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D
Rating: 4 out of 5
Very good
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
They take a long time to prepare an order and send it by post to the Canary Islands, and shipping is not free if you spend 100 euros.
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J
Rating: 4 out of 5
👍
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M
Rating: 4 out of 5
The order arrived on time
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S
Rating: 4 out of 5
I still don't understand that shipments to the Canary Islands have to go through customs, and thus have to pay when I pick up the order. Being in the same country.
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F
Rating: 4 out of 5
Excellent
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G
Rating: 3 out of 5
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
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Response from Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
J
Rating: 3 out of 5
The board looks very good. However, it took much longer than specified.
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Response from Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
E
Rating: 4 out of 5
Precio contenido, pero GLS no es fiable. Hé esparado el articulo el viernes como previsto, pero nadie ha venido, y peor impossible de saber la nueva fecha de entrega...
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L
Rating: 3 out of 5
Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.
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M
Rating: 3 out of 5
Top! Only unfortunately much too small box where the surf suit was crumpled:(
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R
Rating: 4 out of 5
Fast and accurate
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P
Rating: 4 out of 5
Very fast and delivery was one day before confirmation.
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M
Rating: 4 out of 5
Happy with the order although it took longer than expected.
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R
Rating: 4 out of 5
very good service
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A
Rating: 4 out of 5
almost perfect!
add cheap shipping methods and it will become perfect ;)
add cheap shipping methods and it will become perfect ;)
A
Rating: 3 out of 5
Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.
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P
Rating: 3 out of 5
Fast delivery, but the glue tube was not packed, it was loose, it came loose.
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A
Rating: 4 out of 5
arrived very quickly and as expected
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L
Rating: 4 out of 5
Product description did not mention too short legs
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L
Rating: 4 out of 5
just a disappointment about the delivery company. When we followed the delivery, the company used a very long way while there was a faster possibility. But otherwise very good. Thank you very much.
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I
Rating: 4 out of 5
I think it is very good for the advice that there is material (especially on youtube) I think the issue of shipping is improvable I think it is a bit excessive to be at 99 pay the price required by the platform for the rest very happy with the platform.
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R
Rating: 4 out of 5
Everything was perfect. The only thing is that some stickers were missing as a gift!
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D
Rating: 4 out of 5
very good service and management. thank you
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M
Rating: 3 out of 5
They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.
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J
Rating: 4 out of 5
This is the second board I've bought from mundosurf. The first time it took much longer than estimated, but this time it arrived on time and in good condition. Thank you!
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J
Rating: 3 out of 5
The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.
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A
Rating: 3 out of 5
Lack of instructions on resin working times and mixing percentages
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Response from Mundo-Surf
Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas
M
Rating: 3 out of 5
The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.
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R
Rating: 4 out of 5
Very nice and fast delivery item!
You can keep on tracking your order!
You can keep on tracking your order!
M
Rating: 3 out of 5
buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Response from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian
J
Rating: 3 out of 5
Since I placed the order on July 7th, it has not arrived yet.
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J
Rating: 4 out of 5
Very fast, thank you
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F
Rating: 4 out of 5
FAST AND RELIABLE SERVICE
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X
Rating: 4 out of 5
Fast delivery and perfect product.
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F
Rating: 4 out of 5
Very fast delivery and perfect products!
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M
Rating: 4 out of 5
The site works well, delivery without problems. Customer service very correct and very happy overall.
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C
Rating: 4 out of 5
Very fast and everything correct.
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D
Rating: 4 out of 5
Good
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D
Rating: 4 out of 5
Vale o pessoal quer surfe.
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