★★★★★
based on 5101 reviews published
Latest customer reviews
All went well as planned. Timely delivery and the material, as always, of quality.
Good material, fast service
Everything is perfect. I love the neoprene socks.
Stupendous, fast, and correct
We sincerely appreciate your very positive feedback. We are glad to know that you had a great experience with us. Your satisfaction is our priority, and we are committed to providing fast and accurate service. We hope to see you again soon at Mundo-Surf!
Sincerely,
The Mundo-Surf team.
Perfect.
Several months of waiting, when delivered not the right color and therefore all the inconvenience of returning the wrong board and the time lost in various contacts, then again several months of waiting... I ask for a commercial gesture and when the right board arrives, a low-quality pad received as compensation... While I had requested a transport cover and other accessories and stickers. Frankly, it is a lack of consideration for the customer!! (I remain polite but do not think otherwise) I absolutely do not recommend this company
Thank you for taking the time to share your feedback, even though we are sincerely sorry to read about your experience.
Indeed, there was a color error at the factory on your surfboard. As soon as we noticed it, we immediately restarted the production to deliver you the right board as soon as possible. We fully understand the frustration this may have caused, especially with the delays and exchanges involved.
Regarding the commercial gesture, the pad (grip) sent as compensation is a model from recognized and high-end brands like FCS or Channel Islands, used by many surfers for their quality and reliability. We are sorry if this did not meet your specific expectations (cover, accessories, stickers), it was not our intention to disappoint you.
At mundo-surf.com, we place great importance on customer satisfaction, especially for orders of technical surf equipment like boards. In your case, we did our best to quickly correct the error and finalize the delivery under good conditions.
We understand your dissatisfaction, but we also find your rating a bit harsh considering the solutions provided and the material ultimately received.
In any case, we remain at your disposal if you wish to discuss directly to clarify certain points or find an additional solution.
Sportingly
Thank you very much, later I will buy another white one
We are very happy to know that your experience with mundo-surf.com was positive
It will be a pleasure to help you again when you decide to buy another surfboard. We always have new options for boards, wetsuits, and surf accessories for all levels and wave conditions
See you soon and happy surfing!
Very good product
I have been using the Carver C7 for a few days, and I am delighted, I also have the Yow and I like the Carver axle more, easier to pump and the board is wonderful. Everything is fine, it arrived a day earlier than expected.
Thank you very much for your excellent review and for sharing your experience with the Carver C7. We are glad to know that the board and the axle are meeting your expectations and that the delivery was on time. Your satisfaction is our priority. We hope to see you again soon at Mundo-Surf!
Best regards,
The Mundo-Surf team.
Good prices and fast and agile service
Everything is correct.
We sincerely thank you for your comment and 5/5 rating. We are glad to know that your experience at Mundo-Surf has been satisfactory. If you have any additional suggestions or comments, please do not hesitate to let us know.
Sincerely,
The Mundo-Surf team
Very good
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted that you enjoyed your experience on our site "Mundo-Surf" and we hope to see you again soon to explore more of our universe.
Best regards,
The Mundo-Surf team
A small reference issue but a responsive and perfect customer service.
Very fast everything
Great company, very easy to order and delivered on time
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We sincerely thank you for your excellent rating. We are glad to know that your experience with Mundo-Surf has been positive. If you have any additional suggestions or comments, please feel free to share them with us. We hope to see you again soon!
Best regards,
The Mundo-Surf team
Product conforms and fast delivery
We are delighted that the product is as expected and that the delivery was quick.
Thank you for your trust and see you soon at Mundo Surf!
Top!!!
Glad that your experience with Mundo Surf was great!!!
See you very soon for your next sessions!
Very helpful in handling a somewhat complicated shipment!
Thank you very much for your review! We are happy to know that our team was very helpful in managing a somewhat complicated shipment. At Mundo-Surf, we always strive to offer quality products, safe and fast shipping, and excellent customer service to make every purchase satisfying.
