The store consistently delivers fast, reliable service with prompt delivery and careful packing, ensuring items arrive in perfect condition and on time. Customers praise the quality and authenticity of products, noting high-quality fabrics, beautiful designs, and items that match descriptions and images, including Yukata, dishes, kokeshi dolls, and packaging that protects fragile items. Customer service is described as professional, attentive, and helpful, with many repeat orders and strong trust built over years. Overall, shoppers highlight good value for money, ease of ordering, and a satisfying shopping experience with reliable shipping and meticulous packaging.
All reviews
G
Ginette C.
Rating: 1 out of 5
following a purchase from 18/12/2024
as the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
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Response from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
A
Alexandra W.
Rating: 3 out of 5
following a purchase from 30/12/2024
The black daruma was not the same as in the photo. What a shame!
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Response from Nippon & co
Hello,
Thank you for your feedback. We are sorry that the black Daruma does not match the photo. We will check this to better meet your expectations. Please do not hesitate to contact us by e-mail to find a solution.
Best regards,
The Nippon & CO team
Z
Zenambay L.
Rating: 5 out of 5
following a purchase from 24/12/2024
perfect 👌
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Response from Nippon & co
Thanks for your feedback!
I
Isabelle A.
Rating: 5 out of 5
following a purchase from 15/12/2024
Fast and efficient, thank you
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Response from Nippon & co
Hello,
Thank you for your feedback! We are happy that everything went well.
We hope to see you soon,
The Nippon & CO team
D
Didier I.
Rating: 1 out of 5
following a purchase from 17/12/2024
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
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Response from Nippon & co
Hello Monsieur Isabel,
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
F
François B.
Rating: 5 out of 5
following a purchase from 16/12/2024
Great! I'll definitely recommend it again!
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We're delighted that you were satisfied, and we'd be delighted to have you back as one of our customers.
We hope to see you soon,
The Nippon & CO team
J
Julien B.
Rating: 5 out of 5
following a purchase from 15/12/2024
Fast delivery, product meets my expectations.
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Response from Nippon & co
Hello,
Thank you for your feedback! We are delighted that the delivery and the product met your expectations.
We hope to hear from you soon,
The Nippon & CO team
C
Catherine V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very satisfied with this site. Fast shipping. Beautiful doll well packaged. I recommend Nippon and co!
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We are delighted that you liked the doll. 😊
See you soon,
The Nippon & CO team
L
Léa R.
Rating: 5 out of 5
following a purchase from 14/12/2024
The items arrived quickly and even the most fragile ones survived the journey as they were carefully packed to avoid breakage. Very happy with my purchases.
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We are delighted that everything arrived in perfect condition and that you are satisfied with your purchases.
We hope to see you soon,
The Nippon & CO team
C
Chrystèle M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Serious order. I thought I'd find paper tanzakus like the one on the bell for the animal-shaped furins... if not figurines in keeping with the visual representation.
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Response from Nippon & co
Hello,
Thank you for your feedback. We understand your expectations regarding the tanzaku. We do our best to ensure that each product is well represented and described on our site, so we take your opinion into account. We're glad you liked the rest.
We hope to see you soon,
The Nippon & CO team
P
Pascale B.
Rating: 5 out of 5
following a purchase from 11/12/2024
5th purchase and as satisfied as ever. Gifts appreciated and not to be found in stores!
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Response from Nippon & co
Hello,
Thank you very much for your loyalty and your feedback! We are delighted that the gifts have pleased. 😊
See you soon,
The Nippon & CO team
A
Alexiane M.
Rating: 5 out of 5
following a purchase from 09/12/2024
Perfect packaging, items in perfect condition and in line with my expectations, in short, a faultless performance, as always =)
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Response from Nippon & co
Hello,
Thank you so much for your wonderful feedback! We're delighted that everything lived up to your expectations, once again. 😊
See you soon,
The Nippon & CO team
G
Grigori I.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very nice products, well packaged and quickly shipped.
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We're delighted that you like the products and that we've met your expectations. 😊
We look forward to seeing you again at Kyoto Boutique!
The Kyoto Boutique team
C
Christophe L.
Rating: 5 out of 5
following a purchase from 01/12/2024
Always satisfied as usual!
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Response from Nippon & co
Hello,
Thank you for your loyalty and your feedback! We are delighted to know that you are still satisfied with our products and services. It's a pleasure to support you with every order! 😊
See you soon on Nippon & CO!
The Nippon & CO team
G
Gaël C.
Rating: 5 out of 5
following a purchase from 30/11/2024
I can't give my opinion on the product because it's a gift. As for the service, nothing to report, delivery on time and well packaged product. I would buy from them again with my eyes closed.
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We are happy to hear that the delivery was fast and that the product was well packaged. We hope the recipient enjoys the gift! 😊
Looking forward to serving you again, and thank you for your trust.
The Nippon & CO team
J
Jerome D.
