/10
★★★★★
based on 4114 published reviews
★★★★★
based on 4114 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The delivery took 14 days but the goods are very good🤙🏄
Ludger M.
purchased on 27/01/2024
Translated review Answer from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
3/5
★★★☆☆
The delivery went well but the leash is too short.
Jean-baptiste E.
purchased on 30/01/2024
Translated review2/5
★★☆☆☆
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
Jose Luis G.
purchased on 11/12/2023
Translated review Answer from Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
2/5
★★☆☆☆
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
Cristina F.
purchased on 20/12/2023
Translated review Answer from Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
3/5
★★★☆☆
Suit bag surfs too small 🤦♀️
Raquel P.
purchased on 25/12/2023
Translated review Answer from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us 🙂
Ignacio, customer service
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us 🙂
Ignacio, customer service
2/5
★★☆☆☆
The order did not arrive on time and also arrived incomplete, I spoke to them by whatsapp and sooo they told me that they looked in the cameras and the product was sent asleto and did not give me options to make a claim, my question is that if I go back to make a purchase I will return incomplete again??
William F.
purchased on 25/10/2023
Translated review Answer from Mundo-Surf
Hello William and thank you for your order. As we have commented by whatsapp, we can see that according to our product scanning system 5 wax tablets were sent. But as you keep claiming that only 4 have arrived, we have refunded one of the tablets so that everything is correct.
We hope this has been solved.
Best regards!
Ignacio from customer service.
We hope this has been solved.
Best regards!
Ignacio from customer service.
2/5
★★☆☆☆
The wetsuit I ordered was broken, so I checked with an agent on the site to see if there was a possibility of exchanging it. He said the warranty request would be resolved within a week. So I requested it. It's been over two weeks now and I still don't know if I'll be able to exchange it while the time passes in which I'll be able to return the suit.
Kateryna H.
purchased on 22/09/2023
Translated review Answer from Mundo-Surf
Hello Kateryna and thank you for your order. We claimed your warranty on October 2 with the brand when we received it from you. On the 3rd we request new photos for the brand. On October 16th the brand confirmed the warranty and sent us a credit note as we did not have another suit to replace it. On the 20th we picked up your suit at your home and on the 27th you asked us that you would prefer a refund and we did so.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
3/5
★★★☆☆
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
Gino S.
purchased on 12/09/2023
Translated review Answer from Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
3/5
★★★☆☆
The board looks very good. However, it took much longer than specified.
Johannes B.
purchased on 17/07/2023
Translated review Answer from Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
2/5
★★☆☆☆
I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.
Xabier G.
purchased on 08/08/2023
Translated review Answer from Mundo-Surf
Bonjour Xabier,
Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.
Remarques,
Sébastien
Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.
Remarques,
Sébastien
2/5
★★☆☆☆
Assuming that the online store is focused on surfing and assuming that the people who work for the company are professionals in their work because they practice or at least know the sport I do not understand how they can send a high-end wetsuit folded in rectangular folds and stuffed in a cardboard box just over a span wide / long. The wetsuit has been permanently marked without having been used and the neoprene will end up suffering in those areas.
Jose S.
purchased on 03/08/2023
Translated review Answer from Mundo-Surf
Bonjour José,
Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.
Merci beaucoup,
Sebas
Responsable du service clientèle.
Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.
Merci beaucoup,
Sebas
Responsable du service clientèle.
3/5
★★★☆☆
Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.
Luis G.
purchased on 02/08/2023
Translated review3/5
★★★☆☆
Top! Only unfortunately much too small box where the surf suit was crumpled:(
Marcus M.
purchased on 28/06/2023
Translated review2/5
★★☆☆☆
The product does not correspond to the image. The sticks almost do not leave any color, different from the color advertised on the packaging.
Sofia C.
purchased on 31/03/2023
Translated review Answer from Mundo-Surf
Hi Sofia and thank you for your request. Thank you for letting us know about the actual color of the sunscreen and we have already updated the image in our online store so that the actual color is reflected. Sincerely, Ignacio from Customer Service.
3/5
★★★☆☆
Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.
Alejandro R.
purchased on 02/03/2023
Translated review3/5
★★★☆☆
Fast delivery, but the glue tube was not packed, it was loose, it came loose.
Paulo Guilherme J.
purchased on 06/03/2023
Translated review2/5
★★☆☆☆
In the end I can still use it, but the product is not the same as the photos used in the ad. At least the "hollow-fiber" inner lining is only on the chest and back when the photo shows it also on the thighs.
Giovanni M.
purchased on 21/11/2022
Translated review Answer from Mundo-Surf
Hello Giovanni. Thank you for your order and your comment. We apologize for the error in the description of this product in our online store. It has been corrected. We hope you continue to enjoy your neoprene. Best regards Ignacio, customer service manager.
3/5
★★★☆☆
They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.
Manu A.
purchased on 28/10/2022
Translated review2/5
★★☆☆☆
The invention is a very old one and I am not at all happy with it.
Antonio M.
purchased on 20/10/2022
Translated review Answer from Mundo-Surf
Hello Antonio and thank you for your order. I'm sorry to hear that you didn't like the leash. As we talked on the phone, we will proceed to change your leash for another one that you like better. Thank you! Ignacio, Customer Service Manager.
3/5
★★★☆☆
The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.
Jairo G.
purchased on 30/08/2022
Translated review