Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
5 4 524 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 3 and 4 stars

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D
Dario S.
Rating: 4 out of 5
following a purchase from 26/07/2024
All perfect. thank you
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Sigurd L.
Rating: 4 out of 5
following a purchase from 17/07/2024
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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M
Miguel C.
Rating: 4 out of 5
following a purchase from 14/07/2024
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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Jose N.
Rating: 4 out of 5
following a purchase from 20/06/2024
Everything perfect
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Vassilis P.
Rating: 3 out of 5
following a purchase from 19/06/2024
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.

We hope you enjoy your t-shirt.
O
Otto F.
Rating: 4 out of 5
following a purchase from 13/06/2024
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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eric P.
Rating: 4 out of 5
following a purchase from 07/06/2024
Hello, serious site and quality products.
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D
David J.
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast and efficient
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Ahd K.
Rating: 3 out of 5
following a purchase from 03/05/2024
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
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tiago T.
Rating: 4 out of 5
following a purchase from 17/05/2024
Quality material and fast shipping!
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Cornelia A.
Rating: 4 out of 5
following a purchase from 05/05/2024
Goods are okay, shipping costs disproportionately high
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Renzo P.
Rating: 4 out of 5
following a purchase from 26/04/2024
All perfect
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DAVID B.
Rating: 4 out of 5
following a purchase from 02/05/2024
Everything went very smoothly and the product complied.
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igor L.
Rating: 4 out of 5
following a purchase from 01/05/2024
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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Carlos J.
Rating: 4 out of 5
following a purchase from 10/04/2024
Available and available for clarifications.
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julian G.
Rating: 4 out of 5
following a purchase from 08/04/2024
All good
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F
Fabrizio M.
Rating: 3 out of 5
following a purchase from 27/03/2024
Great choice, top products, professional.
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Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!

Ignacio, Customer Service
T
Thomas W.
Rating: 4 out of 5
following a purchase from 19/03/2024
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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Ludger M.
Rating: 3 out of 5
following a purchase from 27/01/2024
The delivery took 14 days but the goods are very good🤙🏄
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Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.

Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
J
João B.
Rating: 4 out of 5
following a purchase from 02/02/2024
All ok
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Matt L.
Rating: 4 out of 5
following a purchase from 03/02/2024
Cool
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Jean-Baptiste E.
Rating: 3 out of 5
following a purchase from 30/01/2024
The delivery went well but the leash is too short.
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PRUDENCIO T.
Rating: 4 out of 5
following a purchase from 11/01/2024
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 02/01/2024
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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R
Raquel P.
Rating: 3 out of 5
following a purchase from 25/12/2023
Suit bag surfs too small 🤦‍♀️
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Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno

If you have any questions, please contact us :)
Ignacio, customer service
Y
yann P.
Rating: 4 out of 5
following a purchase from 05/12/2023
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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Jacobo H.
Rating: 4 out of 5
following a purchase from 14/12/2023
Great
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Cristina C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Correct product. Packaging ok. Transport super fast and correct. But... 1) I could not change the billing address (and the "delivery" and "billing" were the same). 2) Ao 2º click o preço variou de €65,00 para €66,07 (????) 3) Idem, o custo de transporte alterou de €4,50 para € 6,50 (????) assim que voltei (2ª tentativa - p mudar a morada, e quando voltei ao site e fiz a encomenda).
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Juan David S.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good customer service
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IÑIGO I.
Rating: 4 out of 5
following a purchase from 10/12/2023
professional
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Carlos Edey M.
Rating: 4 out of 5
following a purchase from 14/11/2023
Good
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Pablo G.
Rating: 4 out of 5
following a purchase from 27/11/2023
I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.
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Alfonso F.
Rating: 4 out of 5
following a purchase from 28/11/2023
All good
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D
Daniele S.
Rating: 4 out of 5
following a purchase from 07/11/2023
Fast shipping and good prices
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D
Derek G.
Rating: 4 out of 5
following a purchase from 07/11/2023
Very good
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J
Jose Luis C.
Rating: 4 out of 5
following a purchase from 14/10/2023
They take a long time to prepare an order and send it by post to the Canary Islands, and shipping is not free if you spend 100 euros.
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Jacqueline K.
Rating: 4 out of 5
following a purchase from 20/10/2023
👍
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M
Manuel A.
Rating: 4 out of 5
following a purchase from 23/10/2023
The order arrived on time
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S
Samuel M.
Rating: 4 out of 5
following a purchase from 04/10/2023
I still don't understand that shipments to the Canary Islands have to go through customs, and thus have to pay when I pick up the order. Being in the same country.
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F
Francesca F.
Rating: 4 out of 5
following a purchase from 04/10/2023
Excellent
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