★★★★★
based on 5090 reviews published
Latest customer reviews
Good response times to emails and questions, fast delivery from Spain to Germany (3 days).
Ignacio from customer service
Perfect
Ignacio from customer service
Everything went well
Ignacio from customer service
The order meets expectations and arrived ahead of time
Ignacio from customer service
All good.
Ignacio from customer service
Everything is perfect....super good everything
From Ignacio, customer service.
All good
Ignacio from customer service
Perfect
Ignacio from customer service
Everything perfect, on time and packaged
Ignacio from customer service
5 stars as always
Ignacio from Customer Service
Great. In accordance with what was requested
Ignacio from customer service
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Ignacio from customer service
The entire order was perfect, a fin, a leash, a sock bag and wax, everything for a recently acquired longboard... The shipping was perfect, the only thing I chose was to pick it up at the delivery point because I have had a bad experience with GLS regarding home deliveries
Ignacio from customer service
Speed and availability
Ignacio from customer service
Great
Ignacio from customer service
Very good service, they arrived very quickly and are already enjoying
Ignacio from customer service
Impeccable
Excellent.
Ignacio from customer service
As agreed
Ignacio from customer service
Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding
We are truly sorry for sending you the wrong product and thank you for your patience. We want to assure you that we will correct this mistake immediately so that it does not happen again.
We have always been in contact when you wrote to us and, according to our return policy, we normally have to wait to receive the product at our facilities before issuing a refund. However, since this is our mistake, we will proceed with the refund immediately without waiting for the return of the product. We hope this resolves the situation and remain at your disposal for any further questions.
Thank you for your understanding.
The Mundo-Surf team
Quick and efficient, I will repeat.
Ignacio from customer service
PERFECT
Ignacio from customer service
Everything perfect and good
Ignacio from customer service
Quick and perfect
Ignacio from customer service
Wonderful
Ignacio from customer service
Amazing service, I got my order in 4 days. Thank you Mundo - surf
100% recommendable
Ignacio from customer service
Impeccable!
Everything perfect including the attention, thank you
Ignacio from customer service
Excellent service all round, before the sale, and the product shipped and arrived as promised.
Ignacio from Customer Service
Everything is great, I send quickly and everything is perfect. I have bought several times and I will keep doing it.
Ignacio from customer service
Good evening, I bought a gyrol wrist invention. I tried it in the water and after two pulls it stretched out and lost its elasticity, and on the other hand, it caused a small injury on my wrist because it has a kind of plastic revolver that when a strong wave hits you, it stretches and hurts you. Years ago, I bought one of the same brand, I think, and it was very good with a much wider diameter. I need a bodyboard invention but one that can withstand powerful waves. This one does not meet the requirements at the moment. I would like you to send me one, even if I have to pay, but one that can withstand powerful wave conditions.
Ignacio from customer service
Everything great
Ignacio from customer service
Very professional.
Ignacio from customer service
Everything in order
Ignacio from customer service
Perfection....
Ignacio from customer service
Cool
Ignacio from customer service
Great purchase and without inconveniences for making a last-minute change.
Ignacio from customer service
Respectful treatment within the conventional.
Ignacio from customer service
Good afternoon I was going to write to you to comment just The UV polyester resin that I bought catalyst in less than a minute in the shade I don't know if this product is like this normally but I don't know if it can be used this way, I had tried others and this didn't happen.
Thank you for sharing your opinion. We regret that your experience with the UV polyester resin has not been as expected.
We want to inform you that this type of resin hardens when exposed to UV rays. Even if it is in the shade, UV rays are still present and can cause the resin to harden in about a minute.
If you need more information or would like us to help you find the best solution, please do not hesitate to contact us. We will be happy to assist you.
Best regards,
The Mundo-Surf team.