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B
Rating: 5 out of 5
Very efficient and speedy supply and delivery.
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Customer reviews of Mobellia
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 033 published reviews
Summary of reviews
Mobellia consistently delivers on quality products and fast, reliable service. Customers highlight beautiful, well-packaged furniture and sturdy construction, with quick delivery and responsive, efficient customer support that resolves issues promptly. The shopping experience is praised for organized shipping, straightforward assembly, and thorough packaging that protects items during transit. Overall, buyers repeatedly note durable materials, thoughtful packaging, and dependable delivery that supports a positive, repeat-ready relationship with the store.
Reviews 3 and 5 stars
Reset filtersM
Rating: 3 out of 5
Delivery on time but not at the foot of my building as announced. Parasol in good condition and in accordance with the information available on the site. Assembly and usage instructions are brief; no information, particularly on how to remove the fabric. Problem, the fabric of the parasol has two small holes which I fear will enlarge over time. I will contact customer service about this.
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Response from Mobellia
Hello Martine,
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
Thank you for taking the time to share your experience.
We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.
A new replacement fabric should be sent to you very soon to definitively resolve this issue.
We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.
Best regards,
The Mobellia team
J
Rating: 5 out of 5
Fast delivery, good product that meets our expectations
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M
Rating: 3 out of 5
The garden furniture ordered was supposed to be delivered in 6 packages. I received three the day before yesterday, 2 yesterday, and for the 3rd which contains the Calvi 3-seater sofa, it is unknown... the delivery method is therefore a big problem!
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Response from Mobellia
Hello Michel,
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.
Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.
If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
A
Rating: 5 out of 5
The products are of quality. An impeccable and fast customer service, the staff as well. Thanks again to Léa and I hope to see you next time. Thank you
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M
Rating: 3 out of 5
the cushions arrived unstitched
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Response from Mobellia
Hello Mari Carmen,
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.
Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.
Best regards,
The Mobellia team
C
Rating: 5 out of 5
Very good, very fast delivery. Quality furniture
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A
Rating: 5 out of 5
AS IT IS ADVERTISED VERY CORRECTLY
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J
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Beautiful quality.
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C
Rating: 5 out of 5
I highly recommend. Professional, responsive service of great quality. Everything went perfectly from start to finish. Serious team, attentive and very efficient. Thank you for your professionalism!
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M
Rating: 5 out of 5
fast delivery, item as described, tracked delivery and responsive call center
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M
Rating: 5 out of 5
Superb garden lounge. The waiting times were long because the material was out of stock. Upon receipt, I reported a few small issues (different color, chairs compared to armchairs). Mobellia reacted immediately and replaced the defective material that I received two days later. Responsive service, I will not fail to advertise in my circle.
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M
Rating: 5 out of 5
Great furniture, speedy delivery, love it!
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F
Rating: 5 out of 5
Very good. I already know this product because I have the table and the chairs. I'm waiting for the invoice that
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K
Rating: 5 out of 5
Stunning furniture, lightweight and easy to clean, perfect table. Super satisfied with the purchase.
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R
Rating: 5 out of 5
The best after-sales service I have ever known. Extraordinary service.
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D
Rating: 5 out of 5
Just as ordered perfect and speedy delivery
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L
Rating: 5 out of 5
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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M
Rating: 5 out of 5
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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D
Rating: 5 out of 5
Fast delivery and top-notch customer service
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G
Rating: 5 out of 5
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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C
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Happy with our purchase
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S
Rating: 5 out of 5
Very nice quality, consistent with the photos on the site. Very fast shipping.
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L
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
very satisfied with the table and the service
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C
Rating: 5 out of 5
Simple, quick.
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F
Rating: 5 out of 5
Very nice garden lounge
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E
Rating: 5 out of 5
Everything perfect, packaging, shipping speed, quality…
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C
Rating: 5 out of 5
We are delighted with our purchase. The chairs and cushions are great. Very nice product
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H
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Good morning. I have received the order very well, I have only seen some very small dents in the aluminum. But they are there. The packages are very well protected. I also ordered the furniture covers two weeks ago and I have not received a response on when I will receive them. Can you give me more information? Regards
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S
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Superb set. What we liked, the quality of the whole and the speed of delivery. Good company. Very happy
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F
Rating: 5 out of 5
Serious company, delivery times respected
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P
Rating: 5 out of 5
Product conforms to our expectations
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C
Rating: 3 out of 5
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
J
Rating: 5 out of 5
Table very well packaged, very heavy package with no handles to lift it
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H
Rating: 5 out of 5
Product conforms to the description Satisfied
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