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Rating: 4 out of 5
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Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
All reviews
A
Rating: 4 out of 5
PACKEOS very good, but delivery times too long
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Response from Packeos
Hello,
Your order was placed on October 26, it was delivered to you two days later knowing that you are located about 900km from our warehouse. We cannot be faster.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Your order was placed on October 26, it was delivered to you two days later knowing that you are located about 900km from our warehouse. We cannot be faster.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 1 out of 5
I received mini bags ....
I would have liked larger ones.
The dimensions are not clear !!!!
They are unusable.
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I would have liked larger ones.
The dimensions are not clear !!!!
They are unusable.
Response from Packeos
Hello,
The dimensions are indicated on each product. Furthermore, they are explained in the product description at the top of the page: length + depth x height.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The dimensions are indicated on each product. Furthermore, they are explained in the product description at the top of the page: length + depth x height.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 2 out of 5
average
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Response from Packeos
Hello,
Thank you for specifying how we can improve our service.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Thank you for specifying how we can improve our service.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices
A
Rating: 5 out of 5
Very fast shipping, the package intact, the boxes too, the piping bags are large, I am starting my small business, I will come back. Thank you
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A
Rating: 5 out of 5
Just a small delivery delay problem, really nothing serious.
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Response from Packeos
Hello,
Delivery times are given as an indication. Orders of less than 22kg are generally shipped between 2 and 3 days and orders of more than 22kg are shipped between 3 to 5 days.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Delivery times are given as an indication. Orders of less than 22kg are generally shipped between 2 and 3 days and orders of more than 22kg are shipped between 3 to 5 days.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Good service, too bad it is so difficult, if not impossible, to reach a Packeos representative by phone.
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Response from Packeos
Hello Ms. Gel,
I am available by phone at 0892 350 005 (0.40€/min + call cost) or via live chat on our site from Monday to Friday from 8:30 am to 12 pm and from 1 pm to 4:30 pm.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I am available by phone at 0892 350 005 (0.40€/min + call cost) or via live chat on our site from Monday to Friday from 8:30 am to 12 pm and from 1 pm to 4:30 pm.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 2 out of 5
product not delivered and billed...
forced to claim the refund that I am still waiting for
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forced to claim the refund that I am still waiting for
Response from Packeos
Hello,
I regret that the out-of-stock product should not have been billed. That is why the refund took longer than expected. However, I processed the refund for the boxes you did not receive on September 25. It may take some time to reach you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I regret that the out-of-stock product should not have been billed. That is why the refund took longer than expected. However, I processed the refund for the boxes you did not receive on September 25. It may take some time to reach you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
compliant with the description.
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A
Rating: 5 out of 5
This site has all the food packaging at very competitive prices
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A
Rating: 5 out of 5
Everything perfect and also very fast, I will order again
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A
Rating: 1 out of 5
At first, no problem. All my orders arrived on time with top-notch delivery.
But for my last 4 orders, that was no longer the case. Huge delivery problem or even no delivery due to an address that was either incomplete or nonexistent, whereas until then the delivery person had always found my street. I then contact customer service who tells me they will do what is necessary but nothing. Still no delivery or delivery to a neighbor with the package left behind a bush (it was raining that day so the goods were damaged) until the day I had to threaten. It's sad to get to that point. I add that before the threats there were several email exchanges but they went unanswered. In any case, I will not order from Packeos again. Too bad because the quality of the goods is top-notch. I would just add that DPD is really acting in bad faith.
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But for my last 4 orders, that was no longer the case. Huge delivery problem or even no delivery due to an address that was either incomplete or nonexistent, whereas until then the delivery person had always found my street. I then contact customer service who tells me they will do what is necessary but nothing. Still no delivery or delivery to a neighbor with the package left behind a bush (it was raining that day so the goods were damaged) until the day I had to threaten. It's sad to get to that point. I add that before the threats there were several email exchanges but they went unanswered. In any case, I will not order from Packeos again. Too bad because the quality of the goods is top-notch. I would just add that DPD is really acting in bad faith.
Response from Packeos
Hello Mr. Ly,
During your last deliveries, we provided all the information to our carrier DPD. We see no problem that could hinder delivery. We will escalate the information to our carrier's quality service.
