Customer reviews of Nippon & co

I purchased a 100g pack of matcha 50 powder, only to find the best-before date was just two weeks away. When I complained, the manager initially blamed Japanese standards, writing: “In Japan, these dates are often extremely conservative and relatively short compared to the actual shelf life.” But when I pushed back, their story completely changed. In a second email, they claimed it was actually a "labeling error" from last year: “The person responsible for preparing the labels indicated a shelf life of one year instead of two years… As a precaution, we will also relabel the few remaining packages from this batch.” Of course, I needed to pay for the shipping fee to return the product eventually.

I have not yet received my order

I never received my order!

I bought a Japanese lamp, very beautiful, but too light and fragile for the price paid, it weighs almost like a feather. For quality/price, I wouldn't recommend it. Overall, it's a nice lamp.

I recently bought a uchiwa. The item itself is well made and functional. But the product page initially states "Made in Japan" in the technical specifications section, then "Made in China" further down in the description. Unfortunately, I did not see this second part. When I received it, I discovered the mention "Made in China" on the label, which disappointed me a bit. It would be appropriate, for the sake of honesty towards buyers, to remove the mention "Made in Japan" from the product page.

The size is a little too big for me, but it's the only one that fits my protruding belly. It's a shame that for this price there's no lining like in real kimonos.

as the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.

The black daruma was not the same as in the photo. What a shame!

Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL

Very poor-quality fabric that tore at the seams when delicately hand-washed!

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Payment by card does not work.

Shipping address errormalgre my call Missed birthday gift

Quick and easy ordering. Smooth delivery.

Sending the item ordered and not a completely different item obliging me to recommend the item not received.

I was a little disappointed by the finish of the wickerwork. Otherwise, the delivery time was very good and the item was well packaged.

The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.

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Fast delivery Unfortunately the wrong

Package never arrived. Refusal of refund

prices and the choice and quality of parts. you can find better in the shops

check the product code on the packaging before sending the parcel

The description of the products is not precise enough (for example I bought some porcelain objects and they are not enamelled and to paint them is more complicated)

Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller

A problem on the relay point which is no longer part of the network And a product where the crane was unstuck.

I thought the items I ordered were larger. I was disappointed in the size of the trays not the size of the trays.

Product and delivery in conformity, too bad that the pocky gift code was not respected: the pocky were not present on delivery, which is disappointing.

I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.

I never contacted customer service, so I can't evaluate it. Disappointed by the order, not really identical to the photo on the website. I returned the items which cost me about 6 which will not be refunded.

This product does not respond to the wing and for such a huge price it is so small and unimpressive. huge disappointment

I never received the package Thank you for choosing a better partner for your deliveries in the future

Disappointed with the quality of one item in particular since the gold paint remained on the packaging paper and on my fingers when it came out of its packaging! Frankly, I thought I had made a good choice, but no way! These items were meant to be a gift... I'm going to keep them for myself even if I have no use for them...