Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
We sincerely thank you for your very positive comment. We are glad to know that the process was perfect for you. We hope to see you again soon at Mundo-Surf.
Sincerely,
The boutique team.
J
Jerry L.
Rating: 4 out of 5
following a purchase from 13/05/2026
Only downside was the shipping cost
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Response from Mundo-Surf
Dear Jerry,
Thank you very much for your positive review of 4/5 for Mundo-Surf! We appreciate your feedback on the shipping costs and will certainly take this into consideration to improve our service. We hope to welcome you back to our site soon.
Best regards,
The Mundo-Surf Team
J
JOSE G.
Rating: 4 out of 5
following a purchase from 04/05/2026
Store with a lot of choices, friendly and attentive staff THANK YOU
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Response from Mundo-Surf
Hello José,
We sincerely thank you for your positive review and for the rating of 4/5. We are delighted that you appreciated our wide range of products and the welcome from our team. Don't hesitate to come back to see us, we will always be happy to advise you.
See you soon at Mundo-Surf!
K
Kostas O.
Rating: 4 out of 5
following a purchase from 21/04/2026
Everything perfect with a little bit delayed pickup.
Response from Mundo-Surf
Dear Kostas,
Thank you for your feedback! We are thrilled to hear that you had a great experience with us at Mundo-Surf. We apologize for the delay in pickup and appreciate your understanding. We look forward to welcoming you back in the future!
W
WOLFF T.
Rating: 4 out of 5
following a purchase from 18/03/2026
A small reference issue but a responsive and perfect customer service.
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Response from Mundo-Surf
Thank you for your positive feedback and for your understanding regarding the small reference issue. We are delighted to hear that our after-sales service met your expectations. Please feel free to reach out to us for any questions or future needs!
G
Guillermo T.
Rating: 4 out of 5
following a purchase from 01/03/2026
One more sticker that is
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Response from Mundo-Surf
Thank you very much, Guillermo!
We take note. Next time, if you ask us, we will be happy to add a sticker to your order.
We look forward to seeing you soon at Mundo Surf! 🤙
P
pascal B.
Rating: 4 out of 5
following a purchase from 14/03/2026
Very well. However, considering the weight and volume of the bodyboard, I would have liked to have free shipping as I have had before.
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Response from Mundo-Surf
Hello Pascal, thank you for your feedback! We are delighted that you are very satisfied with your purchase. Regarding your comment about the weight and volume of the bodyboard, unfortunately, we cannot offer free shipping for this type of product due to its size. Nevertheless, we hope that your experience remains positive and that you will fully enjoy your bodyboard!
T
Txus L.
Rating: 4 out of 5
following a purchase from 16/02/2026
very fast
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Response from Mundo-Surf
Thank you very much, Txus!
We are glad to know that your order arrived very quickly. At Mundo Surf, we always work to make your purchases smooth and hassle-free.
V
Valerio S.
Rating: 4 out of 5
following a purchase from 12/02/2026
The delivery was very fast and the product well packaged, quite satisfied with the purchase because it was discounted. The costs borne by the customer for the return remain a limitation.
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Response from Mundo-Surf
Thank you very much for your feedback!
We are happy that the delivery was fast and that the product was well packaged. We are glad that you are satisfied with the purchase thanks to the discount.
Regarding returns, we confirm that shipping costs are the responsibility of the customer, as stated in our policy, which still offers up to 100 days to make the return.
Thank you again for choosing Mundo Surf!
I
Iria S.
Rating: 3 out of 5
following a purchase from 16/02/2026
Easy and quick shipping. Returns are not convenient and the costs are borne by the buyer.
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Response from Mundo-Surf
Thank you very much for your comment, Iria! We are glad to know that the shipping was easy and quick. Regarding returns, at Mundo Surf we offer up to 100 days to return products, and according to our policy, shipping costs are borne by the buyer, which allows us to maintain competitive prices and the greatest variety of products. We appreciate your feedback and hope to offer you an even better experience on your next purchase.
F
Frank N.
Rating: 3 out of 5
following a purchase from 26/12/2025
Long delivery times, the site stated within 2-5 working days.