Please know that we are doing everything possible to ship all our orders under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
During your last deliveries, we provided all the information to our carrier DPD. We see no problem that could hinder delivery. We will escalate the information to our carrier's quality service.
Please know that we are doing everything possible to ship all our orders under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
delivery times a bit long this time
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Response from Packeos
Hello Sandrine,
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
A
Rating: 5 out of 5
Great site where you can find a wide range of packaging and materials at very interesting prices, I recommend this site
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A
Rating: 4 out of 5
simple to use site.
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A
Rating: 5 out of 5
Fast reception, products meet my expectations, I recommend
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A
Rating: 4 out of 5
Easy to use site.
Very good value for money.
Could not find cheaper. The quality is the same as that of my previous supplier.
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Very good value for money.
Could not find cheaper. The quality is the same as that of my previous supplier.
A
Rating: 5 out of 5
Simple and clear
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A
Rating: 5 out of 5
Very fast delivery, and interesting prices
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A
Rating: 5 out of 5
Serious and efficient
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A
Rating: 5 out of 5
very good site quality products
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A
Rating: 5 out of 5
Very satisfied, very fast delivery
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A
Rating: 5 out of 5
Good value for money
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A
Rating: 3 out of 5
I have never been disappointed with your products except that this time the package was in bulk and I needed it so I had to keep it.
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Response from Packeos
Hello,
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Very good site. I recommend
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A
Rating: 5 out of 5
Meets our expectations
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 2 out of 5
Way too much time between ordering and receiving the chicken bags, had to go buy some elsewhere while waiting for my order.
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Response from Packeos
Hello,
The average delivery time is 3 to 5 days for orders under 22kg.
I apologize for the longer delay than usual. The carrier had delivery difficulties during the summer due to a lack of staff.
Please know that the problem has been resolved and we are doing our best to always ship our orders as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The average delivery time is 3 to 5 days for orders under 22kg.
I apologize for the longer delay than usual. The carrier had delivery difficulties during the summer due to a lack of staff.
Please know that the problem has been resolved and we are doing our best to always ship our orders as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
well received my order but with some delay (address issue it seems)
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A
Rating: 5 out of 5
Excellent quality of service and products. Order picked up at the warehouse ready in 2 hours! the best!!
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A
Rating: 4 out of 5
I have been ordering for 3 years and I am generally very satisfied
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A
Rating: 5 out of 5
amazing!!! really great!!
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A
Rating: 5 out of 5
Very good value for money
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A
Rating: 4 out of 5
5 stars if there were more choices
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Response from Packeos
Hello,
We are adding new products to our site throughout the year.
I invite you to follow our news on Facebook via our page: https://www.facebook.com/packeos.emballages.alimentaires/?fb_dtsg_ag=Adw8XsBoQX3wpx5N3MFZsK7bBW1vU6-bY4t8SeN14CTBiQ%3AAdxyo6KP-Nk0G7dIbbOKhtQiXBLVa_l347u3Qo_HIVshUw
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We are adding new products to our site throughout the year.
I invite you to follow our news on Facebook via our page: https://www.facebook.com/packeos.emballages.alimentaires/?fb_dtsg_ag=Adw8XsBoQX3wpx5N3MFZsK7bBW1vU6-bY4t8SeN14CTBiQ%3AAdxyo6KP-Nk0G7dIbbOKhtQiXBLVa_l347u3Qo_HIVshUw
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Very good and fast
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A
Rating: 5 out of 5
perfect- honest and understanding merchant- error in goods in the package immediately rectified by the seller, at no cost; I highly recommend, as well as the prices which are very very competitive. well I sign,
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A
Rating: 5 out of 5
Very fast and product conforms to what I ordered.
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Rating: 2 out of 5
Well received our order but part was out of stock.
If we had known this before payment we would have planned modifications.
After 1 week, still no refund or credit note to this day.
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If we had known this before payment we would have planned modifications.
After 1 week, still no refund or credit note to this day.
Response from Packeos
Hello,
Our accountant will make the transfer tomorrow morning. Regarding our products, our logistics team strives to always offer restocks in a minimum of time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Our accountant will make the transfer tomorrow morning. Regarding our products, our logistics team strives to always offer restocks in a minimum of time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Very good site, very good product, very fast delivery!!
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Rating: 5 out of 5
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