★★★★★
based on 5027 reviews published
Latest customer reviews
Super very satisfied. I recommend.
Ignacio from customer service
Order received within the announced deadlines. Product very well packaged for delivery
Ignacio from customer service
Everything arrived quickly.
Ignacio from customer service
It was very satisfying for a friend
Ignacio from customer service
Everything perfect.
Ignacio from customer service
Very good service
Ignacio from customer service
Everything perfect, super fast, 100% advisable.
Ignacio from customer service
Perfect
Ignacio from Customer Service
The purchased product is fantastic. Not so much the delivery.
Ignacio from customer service
Speed in shipping and the product is just as it appeared in the images on the website
Ignacio from customer service
Everything perfect, fast and transparent
Ignacio from customer service
Thank you very much team!
Ignacio from customer service
I bought a backpack and it arrived on time. Top store, I recommend it
Ignacio from customer service
Serious work for the whole team. Thank you.
Ignacio from customer service
I don't put less because I can't, I receive a product of very poor quality and a different color, and they tell me that's what it is, that if I want to return it, the return costs will be at my expense, shameful to say the least, I will never buy here again. I do not recommend it at all.
We sincerely regret that your experience has not been satisfactory and we are sorry that the product did not meet your expectations.
We want to clarify that both the material and the color of the item are correctly indicated on the product sheet on our website. In the specific case of the black color, the shade may vary slightly depending on the light and the device from which the images are viewed, something common in product photography.
In no case is it our style or our way of working to say 'that's what it is.' What we did was offer you, in the clearest and most correct way possible, the option to make the return, explaining the procedure according to our return policy, which applies equally to all customers.
We are sorry if the product has not been to your liking and we apologize for the inconvenience caused. We hope that the information has been clear and that the situation is correctly resolved.
Best regards.
Ignacio from customer service.
Great
Ignacio from customer service
Effective and good advice
Ignacio from customer service
Good response times to emails and questions, fast delivery from Spain to Germany (3 days).
Ignacio from customer service
Perfect
Ignacio from customer service
Everything went well
Ignacio from customer service
The order meets expectations and arrived ahead of time
Ignacio from customer service
All good.
Ignacio from customer service
Everything is perfect....super good everything
From Ignacio, customer service.
All good
Ignacio from customer service
Perfect
Ignacio from customer service
Everything perfect, on time and packaged
Ignacio from customer service
5 stars as always
Ignacio from Customer Service
Great. In accordance with what was requested
Ignacio from customer service
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Ignacio from customer service
The entire order was perfect, a fin, a leash, a sock bag and wax, everything for a recently acquired longboard... The shipping was perfect, the only thing I chose was to pick it up at the delivery point because I have had a bad experience with GLS regarding home deliveries
Ignacio from customer service
Speed and availability
Ignacio from customer service
Great
Ignacio from customer service
Very good service, they arrived very quickly and are already enjoying
Ignacio from customer service
Impeccable
Excellent.
Ignacio from customer service
As agreed
Ignacio from customer service
Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding
We are truly sorry for sending you the wrong product and thank you for your patience. We want to assure you that we will correct this mistake immediately so that it does not happen again.
We have always been in contact when you wrote to us and, according to our return policy, we normally have to wait to receive the product at our facilities before issuing a refund. However, since this is our mistake, we will proceed with the refund immediately without waiting for the return of the product. We hope this resolves the situation and remain at your disposal for any further questions.
Thank you for your understanding.
The Mundo-Surf team
Quick and efficient, I will repeat.
Ignacio from customer service
PERFECT
Ignacio from customer service
Everything perfect and good
Ignacio from customer service