/10
★★★★★
based on 4323 published reviews
★★★★★
based on 4323 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Great choice, top products, professional.
Fabrizio M.
purchased on 27/03/2024
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Answer from
Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
We hope to see you again soon!
Ignacio, Customer Service
2/5
★★☆☆☆
Stop using GLS immediately, they are ruining your reputation.
Carl-hugo M.
purchased on 20/03/2024
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Answer from
Mundo-Surf
Hello Carl-Hugo and thank you for your order. Your delivery was slightly delayed due to the weekend and the Easter holidays when no deliveries were made. We assure you that it will go more smoothly next time.
Yours sincerely, Ignacio from Customer Service.
Yours sincerely, Ignacio from Customer Service.
3/5
★★★☆☆
The delivery took 14 days but the goods are very good🤙🏄
Ludger M.
purchased on 27/01/2024
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Answer from
Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
3/5
★★★☆☆
The delivery went well but the leash is too short.
Jean-baptiste E.
purchased on 30/01/2024
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2/5
★★☆☆☆
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
Jose Luis G.
purchased on 11/12/2023
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Answer from
Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
2/5
★★☆☆☆
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
Cristina F.
purchased on 20/12/2023
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Answer from
Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
3/5
★★★☆☆
Suit bag surfs too small 🤦♀️
Raquel P.
purchased on 25/12/2023
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Answer from
Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us 🙂
Ignacio, customer service
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us 🙂
Ignacio, customer service
2/5
★★☆☆☆
The order did not arrive on time and also arrived incomplete, I spoke to them by whatsapp and sooo they told me that they looked in the cameras and the product was sent asleto and did not give me options to make a claim, my question is that if I go back to make a purchase I will return incomplete again??
William F.
purchased on 25/10/2023
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Answer from
Mundo-Surf
Hello William and thank you for your order. As we have commented by whatsapp, we can see that according to our product scanning system 5 wax tablets were sent. But as you keep claiming that only 4 have arrived, we have refunded one of the tablets so that everything is correct.
We hope this has been solved.
Best regards!
Ignacio from customer service.
We hope this has been solved.
Best regards!
Ignacio from customer service.
2/5
★★☆☆☆
The wetsuit I ordered was broken, so I checked with an agent on the site to see if there was a possibility of exchanging it. He said the warranty request would be resolved within a week. So I requested it. It's been over two weeks now and I still don't know if I'll be able to exchange it while the time passes in which I'll be able to return the suit.
Kateryna H.
purchased on 22/09/2023
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Answer from
Mundo-Surf
Hello Kateryna and thank you for your order. We claimed your warranty on October 2 with the brand when we received it from you. On the 3rd we request new photos for the brand. On October 16th the brand confirmed the warranty and sent us a credit note as we did not have another suit to replace it. On the 20th we picked up your suit at your home and on the 27th you asked us that you would prefer a refund and we did so.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
3/5
★★★☆☆
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
Gino S.
purchased on 12/09/2023
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Answer from
Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
3/5
★★★☆☆
The board looks very good. However, it took much longer than specified.
Johannes B.
purchased on 17/07/2023
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Answer from
Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
2/5
★★☆☆☆
I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.
Xabier G.
purchased on 08/08/2023
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Answer from
Mundo-Surf
Bonjour Xabier,
Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.
Remarques,
Sébastien
Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.
Remarques,
Sébastien
2/5
★★☆☆☆
Assuming that the online store is focused on surfing and assuming that the people who work for the company are professionals in their work because they practice or at least know the sport I do not understand how they can send a high-end wetsuit folded in rectangular folds and stuffed in a cardboard box just over a span wide / long. The wetsuit has been permanently marked without having been used and the neoprene will end up suffering in those areas.
Jose S.
purchased on 03/08/2023
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Answer from
Mundo-Surf
Bonjour José,
Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.
Merci beaucoup,
Sebas
Responsable du service clientèle.
Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.
