Customer reviews of Nerina Bijoux

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 878 published reviews
5 723 82% 4 90 10% 3 33 4% 2 15 2% 1 17 2%

Summary of reviews

Nerina Bijoux consistently delivers fast and careful shipping, with many customers highlighting quick delivery times and jewelry arriving as described or better, including beautifully crafted earrings and rings. The product quality and presentation stand out, with several mentions of fine, elegant, and well-made pieces, often accompanied by secure packaging and thoughtful touches like pouches and certificates of authenticity. Customer service and reliability are reflected in reliable fulfillment, prompt responses, and the overall satisfaction with orders arriving promptly and matching expectations.

Reviews 1 and 3 stars

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Virginie D.
Rating: 3 out of 5
A nice surprise, I discovered this site by chance while looking for a specific piece of jewelry and I ordered...Easy order, delivery by recorded delivery (ordered on Saturday received on Tuesday), nice necklace but I have a doubt about the gold plating (no certificate of guarantee and small defect on the assembly of the necklace which I kept because I didn't have time to return it as it was a gift...) to be seen over time...I think I'll order a piece for myself to really get an idea of this site and its products :) In any case, serious, fast and not too expensive!
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Response from Nerina Bijoux
Hello, Thank you very much for your comment. 🙏😊
All our gold-plated jewelry is made of 18-carat 3-micron gold, which is excellent quality that you can find in jewelry stores. There is no need for a certificate of authenticity (no legal value) as our jewelry bears the hallmarks, proof of authenticity of the materials.
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Williane M.
Rating: 3 out of 5
following a purchase from 27/04/2021
Very beautiful jewel and fast delivery! However, the bracelet comes in a small bag and the thin chain can get tangled up quickly.
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Anne P.
Rating: 3 out of 5
following a purchase from 03/01/2021
Very pretty pair of earrings. Arrived 6 days after order. Tassel folded over creole because of poor protection of bubble envelope. Your jewels are splendid, the sending should be looked after.
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Marie-Reine D.
Rating: 3 out of 5
Hello Package thrown over gate in rainy weather. Jewelry chain with moon well received but seemed to be horn on the site. Very disappointed.
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Response from Nerina Bijoux
La Poste delivers to letterboxes. The description on the site is correct, it is natural mother-of-pearl. Best regards,
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Anne M.
Rating: 3 out of 5
following a purchase from 29/11/2020
Earrings very nice but disappointed by the sun ring it is dull otherwise fast delivery
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Fabienne L.
Rating: 3 out of 5
following a purchase from 01/12/2020
rather tiny jewels
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Caroline B.
Rating: 1 out of 5
following a purchase from 30/11/2019
Parcel not received, the merchant is informed that the parcel has not arrived. But he gives us no news about the processing of our order. He collects the parcel from the carrier and does not keep us informed. I strongly advise against this, except if you want to have a credit note.
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Stephanie G.
Rating: 3 out of 5
following a purchase from 10/12/2019
Beautiful jewels , simple and fragile packaging !!!
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Morgane K.
Rating: 3 out of 5
following a purchase from 29/11/2019
Good
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Julie T.
Rating: 1 out of 5
following a purchase from 10/09/2018
The necklace broke the first time I wore it, I'm disappointed.
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