★★★★★
based on 1083 reviews published
Latest customer reviews
Contact (e-mail exchange) with customer service. The items ordered are carefully packaged to avoid breakage. The products correspond perfectly to the visual and description on the site. Japanese products are very well made. The origin of the products is specified.
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Good choice, fast delivery
If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.
Fast and careful shipping, product as described, perfect!
Product and delivery as advertised
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Fast shipping, quality merchandise
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Fast and timely delivery - my beautiful gift arrived in time to find its place under the tree!
Perfect
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Fast delivery despite Christmas period
FAST SHIPPING ++ Quality packaging, true to description
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I recommend +++ The after-sales service dealt with my delivery problem very quickly. The products are great.
The speed of the order and the fact that the item ordered is made in Japan.
Fast order processing and on-time delivery
Fast shipping and careful packaging
Japanese high standards remove all worries about the goods I expect to receive. Some items are expensive but I always discover why when I hold them in my hands. Good colours, weights, designs etc. Thank you for speedy delivery, Jane
Order arrived very quickly and perfectly packaged, great.
Themed boxes are a great idea. The contents are varied and can suit both teenagers and adults. The parcel arrived very quickly and the shipment was very well protected.
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Fast delivery, quality products as per description and photos.
Product availability, fast shipping/delivery. And quality product. Very good
Very fast delivery this Christmas! Beautiful ramen bowls and more
The quality of the items seems good, but the prices are high!
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