Merci beaucoup,
Sebas
Responsable du service clientèle.
3/5
★★★☆☆
Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.
Luis G.
purchased on 02/08/2023
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3/5
★★★☆☆
Top! Only unfortunately much too small box where the surf suit was crumpled:(
Marcus M.
purchased on 28/06/2023
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2/5
★★☆☆☆
The product does not correspond to the image. The sticks almost do not leave any color, different from the color advertised on the packaging.
Sofia C.
purchased on 31/03/2023
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Answer from
Mundo-Surf
Hi Sofia and thank you for your request. Thank you for letting us know about the actual color of the sunscreen and we have already updated the image in our online store so that the actual color is reflected. Sincerely, Ignacio from Customer Service.
3/5
★★★☆☆
Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.
Alejandro R.
purchased on 02/03/2023
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3/5
★★★☆☆
Fast delivery, but the glue tube was not packed, it was loose, it came loose.
Paulo Guilherme J.
purchased on 06/03/2023
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2/5
★★☆☆☆
In the end I can still use it, but the product is not the same as the photos used in the ad. At least the "hollow-fiber" inner lining is only on the chest and back when the photo shows it also on the thighs.
Giovanni M.
purchased on 21/11/2022
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Answer from
Mundo-Surf
Hello Giovanni. Thank you for your order and your comment. We apologize for the error in the description of this product in our online store. It has been corrected. We hope you continue to enjoy your neoprene. Best regards Ignacio, customer service manager.
3/5
★★★☆☆
They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.
Manu A.
purchased on 28/10/2022
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2/5
★★☆☆☆
The invention is a very old one and I am not at all happy with it.
Antonio M.
purchased on 20/10/2022
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Answer from
Mundo-Surf
Hello Antonio and thank you for your order. I'm sorry to hear that you didn't like the leash. As we talked on the phone, we will proceed to change your leash for another one that you like better. Thank you! Ignacio, Customer Service Manager.
3/5
★★★☆☆
The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.
Jairo G.
purchased on 30/08/2022
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3/5
★★★☆☆
Lack of instructions on resin working times and mixing percentages
Adam Mario P.
purchased on 31/07/2022
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Answer from
Mundo-Surf
Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas
3/5
★★★☆☆
The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.
Mauro F.
purchased on 06/08/2022
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2/5
★★☆☆☆
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Zlatko E.
purchased on 22/07/2022
Answer from
Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
2/5
★★☆☆☆
I received another color of the order.
Evgenia Z.
purchased on 16/07/2022
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Answer from
Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
3/5
★★★☆☆
Buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Marcel R.
purchased on 13/07/2022
Answer from
Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web 🙂 Regards, Sebastian
3/5
★★★☆☆
Since I placed the order on July 7th, it has not arrived yet.
Jose Luis C.
purchased on 07/07/2022
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2/5
★★☆☆☆
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
Lorenzo D.
purchased on 27/06/2022
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Answer from
Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
2/5
★★☆☆☆
Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.
Caleb K.
purchased on 24/04/2022
Answer from
Mundo-Surf
Hi Caleb, We apologize for the inconvenience, but unfortunately we have not received your complete shipping claim. Our shipments are double reinforced with cardboard and bubble wrap, as well as extra reinforcement at the nose and tail. Even so, there are occasions that due to transport a foam can be damaged. All shipments have insurance that covers these situation, but we need the complete shipping claim with pictures to replace the product. Regards,
2/5
★★☆☆☆
I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.
Jose S.
purchased on 19/05/2022
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Answer from
Mundo-Surf
Hi Jose. For logistical reasons, the fiberglass we sell is shipped rolled and folded. The fiber becomes translucent when laminated, so the small marks that may appear when handling it will not be noticeable at all on the board. You also have the possibility of buying the resin by the roll, so you have the guarantee that this fiber has not been manipulated, but you will have to buy larger quantities. Regarding the dirt, we appreciate your comment, we have reviewed the work station and the cleanliness of the cutting table so that it does not happen again. Best regards. Ignacio, Customer Service Manager.
