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M
Rating: 4 out of 5
Very good product that meets my expectations, just not easy to handle the first time and to connect to the phone.
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1 and 4 stars
Reset filtersL
Rating: 4 out of 5
Debit payment made without stock verification Item not available but refund processed quickly
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O
Rating: 4 out of 5
Good reception
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B
Rating: 4 out of 5
Very interesting site. Very satisfied with my purchase.
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S
Rating: 1 out of 5
Hello, The product I purchased has a defect, it leaks.
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S
Rating: 1 out of 5
We are still waiting for our order very dissatisfied the baby shower has passed we do not recommend your site at all
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A
Rating: 1 out of 5
the product is expensive, with shipping costs and is useless.
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Response from Nanny Care
Hello,
We sincerely regret that your experience has not lived up to your expectations.
Our breathable crib bumper is designed to provide safety and comfort for the baby, so we are concerned to know that it has not been useful to you. In some cases, the installation can influence the final result.
If you wish, we would be happy to help you check if the installation is correct and guide you step by step. You can write to us with a photo of the crib and the crib bumper already placed, and we will review with you the best way to adjust it.
We are at your disposal to find a satisfactory solution.
Best regards,
Ana
Customer Service
We sincerely regret that your experience has not lived up to your expectations.
Our breathable crib bumper is designed to provide safety and comfort for the baby, so we are concerned to know that it has not been useful to you. In some cases, the installation can influence the final result.
If you wish, we would be happy to help you check if the installation is correct and guide you step by step. You can write to us with a photo of the crib and the crib bumper already placed, and we will review with you the best way to adjust it.
We are at your disposal to find a satisfactory solution.
Best regards,
Ana
Customer Service
H
Rating: 1 out of 5
The received monitor has never worked. Therefore, I have never installed or used it. I wish to proceed with a return of the product and know the procedure for a refund or exchange.
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Response from Nanny Care
Hello,
Thank you for your message and we sincerely apologize for the situation encountered.
If the monitor has indeed never worked, we invite you to contact our customer service so that we can carry out the necessary checks and offer you the most suitable solution (exchange or refund).
To do this, please write to us at [email protected]
specifying:
your order number,
a description of the malfunction,
and, if possible, a short video illustrating the problem (this allows us to speed up the handling).
As soon as we receive these elements, our team will get back to you quickly to assist you in the return procedure.
Again, we apologize for the inconvenience caused and thank you for your understanding.
Thank you for your message and we sincerely apologize for the situation encountered.
If the monitor has indeed never worked, we invite you to contact our customer service so that we can carry out the necessary checks and offer you the most suitable solution (exchange or refund).
To do this, please write to us at [email protected]
specifying:
your order number,
a description of the malfunction,
and, if possible, a short video illustrating the problem (this allows us to speed up the handling).
As soon as we receive these elements, our team will get back to you quickly to assist you in the return procedure.
Again, we apologize for the inconvenience caused and thank you for your understanding.
G
Rating: 1 out of 5
Error in the order I received a 4-sided bumper instead of a 2-sided one. Returning the package is difficult. I ordered a breathable bumper elsewhere
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Response from Nanny Care
Hello,
We sincerely apologize for the preparation error regarding your order. It is indeed an error on our part and we apologize for the inconvenience caused.
As we indicated during our exchanges, we proposed a solution to regularize the situation despite this error. We regret that this was not suitable for you and that you ultimately chose another product.
We remain at your disposal if needed and thank you for your feedback which helps us improve the quality of our service.
We sincerely apologize for the preparation error regarding your order. It is indeed an error on our part and we apologize for the inconvenience caused.
As we indicated during our exchanges, we proposed a solution to regularize the situation despite this error. We regret that this was not suitable for you and that you ultimately chose another product.
We remain at your disposal if needed and thank you for your feedback which helps us improve the quality of our service.
C
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Reassuring and little false alarm. The RJ11 connection is a bit outdated. The wireless remote monitor would be a real evolution of the product. Overall satisfying and reassuring.
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C
Rating: 4 out of 5
It's not about peas but about triangles
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M
Rating: 1 out of 5
I am still waiting for my package for 1 month
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M
Rating: 1 out of 5
A disaster. Product received is not the right one. Inability of customer service to find a quick solution. The birth gift is ruined because of their fault.
