★★★★★
based on 1137 reviews published
Latest customer reviews
Product quality and speed of delivery
Good quality products and fast delivery
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Super in every way, thank you for everything
Hello, thank you for my curtain, I loved it. Very happy.
Tb
Quality products, too bad some are made in china, rather than made in japan; even Japan can't escape that!
I found what I was looking for and received it on time.
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Very pretty yukata
Contact (e-mail exchange) with customer service. The items ordered are carefully packaged to avoid breakage. The products correspond perfectly to the visual and description on the site. Japanese products are very well made. The origin of the products is specified.
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Good choice, fast delivery
If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.
Fast and careful shipping, product as described, perfect!
Product and delivery as advertised
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Fast shipping, quality merchandise
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Fast and timely delivery - my beautiful gift arrived in time to find its place under the tree!
Perfect
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Fast delivery despite Christmas period
FAST SHIPPING ++ Quality packaging, true to description
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