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A
Rating: 4 out of 5
A first shipment never received, after reporting, the after-sales service reacted very quickly, package received two days later...
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
The item sent to me is not the one I ordered
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
The wallpaper on the site makes the items almost illegible. However the delivery was very well done. As it is a Christmas gift I cannot return the item.
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A
Rating: 4 out of 5
Ask a question, don't buy, no answer - too bad
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A
Rating: 4 out of 5
Positive except for delivery. It's free but they use DPD which is a disaster. As a result, the parcel was not received on time.
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A
Rating: 4 out of 5
I found that ordering with a code number made receiving the package even more secure.
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A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
Very satisfied with this system I sleep better since I have it.
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A
Rating: 4 out of 5
no problem at all. Order received on time and easy site navigation.
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A
Rating: 4 out of 5
Happy with the site
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Meets our needs
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A
Rating: 4 out of 5
satisfactory delivery time.
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A
Rating: 1 out of 5
Changing unit with wrong drill holes, unusable, no response from after-sales service for a week.
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A
Rating: 4 out of 5
Very easy to navigate
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A
Rating: 4 out of 5
Fast, well packaged
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
A bit complicated and sold-out products still available
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A
Rating: 4 out of 5
No e-mail to let me know that my parcel had arrived at the relay point.
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A
Rating: 4 out of 5
RAS for the order. The delivery window between 9am and 4pm is really wide ...
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A
Rating: 4 out of 5
fast efficient and the product corresponds to what I expected. very fast delivery.
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A
Rating: 4 out of 5
unfortunate request for gift wrap to be sent in a cardboard box
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A
Rating: 4 out of 5
A few problems navigating the site but fast delivery.
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A
Rating: 4 out of 5
Necessary information clearly indicated.
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A
Rating: 4 out of 5
Order well received nothing to complain about
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Happy with the purchase, easy to find, fast delivery and simple to use.
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A
Rating: 4 out of 5
Satisfied R.A.S.
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A
Rating: 4 out of 5
Pleasant site
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A
Rating: 4 out of 5
I only received one product out of those ordered. I immediately contacted customer service who corrected the error and sent back the second item, but I would have liked it to have been sent to my address rather than a pick-up relay.
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A
Rating: 4 out of 5
Fast delivery. Product meets my expectations.
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A
Rating: 4 out of 5
It's a shame delivery times are so long.
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A
Rating: 4 out of 5
I found what I was looking for, but the downside is the shipping costs.
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A
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
It does the job, but my 9-month-old pulls on it from time to time, but so far it's always come back in place and the Velcro fasteners don't come off. Quite practical and satisfied with my purchase. To be seen in time
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A
Rating: 4 out of 5
Delivery is not great. Delivery time and instructions not respected. Otherwise nothing to report.
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A
Rating: 4 out of 5
A good alternative to a cot bumper, as it prevents baby from putting his arms and legs through the bars. However, padding should be provided around the bars to prevent the baby from banging too hard.
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