Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Always on the basis that I am very happy and I will repeat with this store. The attention very well and fast shipping but I would have liked a closer treatment. The experience has seemed to me closer to buying on Amazon than in a small store. If Covid allows me to do so, I will go in person the next time I buy.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/10/2020
Arrived very quickly
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/10/2020
Non ho potuto acquistare per mancanza taglia. Ma ho ricevuto subito il rimborso!!! Grazie
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 17/10/2020
Positive experience, high shipping costs compared to the value of the order. Excellent customer service
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/09/2020
The order arrived well, but there was a long delay. On the other hand, they gave me a can of catalyst and another of kerosene styrene, I understand that to compensate. If it were not for the delay, I would rate the maximum.
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 05/10/2020
good.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/10/2020
Good but I thought it would be more expensive
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/10/2020
Only used it 1 time, so I can only value the formality in the shipment, which was good. The surfer likes the model and it fits her well. The result of the material and the seams .... more ahead. Thank you and to po9r oooolas
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/09/2020
Costumer updating and communication could be better. Although all issues solved
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/09/2020
Quick and easy.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/09/2020
Well
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/09/2020
It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked
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Response from Mundo-Surf
Hello Jon and thanks for your feed back, The 24 hours delivery is valid for products "in stock" (indicated in green above the price, it is 95% of the products) and orders placed before 14h. In case of foam, like the one you have ordered, we have a preparation time of 2 to 5 days, because the foam is stored in another warehouse, where we pick up once a week. Best regards, Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/09/2020
The experience was good, but the bottle with glass microspheres was a bit broken.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 29/08/2020
Sympathy
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/08/2020
I had to cancel the order and from mundo surf they attended me correctly and gave me a full refund. I will buy here again without a doubt.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/08/2020
The delivery was fast however the condition of the product was not good.
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Response from Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/08/2020
a lot of variety of bodyboarding products. Fast delivery
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/08/2020
Fast shipping and in good condition.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/08/2020
Fast delivery of material.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/08/2020
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
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Response from Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/07/2020
I bought the kit to repair the board and following the videos on youtube I got a very good repair. Thank you!
On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2020
Fast and well conditioned products
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2020
I can't give it 5 stars because the navigation on the page, at least from my mobile (Huawei P30 Pro) was not good. It is very good about the filters but it was very complicated to apply them. You gave with your finger on a button and you marked the one next to it, little precision.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 01/06/2020
I could have used the Allen wrench included.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/06/2020
Very good product. Very fast delivery.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/06/2020
All good, it took a week.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/06/2020
Good navigation, good service and fast delivery
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
Does not reply to emails.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/06/2020
poorly packed for transport
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/05/2020
The service is very good and the delivery is fast, that's all you can ask for.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 24/05/2020
No problems ????
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/05/2020
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/05/2020
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The price of 6 plastic plugs seems excessively expensive to me.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/05/2020
It took a while, but everything else was great, thank you very much.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/05/2020
Very good in general and good service.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/05/2020
Very good and fulfills what is mentioned in each order perfectly.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/05/2020
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
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