9.8/10
★★★★★
based on 1086 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I bought an ingredient (Yuzu) and paid 25 euros more for next day delivery, that is Thursday, at 1 PM. The store only shipped it three days later, on Saturday afternoon! It finally arrived on Tuesday! No response to my help requests or my complaints. This is not online shopping if you do not address common delivery issues. Avoid this site at all costs.

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Frank S.
purchased on 11/09/2025
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Answer from Nishikidôri
Hello,

You placed your order on September 11, in the afternoon choosing express delivery France and not in 24h. For this, the delivery cost was 14.22€ and not 25€. Our site clearly states that we do not deliver on Saturdays. Your order was handed over to GLS on 12/09 at 5:34 PM and delivered on 16/09. You will find all our conditions on the site for express delivery: "Your package delivered the next day before 1:00 PM* For any order validated on http://www.nishikidori.com before 12 PM from Monday to Friday* (excluding public holidays). All orders placed on Friday after 12 PM will be processed on Monday morning for delivery on Tuesday before 1 PM. (excluding public holidays). Orders validated on Friday morning before 12 PM will be shipped in the afternoon for delivery on Monday *NO delivery is made on Saturday." The order being placed in the afternoon, this could not be express delivery. However, GLS should have delivered to you on Monday. We are sorry for this and can offer you either a refund of the shipping costs or a credit of the amount of the shipping costs, as you wish.

Best regards,
The Nishikidori team
1 /5
★☆☆☆☆

The 1.8L bottle of sauce arrived with a 2-month expiration date; we wrote but received no response.

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Jean-françois T.
purchased on 29/05/2025
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1 /5
★☆☆☆☆

For an order of (25 + 24.17), i.e. 49.17, I paid 58.50 for postage from the outset... to which I added 28 on delivery, which I didn't expect... Do the math: that's a lot of money for the punch and rod in the Yoshimi kit.... Although delivery is a long way off, it's becoming prohibitive for my wallet...

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Catherine T.
purchased on 27/12/2023
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Answer from Nishikidôri
Hello Catherine, this does indeed represent a significant cost in terms of delivery. Choosing chrono express delivery for Reunion Island won't represent the same cost as in mainland France, and unfortunately we don't decide on the carrier's rates. As far as the 28 extra charges are concerned, I invite you to lodge a complaint with the Réunion customs. In any case, for an order placed on 27/12, CHronopost had fulfilled its express delivery obligation. Sincerely, the Nishikidôri team.
1 /5
★☆☆☆☆

One ramen Bowl arrive broken. When contact them they told me that is my fault because you must open and verify everything with the courrier in front. I recieve everything in an office building, cant do that. Never seen nothing like these before, probably should be ilegal. Aboid this company.

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Agus G.
purchased on 26/09/2023
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Answer from Nishikidôri
We regret this unfortunate experience. As indicated on our parcels, it is imperative to open the parcel on receipt (even if it is a concierge service) in order to make a reservation in the event of a problem during transport. In any case, as an exception, we sent you a new item at our expense. As we have not received any feedback from you, we assume that the delivery went smoothly. best regards.