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I
Rating: 4 out of 5
All correct
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
Everything perfect
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F
Rating: 4 out of 5
Speed
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F
Rating: 4 out of 5
Excellent Service!
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I
Rating: 3 out of 5
Items in excellent condition. Mas ao selecionar o método de pagamento, não informam que as datas de entrega podem mudar. Eu paguei para vir em 2 dias , paguei logo é só recebi depois de 4 dias . This part was really unpleasant.
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Response from Mundo-Surf
Hello Inés and thank you for your order. Regarding the shipment, your order was placed on Saturday, August 17th, and the payment was confirmed by bank transfer on August 20th. So your order was delivered within 48h from the payment confirmation.
Thank you! Best regards.
Thank you! Best regards.
R
Rating: 3 out of 5
5 for the speed of shipment 5 for the h72-UV resin 2 for the fiberglass fabric that arrived full of small pieces of wood and with a transverse crack, which was only noticed when resin was applied, overlapping the color. 3 for customer support: 5 for clarification on materials 0 for solution/compensation for having sent the fabric in these conditions. Ou seja, apenas recomendam que para a proxima esteja mais atenta antes de aplicar a resina ou que compre um rolo inteiro ou que disfarce o estrago comprando uma das suas tintas. I was quite disappointed this time. It is not usual, so I trust that everything will be in good condition. Recomendo que verifiquem bem a tela antes de a usar.
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Response from Mundo-Surf
Hi Rita, thank you for your request and your message.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
D
Rating: 4 out of 5
All perfect. thank you
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S
Rating: 4 out of 5
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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M
Rating: 4 out of 5
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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J
Rating: 4 out of 5
Everything perfect
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V
Rating: 3 out of 5
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.
We hope you enjoy your t-shirt.
We hope you enjoy your t-shirt.
O
Rating: 4 out of 5
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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E
Rating: 4 out of 5
Hello, serious site and quality products.
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D
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
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T
Rating: 4 out of 5
Quality material and fast shipping!
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C
Rating: 4 out of 5
Goods are okay, shipping costs disproportionately high
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R
Rating: 4 out of 5
All perfect
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D
Rating: 4 out of 5
Everything went very smoothly and the product complied.
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I
Rating: 4 out of 5
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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C
Rating: 4 out of 5
Available and available for clarifications.
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J
Rating: 4 out of 5
All good
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F
Rating: 3 out of 5
Great choice, top products, professional.
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Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
We hope to see you again soon!
Ignacio, Customer Service
T
Rating: 4 out of 5
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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L
Rating: 3 out of 5
The delivery took 14 days but the goods are very good🤙🏄
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Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
J
Rating: 4 out of 5
All ok
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M
Rating: 4 out of 5
Cool
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J
Rating: 3 out of 5
The delivery went well but the leash is too short.
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P
Rating: 4 out of 5
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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M
Rating: 4 out of 5
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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R
Rating: 3 out of 5
Suit bag surfs too small 🤦♀️
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Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Y
Rating: 4 out of 5
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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J
Rating: 4 out of 5
Great
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C
Rating: 4 out of 5
Correct product. Packaging ok. Transport super fast and correct. But... 1) I could not change the billing address (and the "delivery" and "billing" were the same). 2) Ao 2º click o preço variou de €65,00 para €66,07 (????) 3) Idem, o custo de transporte alterou de €4,50 para € 6,50 (????) assim que voltei (2ª tentativa - p mudar a morada, e quando voltei ao site e fiz a encomenda).
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J
Rating: 4 out of 5
Very good customer service
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I
Rating: 4 out of 5
professional
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C
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.
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A
Rating: 4 out of 5
All good
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D
Rating: 4 out of 5
Fast shipping and good prices
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