Customer reviews of Nanny Care

Ordered on the website, never received, probably due to the delivery man...

Very good

Nothing in particular to say

Well, there wasn't the color I wanted, so a young woman called to offer me a similar, perfect product.

Se super et bien

As reported directly to Nannycare, in addition to the problems of misleading price displays on the website (when ordering from abroad, all prices are displayed exclusive of tax without this being specified, and the pop-up window announcing "more than X euros to take advantage of free delivery" then gives misleading information), there is a major problem in the description of the product "réducteur de lit bébé - Little Chick". Indeed, the Nannycare website states that, "Thanks to this crib reducer, baby will feel cocooned in softness and security for a good night's sleep. However, on receipt of the product, I found that it is not actually recommended to let a baby sleep in this "reducer", except for times of "supervised naps" (due to the risk of suffocation). This is an essential point which is not mentioned at all on the Nannycare website (on the contrary, the description suggests that the device is suitable for night-time use). In addition to the sentence quoted above, two examples: "The cot reducer folds up to take up very little space, so you can take it with you wherever you go! It can also be used in an umbrella bed", "for baby's sleep periods, the cot reducer creates a secure environment during the 1st months, on the back, with the legs slightly raised above the low edge, this position will enable baby to digest better").On the phone, the Nannycare person who answered me was particularly unpleasant and told me that Nannycare was not responsible for the products sold on their site (!!). She also told me that the description would be corrected to specify that the product is not suitable if the baby is not supervised, yet here we are a week later (May 4, 2023), and nothing has been changed. I find all this particularly serious on the part of a company which makes its turnover on the (legitimate) fears of parents, by selling all sorts of safe accessories. As far as I'm concerned, trust is totally broken and I'll never recommend anything from Nannycare.

Good, no problems to report.

Very good Although a bit expensive!

Order received very quickly. Careful packaging

Practice

Satisfied

Fine

Item arrived quickly. For the moment, nothing to report

not the easiest, but acceptable all the same

Big problem connecting to your account...

Fine

Very good

No prob on order and delivery

Easy site navigation. Fast delivery.

Hello, the package was delivered 8 days after the order (after Christmas) and my order was supposed to arrive with a teddy bear with a Christmas hat and it was replaced by adult Christmas socks!

Very nice site with attractive prices

Delivered promptly despite a carrier error that caused it to make a trip to Annecy....

Easy to use

Satisfied with the order and the product.minor problems with delivery due to a misunderstanding but the problem has been resolved!

Order, follow-up and delivery without any problems.

Practical and fluid.

Site fairly easy to navigate, products fairly clear, easy to order.

Our son's physiotherapist recommended this mat for our baby, who sleeps on his stomach.

speed of delivery

Received the wrong item and difficult delivery to Belgium.

Product falsely marked available and in stock. I never received it and was reimbursed.

Easy to order, delivery a little longer than expected.

I've never ordered from them, I've reported it and they've never replied.

rapid bed bumper reimbursement

Batteries wear out quickly

Hardware ok, but the application does not work, so the alarm clock option is not possible.

My first review was rejected, as Nanny care doesn't like bad reviews. So I lowered the rating again.

Good product

After-sales service is non-existent or ineffective, which means that the customer is not respected! Refund requests (within the withdrawal period) are not met!

We had to click several times on the product to see it appear in the shopping cart.