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Response from Nanny Care
Hello,
We sincerely apologize for this experience. This is a mistake in order preparation, and we completely understand your disappointment, especially for a birth gift.
The proposed solution was not quick enough for you, so we have proceeded with a full refund of your order.
Once again, our apologies for this inconvenience.
Have a nice day.
We sincerely apologize for this experience. This is a mistake in order preparation, and we completely understand your disappointment, especially for a birth gift.
The proposed solution was not quick enough for you, so we have proceeded with a full refund of your order.
Once again, our apologies for this inconvenience.
Have a nice day.
N
Rating: 1 out of 5
Very good product thank you
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Response from Nanny Care
Hello Nadine,
Thank you for your positive feedback! Your satisfaction is our priority and we are delighted that you liked our product. Please feel free to reach out to us if you have any questions or suggestions.
Best regards,
The Nanny Care team
Thank you for your positive feedback! Your satisfaction is our priority and we are delighted that you liked our product. Please feel free to reach out to us if you have any questions or suggestions.
Best regards,
The Nanny Care team
A
Rating: 1 out of 5
The package has been returned to you and I have not yet been refunded. I would like to reorder as soon as I have the refund.
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Response from Nanny Care
Hello Mrs. Saint Martin,
We have just received confirmation from the carrier: unfortunately, your package has been lost.
We sincerely apologize for this inconvenience.
We have immediately processed a full refund of your order.
To apologize for the trouble caused, we are also offering you a promotional code to use on your next purchase on our site.
We are very sorry for this situation beyond our control, and thank you for your understanding.
Best regards,
The Nanny Care team
We have just received confirmation from the carrier: unfortunately, your package has been lost.
We sincerely apologize for this inconvenience.
We have immediately processed a full refund of your order.
To apologize for the trouble caused, we are also offering you a promotional code to use on your next purchase on our site.
We are very sorry for this situation beyond our control, and thank you for your understanding.
Best regards,
The Nanny Care team
M
Rating: 4 out of 5
Too bad I had to send an email for the delivery...
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F
Rating: 4 out of 5
The order went well. The delivery to the pickup point was quick.
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M
Rating: 1 out of 5
Hello, Given the price, it is unacceptable to have a socket in poor condition and therefore non-functional.
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Response from Nanny Care
Hello,
We are sorry to hear that you have encountered a problem with your product.
After checking, your order concerns a Nanny BM-02 monitor, which operates exclusively on batteries and does not have any power socket. So it is possible that you are referring to the end of the detection mattress cable?
If that is the case, it is indeed very rare, but we take this type of situation very seriously. Your product being guaranteed for 2 years, we invite you to contact us directly so that we can arrange a quick and efficient after-sales service.
Please feel free to send us a photo or a more precise description of the defect so that we can assist you better.
Best regards,
The Nanny Care customer service
We are sorry to hear that you have encountered a problem with your product.
After checking, your order concerns a Nanny BM-02 monitor, which operates exclusively on batteries and does not have any power socket. So it is possible that you are referring to the end of the detection mattress cable?
If that is the case, it is indeed very rare, but we take this type of situation very seriously. Your product being guaranteed for 2 years, we invite you to contact us directly so that we can arrange a quick and efficient after-sales service.
Please feel free to send us a photo or a more precise description of the defect so that we can assist you better.
Best regards,
The Nanny Care customer service
V
Rating: 1 out of 5
The mattress beeps after 3 minutes - it's huge!
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Response from Nanny Care
Hello,
Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.
The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.
If you have any questions, please do not hesitate to contact us.
Yours faithfully
The Nanny Care team
Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.
The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.
If you have any questions, please do not hesitate to contact us.
Yours faithfully
The Nanny Care team
S
Rating: 1 out of 5
Package not received. DPD delivery is catastrophic. I had 2 people on the phone who did not give me the same information.
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Response from Nanny Care
Hello, Stéphanie,
We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.
Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.
Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.
Thank you again for your patience and trust.
We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.
Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.
Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.
Thank you again for your patience and trust.
A
Rating: 1 out of 5
No parcel received because out of stock, disappointed
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Response from Nanny Care
Hello Ambre,
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.
