English 
R
Rating: 5 out of 5
The best after-sales service I have ever known. Extraordinary service.
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 2 and 5 stars
Reset filtersD
Rating: 5 out of 5
Just as ordered perfect and speedy delivery
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L
Rating: 5 out of 5
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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C
Rating: 2 out of 5
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
M
Rating: 5 out of 5
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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D
Rating: 5 out of 5
Fast delivery and top-notch customer service
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G
Rating: 5 out of 5
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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C
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Happy with our purchase
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F
Rating: 2 out of 5
Disappointed because the product does not match its description on the site!
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Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
S
Rating: 5 out of 5
Very nice quality, consistent with the photos on the site. Very fast shipping.
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L
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
very satisfied with the table and the service
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C
Rating: 5 out of 5
Simple, quick.
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F
Rating: 5 out of 5
Very nice garden lounge
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E
Rating: 5 out of 5
Everything perfect, packaging, shipping speed, quality…
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C
Rating: 5 out of 5
We are delighted with our purchase. The chairs and cushions are great. Very nice product
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H
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Good morning. I have received the order very well, I have only seen some very small dents in the aluminum. But they are there. The packages are very well protected. I also ordered the furniture covers two weeks ago and I have not received a response on when I will receive them. Can you give me more information? Regards
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S
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Superb set. What we liked, the quality of the whole and the speed of delivery. Good company. Very happy
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F
Rating: 5 out of 5
Serious company, delivery times respected
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P
Rating: 5 out of 5
Product conforms to our expectations
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J
Rating: 5 out of 5
Table very well packaged, very heavy package with no handles to lift it
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N
Rating: 2 out of 5
Plastic parts arrived broken, I reported it but received no response from the store!!!
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Response from Mobellia
Hello,
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
H
Rating: 5 out of 5
Product conforms to the description Satisfied
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R
Rating: 5 out of 5
order delivered quickly
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F
Rating: 5 out of 5
Just ... Magnificent! Finally a quality product that meets our expectations
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V
Rating: 5 out of 5
Top notch
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S
Rating: 5 out of 5
Great service, great products. I would order again anytime.
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K
Rating: 5 out of 5
fast delivery beautiful product
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F
Rating: 5 out of 5
Following a quickly received order of 6 Murano garden chairs, I want to thank customer service because one of the chairs was defective and a new one was sent immediately. Very responsive and very professional customer service. A site that I highly recommend.
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G
Rating: 5 out of 5
Very pleased with our furniture, good quality and prompt service from Mobellia
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N
Rating: 5 out of 5
Furniture in accordance with the order, very high quality and very aesthetic, meets my expectations. To see over time how it holds up!!!
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A
Rating: 5 out of 5
Product conforms to the description, fast and careful delivery
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M
Rating: 5 out of 5
So far, great job
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G
Rating: 5 out of 5
good product, fast shipping, a very serious site, I recommend
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H
Rating: 5 out of 5
Very good with interlocutors who respond to questions quickly and clearly
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C
Rating: 5 out of 5
Despite the issues with the carrier, we finally received our garden furniture. Delivery problems are often blamed on the seller, but it's often the transport companies that mess things up...
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M
Rating: 5 out of 5
The products meet our expectations, despite some damaged chairs during transport (packaging could be improved) the customer service was very responsive.
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