Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
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Response from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/08/2017
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/07/2017
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/07/2017
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/07/2017
Very reliable.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/07/2017
Everything perfect
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/07/2017
a bit expensive shipping
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/07/2017
Good
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 16/06/2017
I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 09/06/2017
They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2017
All correct
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/05/2017
Price and speed
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/05/2017
The purchase process and shipping was good and fast. As advertised.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/05/2017
Prompt receipt of order
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/05/2017
The experience has been good. Fast and on time delivery.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/05/2017
I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.
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Response from Mundo-Surf
Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/05/2017
I received what I wanted within the deadline in good condition.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/05/2017
it was not specified that he was not wearing an anklet
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/05/2017
all right
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/05/2017
Easy to purchase, meeting delivery deadlines
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
With a delivery tracker it would have been 5 stars.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/04/2017
Everything is very clear. It gives a lot of security to buy online from you. Phenomenal.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2017
Quick delivery, I had my order in two days.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 15/04/2017
Normal
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/04/2017
I asked for some stickers to be sent to me but did not receive any.
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Response from Mundo-Surf
Hello christofer and thank you for your order, Unfortunately we are out of stickers at the moment, that's why we haven't put any in your package, we will have some soon. We will have some soon, I hope we can send you some in your next order. Regards Laura
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 31/03/2017
Very good products but shipping needs to be improved a lot.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 04/04/2017
I think you can give better prices
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/03/2017
All good
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/03/2017
recommended, 9
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/03/2017
I placed the order on a Thursday morning, on Friday morning Sending indicated that my order was in delivery and I would receive it that same day. It did not arrive in the morning so I called them to see if they could tell me the estimated time of delivery since I had to leave, they gave me a cell phone number that no one answered all afternoon and the order did not arrive. On Monday my order was back in delivery and pending delivery that same day, no one answered the cell phone and no one delivered the order. It finally arrived Tuesday morning and the packaging was a large plastic envelope which is fine as long as it is transported carefully. The plastic envelope of the lock I bought was broken, the lock was fine but the kerosene tablets had waxed the leash!!!! Not to complain but neither is the state nor the way in which in my opinion the order should be delivered, especially if you commit to deliver the order in 48h. I remember having a better experience with Tipsa, I think it was called, with my previous order, on your part great, thanks!
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Response from Mundo-Surf
Hello omar and thank you for taking the time to value our service. We take into account the problem of kerosene, we will pack them in plastic bags so that they do not stain the rest of the products.
As for the delay in delivery, we apologize, we have raised your complaint to the transport company. Best regards.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/02/2017
Everything was perfect. The model, the delivery, the service. I would recommend it 100%.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/01/2017
The communication by wassap was quite weak, the rest was fine. Thank you!
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/01/2017
Good Experience although it is also paid, cheaper prices for other Webs if you know languages and search well, however and in my case I prefer to leave my money in Spain to this site that is Spanish as I have been an immigrant and as ours nothing (although they could be updated to the European level and not want to earn so much in such a short time they have been alive), greetings.
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 19/01/2017
Well
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/01/2017
Very good
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 09/01/2017
It is difficult to be in contact with the staff of mundo-surf and it would be nice that as a customer they would give me more security in the information they give me about the purchased item.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/12/2016
The information on the stock website was not correct and took a long time to deliver. The response to this from the company was excellent. But they should improve the stock available on the web versus the real one.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2017
Good
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/01/2017
Fast and effective
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/01/2017
Correct
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