Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
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Response from Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
J
Johannes B.
Rating: 3 out of 5
following a purchase from 17/07/2023
The board looks very good. However, it took much longer than specified.
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Response from Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
E
Emmanuel A.
Rating: 4 out of 5
following a purchase from 07/08/2023
Precio contenido, pero GLS no es fiable. Hé esparado el articulo el viernes como previsto, pero nadie ha venido, y peor impossible de saber la nueva fecha de entrega...
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Luis G.
Rating: 3 out of 5
following a purchase from 02/08/2023
Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.
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Marcus M.
Rating: 3 out of 5
following a purchase from 28/06/2023
Top! Only unfortunately much too small box where the surf suit was crumpled:(
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Ricardo J.
Rating: 4 out of 5
following a purchase from 01/07/2023
Fast and accurate
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PEDRO A.
Rating: 4 out of 5
following a purchase from 09/06/2023
Very fast and delivery was one day before confirmation.
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Maria José G.
Rating: 4 out of 5
following a purchase from 02/05/2023
Happy with the order although it took longer than expected.
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RODRIGO R.
Rating: 4 out of 5
following a purchase from 28/03/2023
very good service
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Allan R.
Rating: 4 out of 5
following a purchase from 01/03/2023
almost perfect!
add cheap shipping methods and it will become perfect ;)
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Alejandro R.
Rating: 3 out of 5
following a purchase from 02/03/2023
Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.
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Paulo Guilherme J.
Rating: 3 out of 5
following a purchase from 06/03/2023
Fast delivery, but the glue tube was not packed, it was loose, it came loose.
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Alvaro F.
Rating: 4 out of 5
following a purchase from 20/02/2023
arrived very quickly and as expected
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Lukasz R.
Rating: 4 out of 5
following a purchase from 19/02/2023
Product description did not mention too short legs
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Laurent M.
Rating: 4 out of 5
following a purchase from 08/12/2022
just a disappointment about the delivery company. When we followed the delivery, the company used a very long way while there was a faster possibility. But otherwise very good. Thank you very much.
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Ivan G.
Rating: 4 out of 5
following a purchase from 01/12/2022
I think it is very good for the advice that there is material (especially on youtube) I think the issue of shipping is improvable I think it is a bit excessive to be at 99 pay the price required by the platform for the rest very happy with the platform.
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Ricardo Adolfo M.
Rating: 4 out of 5
following a purchase from 26/11/2022
Everything was perfect. The only thing is that some stickers were missing as a gift!
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DORA P.
Rating: 4 out of 5
following a purchase from 11/11/2022
very good service and management. thank you
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Manu A.
Rating: 3 out of 5
following a purchase from 28/10/2022
They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.
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Justen R.
Rating: 4 out of 5
following a purchase from 07/10/2022
This is the second board I've bought from mundosurf. The first time it took much longer than estimated, but this time it arrived on time and in good condition. Thank you!
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Jairo G.
Rating: 3 out of 5
following a purchase from 30/08/2022
The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.
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adam mario P.
Rating: 3 out of 5
following a purchase from 31/07/2022
Lack of instructions on resin working times and mixing percentages
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Response from Mundo-Surf
Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas
M
Mauro F.
Rating: 3 out of 5
following a purchase from 06/08/2022
The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.
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Riccardo C.
Rating: 4 out of 5
following a purchase from 01/08/2022
Very nice and fast delivery item!
You can keep on tracking your order!
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Marcel R.
Rating: 3 out of 5
following a purchase from 13/07/2022
buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Response from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian
J
Jose Luis C.
Rating: 3 out of 5
following a purchase from 07/07/2022
Since I placed the order on July 7th, it has not arrived yet.
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João Paulo M.
Rating: 4 out of 5
following a purchase from 08/07/2022
Very fast, thank you
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 05/07/2022
FAST AND RELIABLE SERVICE
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Xavier C.
Rating: 4 out of 5
following a purchase from 23/05/2022
Fast delivery and perfect product.
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Filipa M.
Rating: 4 out of 5
following a purchase from 18/05/2022
Very fast delivery and perfect products!
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Miguel E.
Rating: 4 out of 5
following a purchase from 13/05/2022
The site works well, delivery without problems. Customer service very correct and very happy overall.
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Christian T.
Rating: 4 out of 5
following a purchase from 11/05/2022
Very fast and everything correct.
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David V.
Rating: 4 out of 5
following a purchase from 16/04/2022
Good
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David A.
Rating: 4 out of 5
following a purchase from 20/03/2022
Vale o pessoal quer surfe.
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Germán R.
Rating: 3 out of 5
following a purchase from 08/03/2022
The delivery times are good.
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Simone B.
Rating: 4 out of 5
following a purchase from 08/03/2022
fast and accurate shop
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Ana Maria Z.
Rating: 4 out of 5
following a purchase from 01/03/2022
Everything arrived well and fast, and the products were just as explained on the website.
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Janinazzi S.
Rating: 4 out of 5
following a purchase from 23/02/2022
Perfect... The Fifth Star is for the Lord
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Carmen C.
Rating: 4 out of 5
following a purchase from 30/01/2022
Fast delivery and truthfulness in the product.
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Josep B.
Rating: 4 out of 5
following a purchase from 21/01/2022
Punctual! but the package was damaged and poorly protected. Contents in good condition.
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