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Response from Mundo-Surf
Dear, thank you very much for your review and for your patience. As you mentioned, the delivery times were longer than expected; this is because shipments within Europe can be delayed by carriers during the Christmas period. We apologize for the inconvenience. We hope everything arrived in good condition. We offer the best service in the industry with over 5000 products in stock at www.mundo-surf.com.
Ignacio, customer service manager at MundoSurf
B
BEATRIZ L.
Rating: 3 out of 5
following a purchase from 01/01/2026
I arrived after the Day of the Kings, so the gift was of no use to me at all
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Response from Mundo-Surf
Thank you very much for your comment, Mercedes! We sincerely regret that the gift did not arrive in time for the Day of the Kings. We had a stock error with the original case that delayed the shipment by one day, preventing delivery before January 6th. We hope you can understand this specific inconvenience and that the new case is to your liking. At Mundo Surf, we work to offer the best surf and bodyboard material as quickly as possible.
Ignacio, customer service manager at MundoSurf
S
Stefan J.
Rating: 4 out of 5
following a purchase from 16/12/2025
Fast flawless and timely delivery - the usual shipping and delivery notification was missing, so it was a surprise delivery. Otherwise everything perfect.
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Response from Mundo-Surf
Thank you very much for your feedback. Nice to hear that the delivery arrived quickly, flawlessly, and on time. It's a pity that the usual shipping and delivery notifications were missing – we hope the surprise was positive. Otherwise, we are glad that everything was perfect.
Ignacio from customer service
P
Pierre S.
Rating: 4 out of 5
following a purchase from 12/12/2025
Delivered on time
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Response from Mundo-Surf
Perfect, happy that your order was delivered on time from our surf, bodyboard, and skate shop.
Ignacio from customer service
A
Alejandro G.
Rating: 4 out of 5
following a purchase from 28/11/2025
The purchased product is fantastic. Not so much the delivery.
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Response from Mundo-Surf
Thank you for your comment Alejandro. We are glad that you are happy with the product, and we take note of your experience with the messaging to improve. In our surf, bodyboard, and skate shop, we always strive to make the entire process satisfactory.
Ignacio from customer service
R
Rubén R.
Rating: 4 out of 5
following a purchase from 28/11/2025
-
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Response from Mundo-Surf
Thank you for your support. We are glad that you are satisfied with our surf, bodyboard, and skate shop.
Ignacio from customer service
R
Ricardo R.
Rating: 4 out of 5
following a purchase from 20/10/2025
Cool
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Response from Mundo-Surf
Thank you for your comment Ricardo. We are glad that you are happy with our surf, bodyboard, and skate shop.
Ignacio from customer service
P
pedro antonio L.
Rating: 3 out of 5
following a purchase from 20/10/2025
Respectful treatment within the conventional.
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Response from Mundo-Surf
Thank you for your comment Pedro Antonio. We are glad that you received respectful treatment in our surf, bodyboard, and skate shop.
Ignacio from customer service
N
Nacho D.
Rating: 4 out of 5
following a purchase from 02/09/2025
-
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Response from Mundo-Surf
Thank you for your review Nacho! We are glad that you are satisfied with our surf, bodyboard, and skate shop.
Ignacio from customer service
F
Francisco Javier O.
Rating: 3 out of 5
following a purchase from 04/09/2025
Happy until the moment of delivery. I paid for delivery in 24 hours and it was "delayed". I even had to go pick up the package at the GLS destination center.
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Response from Mundo-Surf
Hello Francisco and thank you for your order. We are glad everything arrived well.
It seems that the delivery was made from 24h to 48h due to a small delay on the route. We will check with the agency to ensure it doesn't happen again.
Best regards.
Ignacio from customer service.
A
Andrea M.
Rating: 3 out of 5
following a purchase from 25/08/2025
Good prices but return services with expensive shipping including shipping costs for equipment
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Response from Mundo-Surf
Hello Andrea,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically sustainable for us, especially in the surf industry, where products are bulky and logistics costs are very high.
However, we have designed a very flexible return policy, which we believe meets the needs of our customers:
100 days to return any product.
Full refund of the amount paid within the first 14 days of receiving the order.
