Customer reviews of Mobellia

Hello Victor,

We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.

However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.

As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.

However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.

For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.

We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.

Sincerely,

The Mobellia team

refund made

Dear Sukhjinder,

Thank you for your feedback.

You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.

At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.

We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.

Kind regards,

The Mobellia Team

Hello Véronique,
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team