haven’t received my order yet
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C
Rating: 5 out of 5
Product completely compliant
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D
Rating: 5 out of 5
Quality set
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M
Rating: 1 out of 5
There is an impact on the table, I am really disappointed. I am waiting for a response for an exchange.
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Response from Mobellia
Hello Madam,
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
E
Rating: 5 out of 5
Fast delivery, plush table, very nice finish
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H
Rating: 5 out of 5
Very beautiful quality, easy and quick assembly, magnificent table!
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J
Rating: 5 out of 5
Delighted with our sofas. Exactly as we expected. Prompt delivery and good communication. Thank you
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F
Rating: 5 out of 5
Already answered. Satisfied with the order, the contact with the interlocutor Léa, as well as the efficiency and kindness of the delivery person. Satisfaction and return of the product received quickly
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B
Rating: 5 out of 5
NO PROBLEM
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I
Rating: 5 out of 5
Fast delivery, very good quality material
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