D
Rating: 1 out of 5
Order placed on December 16 normally delivered between 24/48h We are on December 28 no news Request for information about my order no answer Where is my package?
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Response from Nanny Care
Hello, We thank you for your patience and would like to inform you that we have taken into account your request concerning your order. After having contacted our carrier again, it unfortunately appears that your parcel has been lost. We are sincerely sorry for the inconvenience caused and fully understand your disappointment. To remedy the situation, we have refunded your order in full. Should you wish to place a new order, we would be delighted to offer you an exceptional discount as a gesture of goodwill. Please do not hesitate to contact us if you have any questions, or if you would like to take advantage of this discount on your next order. Once again, our apologies for this incident and thank you for your understanding. Sincerely, The Nanny Care team
J
Rating: 1 out of 5
Camera not at all practical, I advise against it.
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Response from Nanny Care
Hello, Thank you for taking the time to give us feedback on this article. It sounds like you had a disappointing experience with the camera. Can you tell us what exactly bothered you? Was it image quality, ease of use, durability, or something else? It might help to better understand the product's weak points. We look forward to hearing from you. Good day to you, Ana Team Nanny Care
F
Rating: 1 out of 5
My order cannot be found at Intermarché Dol de Bretagne! DPD can't seem to locate my parcel.
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Response from Nanny Care
Hello Sir, Could you please contact us directly on 05 56 78 78 08 with your order number so that we can make the necessary arrangements with the carrier? Thank you in advance. Nanny Care customer service
S
Rating: 4 out of 5
Comprehensive site, well explained products. The only downside was that after ordering the package could not be tracked (maybe because I'm in Switzerland and not in France). Otherwise top
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to know that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. Concerning the tracking of your parcel, you should have received an email with the tracking number and have the possibility to follow the delivery. Please note that our customer service remains at your disposal from Monday to Friday from 9am to 5pm. See you soon on our website!
C
Rating: 4 out of 5
It's a birth gift sent directly to those concerned
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Response from Nanny Care
Thank you very much for your positive feedback! See you soon on our site!
A
Rating: 4 out of 5
NOT YET IN USE, BUT A SAFETY FEATURE FOR THE BABY
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Response from Nanny Care
Thank you very much for your positive feedback! We look forward to hearing from you. See you soon on our site!
A
Rating: 4 out of 5
Order processed and shipped quickly
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Rating: 4 out of 5
At the time of payment I did not find the delivery address of the future parents so I had it delivered to my home.
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Response from Nanny Care
Thank you very much for your positive feedback! See you soon on our site!
E
Rating: 4 out of 5
Mother of a little boy, it saves my nights!
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Rating: 4 out of 5
Rapid response
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
E
Rating: 4 out of 5
Smooth navigation
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Rating: 4 out of 5
Site easy to order for me which is not the habit on the other hand the provider that I had chosen not that my first parcel never arrived the service after sale very reactive my returned my order
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Rating: 1 out of 5
Delivery took 15 days.
Although I had chosen 24/48h delivery ... the delivery company is not trustworthy. Several calls and no solution found. Parcel stuck in their warehouse. Mail sent to nanny-care .com but no solution found either. I do not recommend this site. Next time I'll use Amazon.
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Although I had chosen 24/48h delivery ... the delivery company is not trustworthy. Several calls and no solution found. Parcel stuck in their warehouse. Mail sent to nanny-care .com but no solution found either. I do not recommend this site. Next time I'll use Amazon.
Response from Nanny Care
Hello Morgane, We're really sorry for you. 99% of our parcels arrive within 24h/48h. Occasionally, there may be a transport problem. Sincerely, Customer service
S
Rating: 4 out of 5
OK good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Rating: 1 out of 5
The product never arrived!
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Response from Nanny Care
Hello Margaux, We're sorry about this. Have you contacted our after-sales service at [email protected]? We return the product when it does not arrive. Kind regards, Customer service
A
Rating: 4 out of 5
Serious French site, always ready to listen by e-mail or telephone... quality products and very affordable prices, unlike competitors... The only complaint is that some product descriptions are lacking, but this is quickly resolved by calling (free call).
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
C
Rating: 4 out of 5
Great!
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A
Rating: 4 out of 5
Order ok and well packaged Few choice of colors however and few items on the site.
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