Customer reviews of Noix D’Arec

Hello and thank you for your opinion. Concerning the document in the parcel, it's not the invoice but the delivery note on which the sender's and recipient's names and the item reference appear, but the price of the item is not indicated. It is useful in the event of loss of the parcel and also enables the person receiving it to invoke the guarantee if necessary. Best regards.

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

We thank you for your feedback and will do our utmost to help you find the ideal bag model. In the event that you wish to make an exchange, we will offer you a delivery solution against signature or in a parcel relay, in order to avoid a repetition of the delivery problem that you have encountered. Best regards.

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.

Hello, your order placed on December 19th and dispatched on December 20th is currently being delivered by Chonopost la poste. You can track your parcel on the Chronopost website, which proves that it has been delivered to your destination post office. We do our utmost to process orders as quickly as possible, but we are not responsible for delays in the delivery of parcels once they have been deposited in post offices or Chronopost relays. We remain at your disposal should you wish to file a complaint with the relevant Chronopost departments. Yours faithfully

Hello and thank you for your opinion, when placing your order you can choose a delivery address different from the billing address. To do this, first fill in the delivery address of your item, then uncheck the box: " Use this address for billing too" located below the address you have filled in, you can then create a billing address different from the delivery address.

Hello and thank you for your opinion, concerning the dimension you will find it in the "additional information" part on all the product sheets below the "description ", as regards the color indeed it varies according to the lighting and the screens, the color closest to reality is in general that of the article taken on the mannequin, without flash nor artificial light. Best regards.

Hello and thank you for your message, we seem to have made an oversight concerning gift wrapping. We apologize for this, as at this time of year, our team is very busy shipping school bags: back to school is imminent :-) so your request must have escaped us. We apologize and hope to have the opportunity to give you full satisfaction very soon. Yours sincerely

Hello and thank you for your message, if you have received a product that does not correspond to the item you ordered, please contact us on 06 28 21 08 37. It may be a shipping error. In this case, we will do everything necessary to repatriate your item at our expense and send you the correct reference as soon as possible. You can find the procedure to follow for a return request on the website, or you can use it to give us details of the problem you are experiencing. We're in the middle of a busy back-to-school period, and despite all the care we take in preparing our parcels, it can happen that an error is made at the time of dispatch. If this happens to you, we apologize and assure you that we will do our utmost to ensure that the error is rectified before the start of the new school year. Yours sincerely