Our goal is always to ensure your satisfaction with the purchase, and for this reason, we try to find a balance between sustainability, economic feasibility, and customer service.
Thank you again for your comment, it helps us to continuously improve.
Best regards,
The Mundo-Surf team
M
Matteo B.
Rating: 4 out of 5
following a purchase from 21/08/2025
There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended
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Nicoleta P.
Rating: 3 out of 5
following a purchase from 16/08/2025
Hello I have been satisfied with the purchased products and the delivery time. However, the minimum amount to place an online order seems very high to me.
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Response from Mundo-Surf
Hello Nicoleta,
Thank you for sharing your opinion. We are glad to know that you are satisfied with the products and the delivery time. We take your comment about the minimum amount to place an order into account, as we continuously seek to improve our customers' experience. We hope to see you again soon at Mundo-Surf.
Best regards,
The Mundo-Surf team
E
ESTHER C.
Rating: 3 out of 5
following a purchase from 26/06/2025
Very satisfied with the purchase and the shipping
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Cristiano P.
Rating: 4 out of 5
following a purchase from 06/06/2025
Delivered on time without any issues. Just some difficulty in tracking the package at the time of shipment: I received the information about the imminent delivery from the courier only on the same day... however, without any problem.
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Victor B.
Rating: 3 out of 5
following a purchase from 31/03/2025
You could have just put in a simple sticker, it would have been a nice touch.
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Edurne Z.
Rating: 4 out of 5
following a purchase from 23/03/2025
Product matches description
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Laura V.
Rating: 3 out of 5
following a purchase from 24/03/2025
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
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Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
S
Santiago D.
Rating: 4 out of 5
following a purchase from 25/02/2025
I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.
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Prudencio T.
Rating: 3 out of 5
following a purchase from 01/02/2025
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
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Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
L
Laurent M.
Rating: 4 out of 5
following a purchase from 24/12/2024
CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.
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francisco J.
Rating: 4 out of 5
following a purchase from 14/10/2024
I ordered a polyurethane resin for repairs on the surfboard but it arrived hardened so I complained to them by whatsapp and they attended me very well but they sent me another can that was hardened I contacted them again and they sent me a third can with which they made a video opening it so I could see that it was not hardened. They sent it to me again by GLS but I was not at home so I got a message which I could not see because it was in the mail spam .... In short, it was quite an odyssey but I have to admit that they did their best to solve it and they did not abandon me at any moment.
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Sérgio M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Emmanuel P.
Rating: 4 out of 5
following a purchase from 14/11/2024
Very good. Good order tracking
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Iñaki F.
Rating: 4 out of 5
following a purchase from 01/11/2024
All correct
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Raimundo G.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything perfect
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 30/09/2024
Speed
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federico patricio V.
Rating: 4 out of 5
following a purchase from 14/09/2024
Excellent Service!
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ines N.
Rating: 3 out of 5
following a purchase from 17/08/2024
Items in excellent condition. Mas ao selecionar o método de pagamento, não informam que as datas de entrega podem mudar. Eu paguei para vir em 2 dias , paguei logo é só recebi depois de 4 dias . This part was really unpleasant.
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Response from Mundo-Surf
Hello Inés and thank you for your order. Regarding the shipment, your order was placed on Saturday, August 17th, and the payment was confirmed by bank transfer on August 20th. So your order was delivered within 48h from the payment confirmation.
Thank you! Best regards.
R
Rita D.
Rating: 3 out of 5
following a purchase from 15/08/2024
5 for the speed of shipment 5 for the h72-UV resin 2 for the fiberglass fabric that arrived full of small pieces of wood and with a transverse crack, which was only noticed when resin was applied, overlapping the color. 3 for customer support: 5 for clarification on materials 0 for solution/compensation for having sent the fabric in these conditions. Ou seja, apenas recomendam que para a proxima esteja mais atenta antes de aplicar a resina ou que compre um rolo inteiro ou que disfarce o estrago comprando uma das suas tintas. I was quite disappointed this time. It is not usual, so I trust that everything will be in good condition. Recomendo que verifiquem bem a tela antes de a usar.
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Response from Mundo-Surf
Hi Rita, thank you for your request and your message.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
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