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C
Rating: 4 out of 5
Well
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
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C
Rating: 4 out of 5
Good shipping service. Fast and the contents arrived in perfect condition.
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C
Rating: 4 out of 5
I miss an explanatory booklet with basic instructions for mixing quantities mainly. In addition, some basic application instructions would be a plus.
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C
Rating: 3 out of 5
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
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C
Rating: 4 out of 5
I had to contact them by phone and the person who attended me was very kind and direct.
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C
Rating: 4 out of 5
It has a wide range of items, but not always in stock.
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C
Rating: 3 out of 5
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
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V
Rating: 4 out of 5
Great team and support
C
Rating: 4 out of 5
Not bad.
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C
Rating: 4 out of 5
Perfect, fast service and very correct attention.
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C
Rating: 4 out of 5
The payment method was defaulting to a finance company should change that, otherwise all good.
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V
Rating: 4 out of 5
everything fine. Delivery processing and product good quality. Just does not quite correspond to the color of the picture.is darker
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C
Rating: 4 out of 5
All very well
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A
Rating: 4 out of 5
Efficient and responsive, your team enabled me to recover my equipment very quickly on the other side of the world! Gracias The only problem was that the invoice did not correspond to the exact amount of the purchase excluding tax, which meant I had to pay a surcharge when I got home...
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C
Rating: 3 out of 5
The board is great but it has taken two and a half months to arrive.
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C
Rating: 4 out of 5
I have shopped here several times, I really like their fast delivery.
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C
Rating: 3 out of 5
one bottle came with a broken cap, but no other problems.
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V
Rating: 3 out of 5
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
C
Rating: 3 out of 5
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
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C
Rating: 4 out of 5
Service and shipping are the best I've seen. Very close and friendly customer service, I recommend this store 100%.
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A
Rating: 3 out of 5
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
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C
Rating: 4 out of 5
Arrived 1 day later than expected, otherwise everything perfect!
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C
Rating: 4 out of 5
all good, fast shipping and no problems
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C
Rating: 4 out of 5
The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice
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C
Rating: 4 out of 5
The navigation is very intuitive and the customer service is unbeatable.
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C
Rating: 4 out of 5
Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.
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C
Rating: 4 out of 5
Excellent service. Only flaw the packaging could have been definitely more protective. Otherwise all ok!
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C
Rating: 3 out of 5
Correct without further ado.
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C
Rating: 4 out of 5
All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.
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C
Rating: 4 out of 5
all ok
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C
Rating: 3 out of 5
Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.
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C
Rating: 4 out of 5
Fast delivery
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A
Rating: 3 out of 5
Efficient
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C
Rating: 4 out of 5
All good, good customer service, delivery on time.
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C
Rating: 4 out of 5
I don't give it 5 stars because the navigation through the App is complicated and it lacks some information about the orders that appears in the wwb.
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C
Rating: 4 out of 5
Medium/bom . Only the return of the 70 of the Fcs2 template was missing...:(. I am waiting for the return of the value 70.
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V
Rating: 3 out of 5
Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.
C
Rating: 4 out of 5
All good in general
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C
Rating: 4 out of 5
Good assortment and prices, the order took a little while, I guess because of the dates, but overall very good.
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