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P
Rating: 3 out of 5
Shipping takes a few days
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
All very good except the product does not meet the description.
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A
Rating: 4 out of 5
Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.
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R
Rating: 4 out of 5
Overall good.
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Y
Rating: 4 out of 5
Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.
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N
Rating: 4 out of 5
The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
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On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
V
Rating: 4 out of 5
Fast and efficient delivery. Products as described.
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G
Rating: 4 out of 5
This is the second time I have bought from this store and I will surely buy again.
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C
Rating: 3 out of 5
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
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L
Rating: 3 out of 5
They have missed the delivery date by advertising in stock something they did not have.
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M
Rating: 3 out of 5
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
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C
Rating: 4 out of 5
Arrived on time, everything well packed, good experience, I will repeat.
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C
Rating: 3 out of 5
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
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C
Rating: 4 out of 5
DU CHOIX
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C
Rating: 4 out of 5
???????
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C
Rating: 3 out of 5
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
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A
Rating: 3 out of 5
Package too fragile for the distance travelled. GLS had to recollect
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C
Rating: 3 out of 5
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
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Response from Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
C
Rating: 4 out of 5
Good sales and customer service.
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C
Rating: 3 out of 5
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
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C
Rating: 3 out of 5
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
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Response from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
C
Rating: 4 out of 5
All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.
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C
Rating: 3 out of 5
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
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MRW never again!
A
Rating: 3 out of 5
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
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C
Rating: 3 out of 5
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
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C
Rating: 4 out of 5
Satisfeito, no entanto, achei os gastos de envio bastante caros tratando-se de um produto com valor de cerca de 800 eur. Penso que teve a ver com o seguro de transporte.
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C
Rating: 4 out of 5
Very easy to order, good customer service and fast shipping and delivery.
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C
Rating: 4 out of 5
Reliable products and fast delivery
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C
Rating: 4 out of 5
It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.
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C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
The shipment was not given within the dates, it arrived within 5 days which is not so serious. The board arrived in perfect condition and very well packed. I will repeat, in fact since the purchase and this review I made two more orders, which were smaller. And those did arrive on the dates indicated.
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C
Rating: 4 out of 5
all good, except for the logistical status in the waiting area
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C
Rating: 3 out of 5
Value recommended but could be a little lower
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A
Rating: 4 out of 5
There was a problem with the size of the combination and returning the product is not very simple. But customer service is very helpful
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C
Rating: 4 out of 5
Well
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C
Rating: 3 out of 5
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
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C
Rating: 4 out of 5
Good shipping service. Fast and the contents arrived in perfect condition.
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C
Rating: 4 out of 5
I miss an explanatory booklet with basic instructions for mixing quantities mainly. In addition, some basic application instructions would be a plus.
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C
Rating: 3 out of 5
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
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C
Rating: 4 out of 5
I had to contact them by phone and the person who attended me was very kind and direct.
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