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C
Rating: 4 out of 5
The application is easy to use. Good overall.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
Reviews 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
The delivery took as long as expected, the service was very good.
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C
Rating: 3 out of 5
I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.
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C
Rating: 4 out of 5
Buono
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C
Rating: 3 out of 5
The page takes a long time to load.
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C
Rating: 4 out of 5
....
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C
Rating: 4 out of 5
Always on the basis that I am very happy and I will repeat with this store. The attention very well and fast shipping but I would have liked a closer treatment. The experience has seemed to me closer to buying on Amazon than in a small store. If Covid allows me to do so, I will go in person the next time I buy.
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C
Rating: 4 out of 5
Arrived very quickly
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C
Rating: 4 out of 5
Non ho potuto acquistare per mancanza taglia. Ma ho ricevuto subito il rimborso!!! Grazie
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C
Rating: 4 out of 5
Positive experience, high shipping costs compared to the value of the order. Excellent customer service
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C
Rating: 4 out of 5
The order arrived well, but there was a long delay. On the other hand, they gave me a can of catalyst and another of kerosene styrene, I understand that to compensate. If it were not for the delay, I would rate the maximum.
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V
Rating: 3 out of 5
good.
C
Rating: 4 out of 5
Good but I thought it would be more expensive
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C
Rating: 4 out of 5
Only used it 1 time, so I can only value the formality in the shipment, which was good. The surfer likes the model and it fits her well. The result of the material and the seams .... more ahead. Thank you and to po9r oooolas
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C
Rating: 3 out of 5
Costumer updating and communication could be better. Although all issues solved
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C
Rating: 4 out of 5
Quick and easy.
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C
Rating: 3 out of 5
Well
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C
Rating: 3 out of 5
It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked
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Response from Mundo-Surf
Hello Jon and thanks for your feed back, The 24 hours delivery is valid for products "in stock" (indicated in green above the price, it is 95% of the products) and orders placed before 14h. In case of foam, like the one you have ordered, we have a preparation time of 2 to 5 days, because the foam is stored in another warehouse, where we pick up once a week. Best regards, Sebas
C
Rating: 4 out of 5
The experience was good, but the bottle with glass microspheres was a bit broken.
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C
Rating: 4 out of 5
Sympathy
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C
Rating: 4 out of 5
I had to cancel the order and from mundo surf they attended me correctly and gave me a full refund. I will buy here again without a doubt.
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C
Rating: 3 out of 5
The delivery was fast however the condition of the product was not good.
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Response from Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
C
Rating: 4 out of 5
a lot of variety of bodyboarding products. Fast delivery
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C
Rating: 4 out of 5
Fast shipping and in good condition.
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C
Rating: 4 out of 5
Fast delivery of material.
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C
Rating: 3 out of 5
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
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Response from Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas
C
Rating: 4 out of 5
I bought the kit to repair the board and following the videos on youtube I got a very good repair. Thank you!
On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
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On the downside I would say that the youtube link redirected me to the kit without catalytic converter and I had to buy it when I realized.
C
Rating: 4 out of 5
Fast and well conditioned products
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C
Rating: 4 out of 5
I can't give it 5 stars because the navigation on the page, at least from my mobile (Huawei P30 Pro) was not good. It is very good about the filters but it was very complicated to apply them. You gave with your finger on a button and you marked the one next to it, little precision.
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C
Rating: 4 out of 5
I could have used the Allen wrench included.
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C
Rating: 3 out of 5
Very good product. Very fast delivery.
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C
Rating: 4 out of 5
All good, it took a week.
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C
Rating: 3 out of 5
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
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However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
C
Rating: 4 out of 5
Good navigation, good service and fast delivery
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A
Rating: 3 out of 5
Does not reply to emails.
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C
Rating: 3 out of 5
poorly packed for transport
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C
Rating: 4 out of 5
The service is very good and the delivery is fast, that's all you can ask for.
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C
Rating: 4 out of 5
No problems ????
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C
Rating: 3 out of 5
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
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The products themselves arrived well and properly conditioned.
C
Rating: 3 out of 5
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
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