Rating: 5 out of 5
following a purchase from 01/12/2024
As described Fast delivery
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Response from Nippon & co
Hello,
Thank you for your positive feedback! We are delighted that your item corresponds perfectly to the description and that you appreciated the speed of shipment. Your satisfaction is very important to us. 😊
See you soon on Nippon & CO!
The Nippon & CO team
C
Christine O.
Rating: 5 out of 5
following a purchase from 30/11/2024
Very fast delivery. Package well packed. Perfect.
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Response from Nippon & co
Hello,
Many thanks for your feedback! We're delighted that the fast delivery and careful packaging met your expectations. It's always a pleasure to know that everything went smoothly. 😊
Looking forward to seeing you again on Nippon & CO!
The Nippon & CO team
M
Marion C.
Rating: 5 out of 5
following a purchase from 28/11/2024
Super fast and extremely friendly on the phone.
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We are delighted that our speed and telephone service met your expectations. Your satisfaction is our greatest reward. 😊
We look forward to seeing you on Nippon & CO!
The Nippon & CO team
L
Laurianne M.
Rating: 5 out of 5
following a purchase from 24/11/2024
Very satisfied
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Anne Marie P.
Rating: 5 out of 5
following a purchase from 22/11/2024
Beautiful.
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Eric P.
Rating: 5 out of 5
following a purchase from 22/11/2024
Fast delivery
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Response from Nippon & co
Hello and thank you for your feedback! 😊 We're delighted that delivery was quick. See you soon for a new order! 🚚✨
K
Kathy D.
Rating: 5 out of 5
following a purchase from 19/11/2024
very pretty box. just what I expected
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Response from Nippon & co
Hello and thank you for your feedback! 😊 We're delighted that you like the box and that it meets your expectations. See you soon for more great discoveries! 🌟
P
Philippe S.
Rating: 5 out of 5
following a purchase from 10/11/2024
Perfect experience on this site
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Monique B.
Rating: 5 out of 5
following a purchase from 12/11/2024
I recommend the site for its seriousness, as well as for the beautiful workmanship of the teapots on offer.
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Response from Nippon & co
Thank you very much for this comment, we are happy that you are satisfied with your order.
C
Claudine B.
Rating: 5 out of 5
following a purchase from 05/11/2024
The fabrics ordered are beautiful. Very nice result.
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Response from Nippon & co
Thank you so much for your feedback! We're delighted that you like the fabrics and that the result lives up to your expectations. Your satisfaction motivates us every day. 😊
Yours sincerely
The team at Nippon & CO.
K
Kim S.
Rating: 5 out of 5
following a purchase from 02/11/2024
Fast delivery, very well packaged, thank you for your reliability.
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Response from Nippon & co
Thank you very much for your positive feedback! We are delighted that the delivery was quick and that the packaging met your expectations. Your satisfaction is our priority. Thank you for your confidence! 😊
Yours faithfully
The Kyoto Boutique team.
F
Francois-Regis C.
Rating: 5 out of 5
following a purchase from 28/10/2024
Product as described and received in 3 days.
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Alexandre R.
Rating: 5 out of 5
following a purchase from 30/10/2024
fast efficient perfect
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Response from Nippon & co
We're delighted that you've placed your order with us!
V
Valéry P.
Rating: 5 out of 5
following a purchase from 21/10/2024
The delivery was made on time and the products are present.
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Response from Nippon & co
Hello, thank you very much for your positive feedback! We're delighted to hear that delivery was quick and that you're happy with your products. If you have any questions or need any help, please don't hesitate to contact us. We look forward to serving you again!
A
Alain G.
Rating: 5 out of 5
-
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Véronique R.
Rating: 5 out of 5
Speed and very good condition of my order
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Response from Nippon & co
Hello, thank you for your feedback! We're happy to hear that your order arrived quickly and in excellent condition. It's always a pleasure to know that our customers are satisfied. We hope to see you soon!
F
Florence U.
Rating: 5 out of 5
Delighted with my purchases. Each packaged in a small box.
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Response from Nippon & co
Hello, thank you very much for your feedback! We are delighted to hear that you enjoyed your purchases and that the packaging lived up to your expectations. Taking care of every product is essential to us. We look forward to seeing you again soon!
J
Jurgen R.
Rating: 4 out of 5
-
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Gilles B.
Rating: 5 out of 5
Very responsive store, fast shipping.
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Response from Nippon & co
Thanks for your feedback!
G
G S.
Rating: 5 out of 5
-
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Hélène L.
Rating: 5 out of 5
conforms to photos very fast very careful packaging without plastic thank you for the planet
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Response from Nippon & co
Hello, thank you very much for your comment! We're delighted that your items met your expectations and that you were satisfied with our commitment to plastic-free packaging. Your satisfaction and our impact on the planet are priorities for us. See you soon!
M
Marie-Annick B.
Rating: 5 out of 5
-
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Jean-Noël B.
Rating: 5 out of 5
-
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Alain M.
Rating: 5 out of 5
-
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Adrien L.
Rating: 5 out of 5
Super-fast delivery and top-notch after-sales service.
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Response from Nippon & co
We're delighted that you're satisfied with our order!
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