★★★★★
based on 4994 reviews published
Latest customer reviews
Very good service, they arrived very quickly and are already enjoying
Impeccable
Excellent.
As agreed
Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding
We are truly sorry for sending you the wrong product and thank you for your patience. We want to assure you that we will correct this mistake immediately so that it does not happen again.
We have always been in contact when you wrote to us and, according to our return policy, we normally have to wait to receive the product at our facilities before issuing a refund. However, since this is our mistake, we will proceed with the refund immediately without waiting for the return of the product. We hope this resolves the situation and remain at your disposal for any further questions.
Thank you for your understanding.
The Mundo-Surf team
Quick and efficient, I will repeat.
PERFECT
Everything perfect and good
Quick and perfect
Wonderful
Amazing service, I got my order in 4 days. Thank you Mundo - surf
100% recommendable
Impeccable!
Everything perfect including the attention, thank you
Excellent service all round, before the sale, and the product shipped and arrived as promised.
Everything is great, I send quickly and everything is perfect. I have bought several times and I will keep doing it.
Good evening, I bought a gyrol wrist invention. I tried it in the water and after two pulls it stretched out and lost its elasticity, and on the other hand, it caused a small injury on my wrist because it has a kind of plastic revolver that when a strong wave hits you, it stretches and hurts you. Years ago, I bought one of the same brand, I think, and it was very good with a much wider diameter. I need a bodyboard invention but one that can withstand powerful waves. This one does not meet the requirements at the moment. I would like you to send me one, even if I have to pay, but one that can withstand powerful wave conditions.
Everything great
Very professional.
Everything in order
Perfection....
Cool
Great purchase and without inconveniences for making a last-minute change.
Respectful treatment within the conventional.
I asked a question about returning / exchanging a purchase four days ago and I still don't know what to do to be able to exchange
We apologize for the confusion. We did not see your message about the return because it was in the same email thread as your request for the invoice with different details. We thought it was about the same subject. Sorry for that.
We have now sent you all the information by email to carry out the exchange of the wetsuit, so you can arrange this without any problems.
Thank you for your patience and understanding!
Ignacio from customer service
Yes great! Everything received on time and very very well packaged THANK YOU
Very good and fast delivery.
Always without problems.
Fast delivery
Fast service and good price
Everything perfect and the shipping was very fast
Everything great, it arrived super fast!!!!!!!! Thank you!
Excellent for buying efficiently and receiving it quickly.
Very good
Very good. From the purchase to the delivery. Very fast. Serious people.
Super super fast and reliable
Fast shipping
The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.
Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.
Best regards.
Ignacio from customer service.
Very good material
Perfect!