9.5/10
★★★★★
based on 4579 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
Very bad shipping!
Reviewer icon
Martina R. (acheteur vérifié)
purchased on 09/09/2024 
Translated review
Answer from Mundo-Surf
Hello Martina and thank you for your order. Your order was shipped as expected. However, there was a problem as you listed an incorrect zip code in the address.

We notified GLS to arrange the correct delivery, but they were unable to deliver the package because they could not find you at the address.

Your order has been returned to us and we have already processed the full refund.
We apologize for the inconvenience and hope to see you again soon.

Ignacio, customer service.
1/5
★☆☆☆☆
The store well, pay 3 times the value to the collection company? Piece of thieves
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Manuel E. (acheteur vérifié)
purchased on 11/09/2024 
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Answer from Mundo-Surf
Hello Manuel and thank you for your order.
The payment method selected in your order is "surf first and pay later". This is a payment method where payment is made 7 days after placing the order.

Sequra sent you an email notification to process the payment on the due date but you did not make it. So by not making the payment, Sequra adds a commission for non-payment.
Also please note that this does not depend on us but Sequra is in charge of processing the collections.

We hope you understand this. Best regards and we are at your disposal.
1/5
★☆☆☆☆
I am still waiting for my order...
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Josu B. (acheteur vérifié)
purchased on 04/09/2024 
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Answer from Mundo-Surf
Hello Josu and thank you for your order.
We apologize for the delay in the delivery of your order. There have been several label problems that Correos has been managing while passing from one agency to another, so they did not know where your package was.
After several days of complaining, it was found and delivered to you on September 25th.

We hope you enjoy it!
Best regards. Ignacio from customer service.
1/5
★☆☆☆☆
I have not received anything. My order has been returned. What can I do? I have not received my money back
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Mikel I. (acheteur vérifié)
purchased on 23/08/2024 
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Answer from Mundo-Surf
Hello Mikel and thank you for your order. Your order was sent to Parcel Shop. Once there disappointed it came back to our facility because no one picked it up on time.
We have sent it again and they have confirmed that this time it has been picked up.
We hope everything is ok.

Best regards, Ignacio.
1/5
★☆☆☆☆
My order still hasn't arrived. I want my money back.
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Kenta I. (acheteur vérifié)
purchased on 28/08/2024 
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Answer from Mundo-Surf
Hello Kenta, thank you very much for your order. Your order was shipped on August 29th and delivered as planned on September 4th with your signature and last name.

If you have any questions, we will be happy to help you. Thank you very much.
1/5
★☆☆☆☆
I received the wrong order
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Gines G. (acheteur vérifié)
purchased on 14/08/2024 
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Answer from Mundo-Surf
Hello Gines and thank you for your order. We apologize for sending the wrong leash as it has the same code as the one in your order.
We hope that the one we sent in exchange will be better!

Best regards. Ignacio from customer service.
1/5
★☆☆☆☆
Service disaster, erroneous shipment by picking (change of size on a Body Board), and inability to diligently manage the resolution of the incident (which in fact has not yet been resolved).
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Gustavo C. (acheteur vérifié)
purchased on 04/07/2024 
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Answer from Mundo-Surf
Hello Gustavo. We apologize for the error in the size. It was a mistake on our part where we offered to pick up your board and make the size change.
We ordered the pickup with the transport, which made it as soon as possible due to the workload they have at this time.

Your bodyboard has been received in our warehouse and your money has been refunded to your account.

We hope to see you soon again with us and we assure you that the experience will be much better. Dare to try 🙂

Best regards.
Ignacio from customer service.
1/5
★☆☆☆☆
It arrived broken. i sent you email with photos
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Alessandro M. (acheteur vérifié)
purchased on 26/06/2024 
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1/5
★☆☆☆☆
There was no charger and booklet in the box !!!!!!! What do I do now???
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Perrine D. (acheteur vérifié)
purchased on 05/06/2024 
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Answer from Mundo-Surf
Hello Maica, and thank you for your order. The charger and instructions should normally be inside the watch box. If you look carefully, the little blue case that holds the watch has an opening underneath that you can open.
Everything is inside.

Cordialmente, Ignacio.
1/5
★☆☆☆☆
Muito má experiência, pedido expresso pagi mais para ter entrega rapida 15 dias depois a encomenda inda nao chegou, zero
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Kevin F. (acheteur vérifié)
purchased on 30/05/2024 
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1/5
★☆☆☆☆
There was no information that the parcel had been sent, there was no way to track the shipment. Nobody responded to the WhatsApp number advertised on the homepage. Nobody responded to an email either. I had to call umpteen times to find out that my parcel was in some store around the corner. I will never order here again!
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Larissa S. (acheteur vérifié)
purchased on 08/05/2024 
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1/5
★☆☆☆☆
The parcel arrived damaged, the tail of the board is bent and I'm still waiting for a return to solve my problem!
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Sebastien D. (acheteur vérifié)
purchased on 09/05/2024 
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Answer from Mundo-Surf
Hello Sebastien and thank you for your inquiry. We are very sorry that your bodyboard arrived with a small shock. We were waiting to resolve the claim with the shipping company. Your order has already been collected and refunded.

We hope all is well. We hope to see you soon.

Ignacio, customer service.
1/5
★☆☆☆☆
I have not received my order
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Abian P. (acheteur vérifié)
purchased on 24/04/2024 
Translated review
1/5
★☆☆☆☆
Ocorreu algum erro no sistema e meu pedido veio completamente errado
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Guilherme C. (acheteur vérifié)
purchased on 26/03/2024 
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Answer from Mundo-Surf
Hello Guilherme, and thank you for your order. Your order states that it was made with a size M Billabong Intruder wetsuit. This is the model we sent correctly according to your order and recorded by the system. In any case, if it's not the size you wanted, as you mentioned via WhatsApp, you can exchange the size if necessary.

Best regards,
Ignacio from Customer Support.
1/5
★☆☆☆☆
The home delivery service sucked, it took me 2 days longer than expected, it was supposed to arrive on January 10th and it arrived on January 12th and the grip was scratched.
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Bruno V. (acheteur vérifié)
purchased on 08/01/2024 
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Answer from Mundo-Surf
Hello Bruno and thank you for your order. You are right and we apologize for the delay of 48 hours in the delivery of your order.
Apparently the tracking details that they had breakage in the delivery van but it is not an excuse.
For your next order it will be on time, you'll see! 🙂


Best regards.
Ignacio from customer service.
1/5
★☆☆☆☆
I did not receive the order.
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Simão C. (acheteur vérifié)
purchased on 31/12/2023 
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Answer from Mundo-Surf
Hello Simon and thank you for your order. We noticed that you received your order on January 10th, so we hope everything is correct. If so and we apologize for the delay in delivery, we were waiting for confirmation of the correct address to make the delivery. We hope you enjoy it.

Best regards.
Ignacio, Customer Service.
1/5
★☆☆☆☆
After I made the purchase they canceled my order, no one deserves
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Cecilia F. (acheteur vérifié)
purchased on 12/12/2023 
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Answer from Mundo-Surf
Hello Cecilia. We understand that your order was automatically canceled because the Sequra billing company refused payment. However, we were able to confirm and ship your order correctly via credit card payment. Thank you for your message and we hope you enjoy your order 🙂

Ignacio, Customer Service.
1/5
★☆☆☆☆
I DO NOT RECOMMEND IT TO ANYONE. If you receive the product well at first ... ok. But if it doesn't meet your expectations and you decide to return it EVERYTHING IS INCONVENIENT, from start to finish. Everything is designed so that you don't send the package back. Very bad customer feedback . I am NEVER AGAIN getting expensive for the crappy neoprene they sold me. Shipping costs to a company that they recommend themselves where they don't even have a phone number or customer mail, in my case everything has been problems and as a result the package is arriving back to me. That means that if I want to return it I have to send it again paying double the cost. I will have to sell it on Wallapop and lose even more money. With how simple it would be for them to make a collection request to their parcel service and make the relevant surcharge on the return. Simple, fast and practical just like when you issue the sale. But you can already see from the beginning the roguery of non-collaboration when the customer wants an exchange. Thank goodness I didn't buy a replacement before returning the product! You are also a customer, maybe you should think a little bit about the crappy company policy you do.
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Rocío S. (acheteur vérifié)
purchased on 11/11/2023 
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Answer from Mundo-Surf
Hi Rocio, thank you for your order. We would like to inform you that according to our return policy, the responsibility for return shipments lies with the customer. We have clearly detailed this procedure in our policy and also provide a recommendation of a comparative shipping company to facilitate the return of your order.

We take care of shipping to our customers down to the last detail, but returns are the responsibility of the customer. When you contacted us by phone, we pointed out this information and offered you the possibility to try to contact the courier company. However, we emphasized that it was up to you to handle any claims for possible losses or delays in shipment. Throughout the whole process, we have been at your disposal and have tried to cooperate to the best of our ability. Unfortunately, we have not been able to establish contact with the courier company, so the information you mention is not accurate.

We would like to clarify that our return policy does not present any obstacles, as it is transparently detailed on our website. All our customers handle returns without problems using the company we recommend, as well as other alternatives.

We hope you are able to resolve your issue and that we receive your return for immediate handling. In any case, we remain at your disposal to help you with whatever you need.

Ignacio from customer service.
1/5
★☆☆☆☆
I received a high-end wetsuit with a tear and they won't exchange it. Without any proof they accuse me of having torn it.
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Santiago R. (acheteur vérifié)
purchased on 24/09/2023 
Translated review
1/5
★☆☆☆☆
All okkk
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Leonardo S. (acheteur vérifié)
purchased on 15/10/2023 
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Answer from Mundo-Surf
the customer has made a mistake with the rating. He is satisfied with the service and asks us to re-rate the review.
1/5
★☆☆☆☆
They have a lot of room for improvement in this aspect compared to the competition and other online stores in different sectors.
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Pepe R. (acheteur vérifié)
purchased on 20/08/2023 
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Answer from Mundo-Surf
Bonjour Pepe,

Nous sommes désolés d'apprendre que vous n'avez pas été satisfait de notre service après-vente. Comme nous vous l'avons dit, nous imprimons nous-mêmes les étiquettes en résine, afin de pouvoir inscrire l'emballage et la date de péremption sur chaque lot que nous emballons. Nous utilisons une imprimante laser de bureau, et certaines d'entre elles peuvent présenter des taches ou ne pas être de bonne qualité d'impression. Mais nous considérons que ce n'est pas une raison pour changer de boîte de résine.

Nous prenons le plus grand soin de notre résine, en communiquant sur la date d'emballage, en la stockant dans des armoires spécifiques (chaque armoire coûte 2500€), et en utilisant des emballages de qualité. Nous sommes désolés que vous n'ayez pas apprécié ces aspects,

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Sébastien
1/5
★☆☆☆☆
Difficult to return for size change, expensive shipping costs. I will not buy again for the moment!
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Xisco M. (acheteur vérifié)
purchased on 10/08/2023 
Translated review
Answer from Mundo-Surf
Bonjour Xisco,

Nous sommes désolés de ne pas pouvoir donner les frais de port pour les îles Baléares. Il est vrai que le transport vers les îles est une charrette, nous en assumons une partie en ne facturant que 10,90€ de frais de port, mais nous ne pouvons pas en assumer la totalité. C'est l'inconvénient de vivre au paradis 🙂

Nous vous saluons et espérons vous revoir chez mundo-surf,

Sebas
1/5
★☆☆☆☆
Other goods are shipped than shown on the website. Return voucher is refused. Can only advise against the purchase.
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Sambor B. (acheteur vérifié)
purchased on 07/06/2023 
Translated review
Answer from Mundo-Surf
Bonjour, Bartusik. Le produit correspond à la fois aux photos et aux dimensions indiquées sur le site. Si vous souhaitez nous retourner le produit, il n'y a aucun problème. Il vous suffit de nous l'envoyer et nous vous rembourserons.
1/5
★☆☆☆☆
Mala, I returned the product and since day 1 they sent me the mail that they reimburse me the purchase, today is day 7 and I have not received anything. It is a joke. Of course I will not buy anything again. They do not answer mails or whatsapp.
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Irene L. (acheteur vérifié)
purchased on 19/01/2023 
Translated review
Answer from Mundo-Surf
Hi Irene. As we have discussed by WhatsApp with you, your refund was made on February 1st. It seems that PayPal had withheld for some reason the money of your refund, but as you and PayPal confirm us, it is already correctly refunded and received in your account. We hope everything has been solved. Best regards. Ignacio from customer service.
1/5
★☆☆☆☆
I don't put 5 stars, for the simple fact that I paid for the board and shipping, but then they asked me for a refund of 18 through PayPal because they said the shipping finally cost more. Be careful with the final price guys, it can go up!
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Sebastian M. (acheteur vérifié)
purchased on 23/11/2022 
Translated review
Answer from Mundo-Surf
Hello Sebastian and thank you for your order. We are sorry for the error and the inconvenience caused. In orders placed with UPS shipping, our website calculates the shipping price with the measures, weight, volume of the package, and direction of delivery. It usually does it well, but it was not so with your order, as there was a greater difference in the calculated on our website with the actual price. We apologize for this, we are working to prevent it from happening again. We hope you are enjoying your new board, Best regards, Ignacio Customer Service Manager.
1/5
★☆☆☆☆
Venderam pranchas com defeito.
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Pedro C. (acheteur vérifié)
purchased on 06/09/2022 
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Answer from Mundo-Surf
Hi Pedro and thank you very much for your order. The receipt of your order was within the estimated timeframe on our website. Your board was delivered within 72h. Renhis cannot accept a damage claim, as it was signed for by you for correct delivery and accepted. As a commercial gesture, we have sent you a voucher for 30 to use in our online store. Thank you. Ignacio Customer Support Manager
1/5
★☆☆☆☆
Very bad, I received a surfboard case with a side where the logo of the brand was painted with typex. I try to contact them but impossible.
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Francisco P. (acheteur vérifié)
purchased on 08/08/2022 
Translated review
Answer from Mundo-Surf
Good morning Francisco, We answered you via chat, you asked us if the case was new, which we said that if it was new. You showed us the photo, and we replied that it may be a failure of screen printing of the logo of the case. In order for us to offer you a solution, please fill out the complaint form that you will find here: https://forms.gle/Z9nKgZFKcDZdWvTG9. Our after sales team will get back to you with one or more solutions. Regards, Sebas
1/5
★☆☆☆☆
No address in German. No evaluation possible in German. Tranport costs are adjusted / increased afterwards. No invoice, no delivery bill, no return document, just the product in a completely neutral bag from GLS. Bad carrier with GLS, delivers much too late, shipment just takes too long.
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Marc L. (acheteur vérifié)
purchased on 31/07/2022 
Translated review
Answer from Mundo-Surf
Hi Mark, your package was delivered in 5 days instead of 3-4 days, we sincerely apologize for the delay of one day. Apparently our carrier misdirected your package. However, the shipping cost of 9.54 has not changed at any time, it is calculated when you enter your shipping address. They may increase or decrease as you add or remove products from your cart, and become free for purchases over 149. As for the invoice, this was sent to you by email when your order was shipped. In this way we contribute to reducing the use of paper and thus protect the environment. Similarly, in case of return, you only need to return the product to us, we do not systematically attach a return label, always to reduce our paper consumption and contribute to the protection of the environment. In terms of packaging, the product ordered is a bodyboard leash, this product is not fragile and therefore does not require cardboard or unnecessary products, which only increases the cost and consumption of cardboard and paper. Each product is packaged according to its fragility. Cordially, Sebastian
1/5
★☆☆☆☆
When i received the parcel, the box was empty. I contacted mundo-surf and have been waiting for 3 weeks for feed-back from them. As a result i did not have my wetsuit for my holidays. When contacting mundo surf, I get no feed-back from them. Would not recommend to buy from them.
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Peter S. (acheteur vérifié)
purchased on 26/06/2022 
Answer from Mundo-Surf
Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian
1/5
★☆☆☆☆
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
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Sebastian R. (acheteur vérifié)
purchased on 11/07/2022 
Translated review
Answer from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian