★★★★★
based on 5092 reviews published
Latest customer reviews
Good prices and fast and agile service
Everything is correct.
Very good
A small reference issue but a responsive and perfect customer service.
Very fast everything
Great company, very easy to order and delivered on time
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Product conforms and fast delivery
We are delighted that the product is as expected and that the delivery was quick.
Thank you for your trust and see you soon at Mundo Surf!
Top!!!
Glad that your experience with Mundo Surf was great!!!
See you very soon for your next sessions!
Very helpful in handling a somewhat complicated shipment!
Thank you very much for your review! We are happy to know that our team was very helpful in managing a somewhat complicated shipment. At Mundo-Surf, we always strive to offer quality products, safe and fast shipping, and excellent customer service to make every purchase satisfying.
Everything great
Thank you very much for your review! We are glad to know that your experience at Mundo-Surf was great. We strive every day to offer quality products, fast shipping, and exceptional customer service, ensuring that every purchase in our online surf shop is satisfactory.
We hope to see you again soon!
Waiting for them to send me resin in good condition, they are giving me trouble for a simple kg that is yellow and does not remain transparent.
As we have explained to you by email, the slightly yellowish or greenish tint of the H72-UV resin in liquid state is completely normal. This type of resin is not completely transparent until it hardens, at which point it becomes fully transparent.
This is a usual behavior of the product and does not indicate that it is in bad condition.
Very satisfied with the purchase, speed of delivery and packaging.
Thank you very much for your 5-star review! We are glad to know that you are very satisfied with your purchase at Mundo-Surf, and that you appreciated our fast delivery and secure packaging. We strive to always offer quality products and a comfortable and reliable online surfing shopping experience.
We hope to see you again soon in our store!
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Thank you very much for your feedback! We are glad to know that your experience at Mundo-Surf was positive. We strive to offer quality products and exceptional customer service, so that every purchase in our online surf shop is satisfactory.
We hope to see you again soon!
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Thank you for your review! At Mundo-Surf, we strive to always provide excellent service and quality products that make your shopping experience satisfying. We hope you enjoy your purchase and we would love to see you again soon in our online surf shop.
Delivered quickly
Thank you very much for your 5-star review! We are glad that your purchase at Mundo-Surf was delivered quickly. We always strive to provide quality surf products and excellent customer service, so that your experience with our online surf shop is optimal.
Perfect
Thank you very much for your review! We are glad to know that your experience at Mundo-Surf has been perfect. We strive to offer quality products and exceptional customer service so that every purchase is satisfactory. We hope to see you again soon in our online surf shop!
Good service!
Thank you very much for your review! We are glad to know that you enjoyed good service at Mundo-Surf. We work every day to provide the best customer service and an easy shopping experience in our online surf store.
We hope to see you again soon and continue offering you the best surf gear!
Excellent service and products
Thank you very much for your 5-star review! We are glad to know that you had an experience with excellent service and quality products at Mundo-Surf. We work every day to offer the best online surf shop, with customer service and surf equipment that meets our customers' expectations.
We hope to see you again soon!
One more sticker that is
We take note. Next time, if you ask us, we will be happy to add a sticker to your order.
We look forward to seeing you soon at Mundo Surf! 🤙
Fast and perfect communication.
Thank you very much for your feedback! We are delighted that you are satisfied with the speed and perfect communication during your purchase at Mundo-Surf. We always strive to offer quality products and exceptional customer service for an optimal online surf shop shopping experience.
Everything great
We are glad to know that everything was great. At Mundo Surf, we work to make your experience always like this.
We look forward to seeing you soon!
I did not receive any information about the shipment until I requested it. All the items received had the packaging highly damaged. Both the wax, the Finn, and the leash.
On March 18, we sent you the tracking of the shipment. With this link, you should be able to follow the progress of your order.
We are sorry if the packaging did not arrive in perfect condition and if some products were damaged. We invite you to submit a request through the complaint form for transport available on our website, so we can proceed with the compensation provided.
Thank you for your understanding.
Product as described. 100% satisfied
Speed and well packaged.
Magnificent service
Very well. However, considering the weight and volume of the bodyboard, I would have liked to have free shipping as I have had before.
Correctly delivered. Arrived neatly packaged.
Everything perfect and fast!
We are glad to know that everything was perfect and quick
We look forward to seeing you soon at Mundo Surf!
Incredible, everything was great the next day my order arrived, better than Amazon 🙂
We are glad to know that everything was incredible and that your order arrived the next day. Comments like this motivate us a lot!
We hope to see you soon at Mundo Surf!
I am very disappointed as I have not received my ordered and already paid goods.
We are very sorry for the inconvenience. Unfortunately, your package has been lost. However, we have already arranged for the shipment again yesterday, so you are expected to receive the shipment later this week.
We thank you for your understanding and patience.
I am very satisfied with the shop! On time and the product was great!
We are very pleased that you are very satisfied with our shop, that the delivery was on time and that the product arrived great.
Best surf shop ever!!
We’re stoked to hear you think we’re the best surf shop ever!!
Thanks for trusting Mundo Surf and see you soon in the water! 🏄
I can only advise against buying from this store. I was cheated there twice. The first time I wanted to buy funboard fins. The picture and description showed short, round fins. However, long, pointed fins were delivered. When I complained about it, I only received the response: "You got your fins. If you don't like them, send them back at your own expense." That cost me 20 € in shipping to Spain. The second time I bought a Bodyboard Pride Spartan "46". According to the description, it was supposed to have a Surlyn bottom slick, but it was actually built with only an HDPE slick. After I raised this issue, I had to wait ten days until the shop supposedly clarified everything with the manufacturer – that would have been fine. After that, I was offered either a 20% discount or a refund. I chose the refund. Then there were two alleged pickup dates with GLS, but no one showed up. The customer service manager Sebastian apparently didn't create any order with GLS, but just pretended to. I then requested a return label, as the package can also be dropped off at the parcel shop. I received several emails with the text "We are sending you a return label," but without an attachment. After that, it was only said that they were working on creating one. Finally, I sent the goods back myself at my own expense after four weeks. Very bad experience with this shop. Conclusion: If you want to receive something that does not match the description and then have to send it back at your own expense, then this store is perfect for you.
Regarding the second case, we would like to clarify that there was indeed an error in the product description of the bodyboard. Size 46 does not have a Surlyn slick, as according to the manufacturer, no Surlyn slicks can be produced in this size. This issue only affects size 46.
As soon as we learned about it, we promptly offered you a solution: either a discount so you can keep the board, or a refund. You chose the refund.
We then organized a pickup, which could not be carried out for reasons beyond our control. Nevertheless, as soon as the product arrived back with us, we refunded the full amount.
We regret the inconvenience caused and take your feedback seriously to further improve our service.
Super fast!
We are delighted that the delivery was quick and that your experience with Mundo Surf is great!
See you very soon!
I'm sorry but adding up everything I've spent in your store, you've never had the courtesy to give me a sticker how sad..
If at any time you had asked us for stickers, we would have happily added them for free to your order.
We take note of your comment and hope to surprise you on your next purchase. Thank you for trusting Mundo Surf!
Merchandise received on time and in excellent condition
We are happy that the goods arrived on time and in excellent condition. At Mundo Surf, we always work to ensure fast shipping and perfectly packaged products.
Very good after-sales service.
We are glad to know that you value our after-sales service. At Mundo Surf, we always try to be there even after the purchase.
We look forward to seeing you soon!
10/10 service from Mundo surf. Sebastian was super helpful with a unique order - I live in Australia and boards don’t usually ship here, but he consulted with the shipping company and made it happen. It’s my dream board and I’m super stoked that he made it happen. Buy from Mundo Surf, you won’t be let down!
We’re really happy we could help make it happen and get your dream board all the way to Australia. Sometimes international shipping for boards can be tricky, but we always try to find a solution when possible.
It means a lot to hear that you’re super stoked with your board and your experience with Mundo Surf. Enjoy the waves and your new board! 🏄♂️🌊
*****
We are glad to know that your experience with Mundo Surf has been positive.