2/5
★★☆☆☆
I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.
Paolo P.
purchased on 21/03/2022
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Answer from
Mundo-Surf
Good morning Paolo and sorry for the inconvenience you have had with your order, Regarding the DNI, we take into account your suggestion to request it as soon as we detect that the customer has not indicated it. Regarding the breakage of the microbillas, please fill out the transport claim form, so that we can offer you a solution, you will find it here: https://forms.gle/KLE57UfD7M8Veud38 Greetings, Sebas Customer Service
3/5
★★★☆☆
The delivery times are good.
Germán R.
purchased on 08/03/2022
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3/5
★★★☆☆
Shipping takes a few days
Pedro T.
purchased on 11/01/2022
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3/5
★★★☆☆
All very good except the product does not meet the description.
Cristian A.
purchased on 05/01/2022
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3/5
★★★☆☆
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
Comprador Verificado
purchased on 08/11/2021
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3/5
★★★☆☆
They have missed the delivery date by advertising in stock something they did not have.
Leonardo M.
purchased on 28/11/2021
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3/5
★★★☆☆
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
Marie-paule B.
purchased on 01/12/2021
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2/5
★★☆☆☆
I have tried to contact an assistant and have never received a response.
Comprador Verificado
purchased on 13/11/2021
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Answer from
Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
3/5
★★★☆☆
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
Comprador Verificado
purchased on 12/11/2021
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3/5
★★★☆☆
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
Comprador Verificado
purchased on 11/10/2021
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2/5
★★☆☆☆
I didn't receive all of my order and haven't had much luck getting help to sort it out.
Verified Buyer
purchased on 25/10/2021
3/5
★★★☆☆
Package too fragile for the distance travelled. GLS had to recollect
Acheteur Vérifié
purchased on 14/10/2021
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3/5
★★★☆☆
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
Comprador Verificado
purchased on 01/10/2021
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Answer from
Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
2/5
★★☆☆☆
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
Verifizierter Käufer
purchased on 27/09/2021
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Answer from
Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
2/5
★★☆☆☆
Waht a pity, fins arrived broken, probabely not your fault
Verified Buyer
purchased on 09/09/2021
Answer from
Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
3/5
★★★☆☆
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
Comprador Verificado
purchased on 09/09/2021
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3/5
★★★☆☆
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
Comprador Verificado
purchased on 06/09/2021
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Answer from
Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
3/5
★★★☆☆
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
Comprador Verificado
purchased on 31/08/2021
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3/5
★★★☆☆
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
Acheteur Vérifié
purchased on 29/08/2021
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3/5
★★★☆☆
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
Comprador Verificado
purchased on 16/05/2021
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2/5
★★☆☆☆
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
Comprador Verificado
purchased on 05/08/2021
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Answer from
Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
2/5
★★☆☆☆
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Verified Buyer
purchased on 15/07/2021
Answer from
Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
2/5
★★☆☆☆
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
Comprador Verificado
purchased on 12/04/2021
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Answer from
Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
3/5
★★★☆☆
Value recommended but could be a little lower
Comprador Verificado
purchased on 24/06/2021
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3/5
★★★☆☆
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
Comprador Verificado
purchased on 31/05/2021
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2/5
★★☆☆☆
It was easy to buy and I received the order correctly, however the return was much worse with poor attention as they referred me to the general explanations on the web when I was asking specific questions. Then they took a long time to process the return having me to send the data several times and follow up. Finally the refund was made to my account.
Comprador Verificado
purchased on 04/05/2021
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3/5
★★★☆☆
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
Comprador Verificado
purchased on 26/04/2021
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3/5
★★★☆☆
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
Comprador Verificado
purchased on 11/04/2021
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2/5
★★☆☆☆
Great!
Acheteur Vérifié
purchased on 15/03/2021
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Answer from
Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager