Customer reviews of Orinko

The quality of the water is excellent. The device is bulky and difficult to place.

Lack of precautions on the packaging during shipping, which is charged at 6 euros. With each delivery, one or more coals are broken.

I regret that you no longer have many items on your site to offer, including toothbrushes.

You had sent me a proposal of 20 euros, it disappeared with the code, so I choose the refund of 15 euros that you proposed to me. Best regards

The activated charcoal stick arrived all crumbled and I don't find that it changes the taste of the water. We'll see if it's because it's the beginning…

I didn't really receive what I ordered. The base is metallic rather than being wooden and the bowl is stainless steel rather than matte black.

After 6 months, the jug broke without impact

The binchotan charcoal seems to do the job, however, it is quite cumbersome to use. Drying the charcoal between uses and filtration duration of 4 to 8 hours. For me, it's 8 hours for optimal filtration and that is very cumbersome.

The filtration system itself seems good, the water tastes good and the filtration is done at a much faster rate than I thought I understood. However, there are two things I regret: At the end of the assembly, we noticed a small bump in the bottom tank even though we did not drop either the package or the tank, but we cannot prove that it was there before because we did not pay attention. Secondly, the filters do not sit straight in the top tank, they are wobbly; we thought we had tightened them properly so we assume it must be like that originally, but we find that it does not look very sophisticated. For us, these filters should stand straight. So a bit disappointed, which explains the rating.

I'm disappointed by the bamboo charcoal, which is much less effective than the oak binchotan I used to take from you.

Good product SAV ABSENT

I'm quite satisfied with my cartridges, although I haven't had enough experience yet. I'm surprised by the speed of filtration. I had Doulton cartridges before and filtration was drip-feed. The ORINKO instructions state that filtration takes 4 hours...My filtration took barely 2 hours. I hope that the value for money, given the much longer life of these cartridges than the Doultons, is as reliable.

1 Article broken!

Impractical to pour water through the filter!

Charcoal particles remain at the bottom of the carafe It's unpleasant and can be dangerous I sent an email to report it but no reply from you Shame!

I wrote to you to let you know that the product arrived broken. I still have not received your reply.

I'm not very satisfied: - ordering error: I received only 1 carbon instead of 3. This will be rectified, but it's taking a long time. - the charcoal received floats, regardless of the amount of water put in the carafe: as a result, it's in permanent contact with the air and the surface area submerged is less. The instructions state "if the charcoal floats in the water, please contact us". The solution suggested in a (sympathetic) e-mail from customer service = buy a specific decanter from Orinko or calculate the buoyancy (formula on wikihow) to find out the right quantity of water... the charcoal still floats and I don't want to buy an expensive decanter. As for the effectiveness of the charcoal and pearls, I trust them, as I have no way of checking. Conclusion: small company in the process of being organized, undoubtedly good products, friendly customer service.

Several broken in two

The diameter of the sticks is too wide to pass the neck of my flasks, which is twice as wide as a bottle! I'm very disappointed.

Very good.

Despite good packaging, 2 out of 10 sticks were broken in 2.... Regarding the use, which is to purify water and improve its taste, it seems to work, to be seen over time.

Lump coal

I'm happy with the decanter, benchotan and grey pearls, but not at all with the siwak. And I find that the information is not up to expectations.

Many ceramics were broken

Fine, but made in China

The coals were nowhere near the weight advertised on the packaging.

I had problems confirming my order, as I couldn't create my (new) account, and therefore couldn't take advantage of the advertised 10% discount. Too bad. Yours faithfully FBA

The product purchased has half the lifespan of my previous order. The price is therefore doubled.

After boiling the coals, the water was black and a week later I still have coal residue in the water in my carafe. This was not the case with other brands of coals.

The coals are really small, I'm disappointed 😞

The coals are not of good quality, a little disappointed compared to what I'm used to.

Hello, I ordered 2 charcoal kits from France, and in one of the kits, a charcoal was broken, unusable. Also, the coals don't stay at the bottom of the carafe, they rise up and it's not practical to close the carafe.

The carafe is beautiful and efficient, but the pourer isn't great because there are no air inlets, so the water flows very slowly.

offer a delivery address other than the home address

Only three stars, because I don't know if I can use the water from my well for hydration purposes

Disappointed with the product the tap water is still bad the treatment of my order was excellent

Product conforms but packaging is a little light... the coals arrived broken

Damaged package and bamboo filters, skip it- Long delivery

I was a little disappointed to find myself with a stick split in 2, not because of a bad handling, but because it had been pre-sawed

Too bad there was a completely broken coal well wrapped in its paper in the box!