Customer reviews of Padel Reference

Racket with something moving inside the handle. 230€ it should be perfect.

Everything perfect, punctual and precise. The only downside was that I paid 5 euros for an intermediate paddle and it arrived with maximum weight…

Package delivered in a deplorable state

After-sales service is not okay, return costs 20€ from Belgium while the order was not okay

Shipping time was longer than stated, and I don't know if this weight program really found a city, or if I was still sent a paddle racket that could first be grabbed from stock...

The paddle arrived well, but it took 1 week when I put 24 hours. Paying extra for a shipping service that is not fulfilled is not acceptable.

Received in perfect condition. Unfortunately, it took a while and the specified depot for pickup was not the right one, so I had to drive to another one. However, I received a response to my inquiries every time, and therefore I am very satisfied overall.

Arrival time within the norm. But product arrived with obvious aesthetic damage

Not happy with the Delivery, paid 30,00 EU for Home Delivery after a week of waiting I was informed to go and pick it up.

The racket was marked from 350 to 360 g and arrived at 345 g.

The weight is not what is stated on the package and since I asked for a lightweight racket I cannot be satisfied

The delivery was very fast, however, the return of an item from the order is very complicated and is done at one's own expense to France.

Padel racket purchased at a more advantageous price compared to other renowned sites...3 stars because it took 10 days for delivery. What a pity

It took 10 days to arrive paying 15.99 for shipping to have it in a maximum of 72 hours

I did not receive any balls. Although I ordered some twice, I only received them once.

Unfortunately, my package has not arrived yet, hassle with the supplier. What a shame, because otherwise I am not dissatisfied.

The articles are great and the quality is top-notch, but to improve, I think it's important to include the dimensions of the clothing because, for my part, they all fit smaller than I imagined.

I paid for lighter racket, and my friend did the same thing last week with metalbone. He got a paper with average weight and his racket is ligther then median. In my case, you just measured my racket and it is 365g, and that is heavier than average, which you didnt even measure. I am not happy with this order, and I had great experience with you before, and told my friends about you.

Processing good - but the bat is not flawless

no easy return option

Very effective and courteous post-purchase assistance, but my order did not arrive for unclear reasons.

I have received the paddle rackets from Nox, but the processing of the surface specifications was not done cleanly. Of the 100 rackets delivered, which I ordered due to a discount, one has visible defects. I find that unfair.

I purchased a racket from this store. The shipping was smooth and without any issues. Unfortunately, the racket cracked after the very first game, and I also noticed that its weight was unusually high—419 g, which is much more than expected. When I reported these problems, customer support informed me that they were waiting for a response from the manufacturer regarding the crack. However, for the weight issue, I was initially told it was impossible. After I provided video proof, I stopped receiving replies. I have not received any information about whether this matter is being investigated or if any process has been started. It has now been almost two months without any update or proposed solution. In my opinion, when a product is defective, the seller should resolve the issue directly with the customer and then follow up with the manufacturer afterward.

The weight on the racket is not the same as on the site

Unfortunately, I received the heavier racket instead of the lighter one. However, they responded immediately and gave me a discount.

Shipping not very fast, I keep receiving emails in French, I didn't know what number to give to the shopkeeper to pick up the package (stationery Cartomatto).

The stock is not managed directly, I ordered a racket, but it's only after a few days that I learn that it's no longer available.

Padel Reference lived up to my expectations, but the delivery service was catastrophic: I had paid for express home delivery, only to have my parcel delivered 48 hours late, and then dropped off at a relay point too far from my home.

Some delay in delivery.

Delivery very long. Only possible via parcel service at no extra charge

After a laborious start-up with the wrong racket received and a rough communication, I received the right racket on time. A few more adjustments and the site will be a reference...

I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.

I have requested a return twice and to date have received nothing.

I haven't received my package yet, it has been way slower than said in the website

The racket is of mediocre quality, contrary to what I've read about it on your site.

Good customer service however very very bad delivery courier. GLS are a disaster

The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.

Good price but no response from customer service on my request

Good price but no response from customer service on my request

Change delivery partner - Mondial Relais is very uncertain about delivery times.