/10
★★★★★
based on 2180 reviews published
★★★★★
based on 2180 reviews published
Latest customer reviews
5
/5
★★★★★
A team that's easy to reach by phone, offering friendly, straightforward advice.
Acheteur Vérifié
purchased on 12/04/2021
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3
/5
★★★☆☆
Although I paid for the express shipment of my order on 07/04/21 in 24h therefore for delivery on 08/04/21 (12 additional), I received my package only on 10/04/21....!!!
Acheteur Vérifié
purchased on 07/04/2021
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Answer from Noix D’Arec
Hello and thank you for your message, in fact we try to process orders as soon as they are received, however, some orders require a little longer preparation time, which is why we indicate in our general conditions of sale on our site that "the preparation time for your order may vary between 24 and 72 hours (excluding weekends and public holidays)." you should therefore always allow 1 to 2 working days for order processing and add to this the delivery time depending on the carrier chosen. The order was placed on 7/04 at 1:30 pm and shipped on 8/04 at 1:45 pm, the chosen carrier: chrono relais, your parcel should have been available at the relay point on 9/04 during the day, in your case there was indeed a delay of 12 hours at the level of the carrier, since your parcel was delivered on 10/04 at 10:30 am, we are sorry about this and advise all our customers to anticipate their purchases as much as possible in view of the health situation which does not facilitate the routing of parcels and their distribution. Thank you for your confidence.
5
/5
★★★★★
Delivery well followed and fast Bravo!
Acheteur Vérifié
purchased on 02/04/2021
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5
/5
★★★★★
Very happy with my purchase, quick delivery too
Acheteur Vérifié
purchased on 05/04/2021
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5
/5
★★★★★
CLEAR!
Acheteur Vérifié
purchased on 04/04/2021
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2
/5
★★☆☆☆
If indeed the delivery address and the billing address were the same, this may be due to the site having difficulty taking 2 separate addresses into account, resulting in a parcel arriving at my home, a birthday present not being received on time by the recipient, postage costs to be paid i remain dissatisfied with this site and do not recommend it if you only publish positive reviews don't be surprised to see a disaffection for your site and your products.
Acheteur Vérifié
purchased on 01/04/2021
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Answer from Noix D’Arec
Madam, you can see for yourself that we don't only publish positive reviews. In fact, we sometimes make mistakes, and in general we try to improve our services and do everything we can to fix them. However, in your case, the mistake was really your fault, since you entered both delivery and billing addresses yourself when you placed your order, and didn't inform us of this error afterwards. We are sincerely sorry, but we cannot assume the consequences of a data entry error on your part. We have sent you all the supporting documents proving our good faith (order form, customer account statement, etc.), and after testing all the site's functions, we have found no fault with the system. As errors can also sometimes be human, this may be due to a simple oversight on your part! We hope, however, that the gift wrapping paper and birthday message created by our team will have made the recipient forget this incident. Yours sincerely
5
/5
★★★★★
Thank you
Acheteur Vérifié
purchased on 30/03/2021
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5
/5
★★★★★
Very satisfied with my purchase. Really corresponds to what I expected.
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Fast delivery and very satisfied with the bag
Acheteur Vérifié
purchased on 27/03/2021
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5
/5
★★★★★
Excellent service
Acheteur Vérifié
purchased on 29/03/2021
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5
/5
★★★★★
Perfect. fast
Acheteur Vérifié
purchased on 28/03/2021
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5
/5
★★★★★
Perfect, top items, fast delivery, I highly recommend it.
Acheteur Vérifié
purchased on 27/03/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 26/03/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 19/03/2021
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1
/5
★☆☆☆☆
Suitcase arrived all dirty as if already used and without the keys to open it, not even a cover, simple plastic not even closed, I'm very disappointed.
Acheteur Vérifié
purchased on 13/03/2021
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Answer from Noix D’Arec
Hello and thank you for your message, this suitcase has a TSA code lock, so there's no key but a code that you have to personalize "A TSA combination lock can be recognized by the sliding knob with keyhole that you can move to the left or to the right. In most cases, the lock has a small arrow indicating which side you need to move the knob to. You don't need a key, as it's not included; it's only held by customs." if you're having trouble setting it up, don't hesitate to give us a call and we'll guide you. As far as packaging is concerned, no cover is supplied by the manufacturer and the suitcases are packed in a transparent plastic bag. We can assure you that this product has never been used and that we only sell brand-new items, but it is possible that traces of dust may have escaped us during packing.
5
/5
★★★★★
Fantastic!
Acheteur Vérifié
purchased on 18/03/2021
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 13/03/2021
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5
/5
★★★★★
I'm happy with the bag, which is identical to the photo. Plus I got a nice discount from noix d'Arec.
Acheteur Vérifié
purchased on 14/03/2021
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5
/5
★★★★★
Very good, delivered with gift wrapping as requested. Fast delivery by colissimo (ordered on Saturday and received on Wednesday).
Acheteur Vérifié
purchased on 13/03/2021
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5
/5
★★★★★
Fast and efficient I made a color mistake!!!! Difficult to evaluate colors on photos sometimes ...
Acheteur Vérifié
purchased on 13/03/2021
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5
/5
★★★★★
Satisfied with my bag, received quickly!
Acheteur Vérifié
purchased on 05/03/2021
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5
/5
★★★★★
I received my order quickly and in perfect condition.
Acheteur Vérifié
purchased on 01/03/2021
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5
/5
★★★★★
Very good on all levels. Thank you
Acheteur Vérifié
purchased on 07/03/2021
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5
/5
★★★★★
Fast delivery
Acheteur Vérifié
purchased on 19/02/2021
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5
/5
★★★★★
Super friendly and accommodating team!
Fast delivery with Chronopost I recommend
Acheteur Vérifié
purchased on 02/03/2021
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4
/5
★★★★☆
It's because I haven't yet received and seen my order that I'm giving it a Good rating and not a Very Good one.
Acheteur Vérifié
purchased on 03/03/2021
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5
/5
★★★★★
Everything is impeccable. What more can I say?
Acheteur Vérifié
purchased on 26/02/2021
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5
/5
★★★★★
Good quality product, received very quickly.
Acheteur Vérifié
purchased on 25/02/2021
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4
/5
★★★★☆
Satisfied overall
Acheteur Vérifié
purchased on 10/02/2021
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 17/12/2020
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