Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
5 4 524 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 3 and 4 stars

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V
Verified buyer
Rating: 4 out of 5
following a purchase from 03/12/2017
Good service to a good price! My delivery got delayed by one month so that is one star less! I haven't had time to test the stuff I bought so I can't evaluate yet
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/12/2017
Fast service, good quality product
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 02/01/2018
Everything was great. The guy who answers the whatsapp answered all my questions instantly and the order arrived great the day after I bought it.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/12/2017
Of the four items I ordered, two were defective....They should check the merchandise a little more. I would like to think that being Christmas they would be more saturated with work and it was a punctual failure.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/12/2017
You see, in the end it took me 3 weeks, and I had to pay 20 euros more to the letter carrier. The suit was not exactly the same, it has the logos in dark gray, not white, as it was in the photo. But well, it's a very good suit, and the invention too. I want you to know that there is a trick to avoid the 20 euros of customs, and make an invoice of no more than 150 euros. It is clear that you can only do it with customers you trust, but well, I'll leave it there... Best regards and see you again.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/12/2017
Fast and satisfactory shipping and the product was well protected. The only downside I can expose is to have asked the store to send it to me - if possible - packaged as a gift, something that finally was not done.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 27/12/2017
The products are perfect, the only downside is the courier at the time of delivery who delivered it to me a few days later because when he was due to deliver it he couldn't find the address and decided to give it to me another day.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 24/10/2017
A reliable website, that listens to you if there are any problems with the order, I would repeat.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/12/2017
Very fast
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/12/2017
Hello, the "delay" in the delivery is more than justified the dates were very complicated, if not square with Christmas would have arrived on time.... the only "but" is with the packaging of foam ....se should be disassembled in transport and I imagine that seeing what was more careful and arrived well ... I will repeat purchase without doubt thanks.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/12/2017
Very fast
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 16/12/2017
What I didn't like was that the order arrived late and I had to complain several times.
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Response from Mundo-Surf
Hello Maria Angeles and thank you for your comment. We are very sorry for the delay with the delivery of your order, we have made the relevant claims to the carrier.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/12/2017
Fast and effective
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/12/2017
Well
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/12/2017
Good site, easy procedure, fast shipping and good products. Some products could have better quality in the finish - with the "shaper's"branded keels"
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/12/2017
the parcel service is one of the worst in the market.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/11/2017
Quite a variety of products and good quality. The explanatory videos are quite good.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/11/2017
Good
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/11/2017
The keel wrench arrived all rusty, they should check the orders before delivery.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 23/11/2017
all good, the only thing is that I think that spending more than 200eur. the postage to the Balearic Islands should be free ... other online stores for much less money sent for free.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/02/2017
All good and fast
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/11/2017
I like it
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/11/2017
Very good
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good and fast
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 31/10/2017
well
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/10/2017
Payment could also be made by cash on delivery. Banks charge escasndalo commissions.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 23/10/2017
Efficient
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/09/2017
Very fast shipping and receipt
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/10/2017
Images trap, not inclye leash, I had to buy a separate one for 20 euros.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/10/2017
Somewhere it should say that the UV polyester is not suitable for filling deep things, for example the plugs. I ended up buying a UV kit and then another one with hardener.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/10/2017
Everything was correct. The treatment as always excellent
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/08/2017
The treatment is very good, I had a problem with the website and they solved it over the phone. As for advice, Sebas advised me well and knows what he is talking about.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/09/2017
Clear, fast and simple
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/09/2017
I am happy with my order, which I could follow from order to receipt with the information given by the people of the site.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/09/2017
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
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Response from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/08/2017
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/07/2017
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2017
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/07/2017
Very reliable.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 12/07/2017
Everything perfect
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