Everything great
Thank you very much for your review! We are glad to know that your experience at Mundo-Surf was great. We strive every day to offer quality products, fast shipping, and exceptional customer service, ensuring that every purchase in our online surf shop is satisfactory.
We hope to see you again soon!
Waiting for them to send me resin in good condition, they are giving me trouble for a simple kg that is yellow and does not remain transparent.
As we have explained to you by email, the slightly yellowish or greenish tint of the H72-UV resin in liquid state is completely normal. This type of resin is not completely transparent until it hardens, at which point it becomes fully transparent.
This is a usual behavior of the product and does not indicate that it is in bad condition.
Very satisfied with the purchase, speed of delivery and packaging.
Thank you very much for your 5-star review! We are glad to know that you are very satisfied with your purchase at Mundo-Surf, and that you appreciated our fast delivery and secure packaging. We strive to always offer quality products and a comfortable and reliable online surfing shopping experience.
We hope to see you again soon in our store!
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Thank you very much for your feedback! We are glad to know that your experience at Mundo-Surf was positive. We strive to offer quality products and exceptional customer service, so that every purchase in our online surf shop is satisfactory.
We hope to see you again soon!
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Thank you for your review! At Mundo-Surf, we strive to always provide excellent service and quality products that make your shopping experience satisfying. We hope you enjoy your purchase and we would love to see you again soon in our online surf shop.
Delivered quickly
Thank you very much for your 5-star review! We are glad that your purchase at Mundo-Surf was delivered quickly. We always strive to provide quality surf products and excellent customer service, so that your experience with our online surf shop is optimal.
Perfect
Thank you very much for your review! We are glad to know that your experience at Mundo-Surf has been perfect. We strive to offer quality products and exceptional customer service so that every purchase is satisfactory. We hope to see you again soon in our online surf shop!
Good service!
Thank you very much for your review! We are glad to know that you enjoyed good service at Mundo-Surf. We work every day to provide the best customer service and an easy shopping experience in our online surf store.
We hope to see you again soon and continue offering you the best surf gear!
Excellent service and products
Thank you very much for your 5-star review! We are glad to know that you had an experience with excellent service and quality products at Mundo-Surf. We work every day to offer the best online surf shop, with customer service and surf equipment that meets our customers' expectations.
We hope to see you again soon!
One more sticker that is
We take note. Next time, if you ask us, we will be happy to add a sticker to your order.
We look forward to seeing you soon at Mundo Surf! 🤙
Fast and perfect communication.
Thank you very much for your feedback! We are delighted that you are satisfied with the speed and perfect communication during your purchase at Mundo-Surf. We always strive to offer quality products and exceptional customer service for an optimal online surf shop shopping experience.
Everything great
We are glad to know that everything was great. At Mundo Surf, we work to make your experience always like this.
We look forward to seeing you soon!
I did not receive any information about the shipment until I requested it. All the items received had the packaging highly damaged. Both the wax, the Finn, and the leash.
On March 18, we sent you the tracking of the shipment. With this link, you should be able to follow the progress of your order.
We are sorry if the packaging did not arrive in perfect condition and if some products were damaged. We invite you to submit a request through the complaint form for transport available on our website, so we can proceed with the compensation provided.
Thank you for your understanding.
Product as described. 100% satisfied
Speed and well packaged.
Magnificent service
Very well. However, considering the weight and volume of the bodyboard, I would have liked to have free shipping as I have had before.
Correctly delivered. Arrived neatly packaged.
Everything perfect and fast!
We are glad to know that everything was perfect and quick
We look forward to seeing you soon at Mundo Surf!
Incredible, everything was great the next day my order arrived, better than Amazon 🙂
We are glad to know that everything was incredible and that your order arrived the next day. Comments like this motivate us a lot!
We hope to see you soon at Mundo Surf!
I am very disappointed as I have not received my ordered and already paid goods.
We are very sorry for the inconvenience. Unfortunately, your package has been lost. However, we have already arranged for the shipment again yesterday, so you are expected to receive the shipment later this week.
We thank you for your understanding and patience.